Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took nearly 8 weeks to receive a hand mixer with no response to e-mails and warning of a ten minute wait for phone but they would phone back but they did not. I had assumed that they were going out of business or were already out when the item arrived yesterday. Impossible to understand”

Helpful Report

Posted 5 years ago

“Excellent”

Helpful Report

Posted 5 years ago

“Excellent service throughout easy to order, great communication and fast delivery, I would definitely use again”

Helpful Report

Posted 5 years ago

“website offered cheap delivery but that increased at checkout .When rang to check was charged for the call at at high price. Would of been as cheap to buy from apple”

Helpful Report

Posted 5 years ago

“Very efficient good price but it didn’t come with all the blades I thought it might . Otherwise cannot fault the company .”

Helpful Report

Posted 5 years ago

“Ordered a dishwasher with delivery set for 5 working days but appliances direct contacted me after just 2 days to say they could deliver it early! Great service!”

Helpful Report

Posted 5 years ago

“good price but delivery was put back straight after i placed my order, by ten days !! i would have used Amazon for the extra £5 and had items next day”

Helpful Report

Posted 5 years ago

“Good Service”

Helpful Report

Posted 5 years ago

“Very reliable service with a reasonable price appliance”

Helpful Report

Posted 5 years ago

“Amica Electric Hob - unit is getting unusually hot. Customer service is refusing to take any responsibility and keeps referring me to the manufacturer. Requesting a refund but customer service is now trying to ignore me.”

Helpful Report

Posted 5 years ago

“Had an issue with our new sink once we had opened it. A quick call and a few photos the problem was resolved. They ordered a new sink for next day delivery which was great. Good communication throughout my issue, but it was resolved well. Many thanks”

Helpful Report

Posted 5 years ago

“Most important thing is reliability and delivery. Items due on 7 May 2021 and still waiting 10 May. No communication on delay, kept in the dark.”

Helpful Report

Posted 5 years ago

“The service from Appliances Direct was very good, however the delivery method via Amazon was absolutely terrible. We are a sheltered housing organisation for the elderly and the delivery driver screamed at one of my residents as I put the address as the office, block 8-10, which is the correct address. The driver screamed at the resident that you cannot put address as 8-10 it has to be one address only, which it was the office!!. Appliances Direct maybe you should look at who you use for your deliveries.”

Helpful Report

Posted 5 years ago

“Great price for my microwave. Quick delivery.”

Helpful Report

Posted 5 years ago

“I ordered an ice making machine. When it arrived, it didn't work properly. I let the company know & they sent out another one immediately, and even told me that I didn't need to return the first one - which was unusual.”

Helpful Report

Posted 5 years ago

“Actual purchase was hassle free but I was disappointed with a less than helpful response from sales support when asking for advice on purchasing the correct accessory.”

Helpful Report

Posted 5 years ago

“Trouble free purchase, good communication, delivery on time and with a call 30 mins out to warn they were coming. I would go back to Appliances Direct for another purchase.”

Helpful Report

Posted 5 years ago

“Good price and customer service no problem”

Helpful Report

Posted 5 years ago

“Fast delivery, fantastic price!”

Helpful Report

Posted 5 years ago

“Great service ,fast delivery, great product, very happy 😊”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews