Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, I had to cancel my first delivery at the last minute as I could not get the keys to new home on time. Changed the delivery date without a problem, fridge freezer delivered on time and Damian & Leon (delivery guys) were very friendly and helpful.”

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Posted 5 years ago

“Ordered an LG 55" Nanocell TV. Comparable price with other places but unavailable in any walk-in shop. Arrived on time. Perfect condition. However TV developed a fault...flashes of light across the screen. Contacted App D. They asked for a video of the fault which I sent. They uplifted the TV and checked it out. They said they couldn't find the fault described. I was offered replacement or refund. Took the refund. So ... excellent customer service but disappointed with the TV.”

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Posted 5 years ago

“Week ago I ordered washing machine and… Week ago I ordered washing machine and one day before delivery they send me a message informing me that, because of covid they won't be able to move the washing machine in to my house. I have steps going to my property and I leave on my own so I won't be able do it by myself. The funniest thing is that if I have added instalation off new machine to my order, then covid won't be a problem. Ridiculous, waiting all this time just to cancel the order 🤬”

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Posted 5 years ago

“Delivered correct item on the correct date and packaged correctly”

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Posted 5 years ago

“Ordered an American Fridge Freezer; and price, availability and time to delivery were all excellent. Unfortunately, the item developed a fault, and Appliances Direct collected and refunded the item quickly and efficiently. Overall a very good experience. One concern (for the delivery drivers) was that for such a heavy item, the delivery vehicle should have been equipped with a tail lift”

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Posted 5 years ago

“I’m not one to leave a negative review but feel I need to for this company. Sent out a refurbished fridge freezer which I was under the assumption was a new item (same price as Argos and some other leading companies). Delivery day came I opened the packaging to find what I can only describe as a massive let down. I got straight on the phone to Appliances Direct to be told I needed to email pics. This was done but ignored. I had to send pics again then call a few times to be told that what I ordered was a grade 3 item. I’m not one to overlook anything due to coming from a retail background. This “grading” appeared as a SKU number when I checked back on the website. This is very deceiving. I was told that to return the item as faulty I would need to pay £40 for them to collect the item. I had no other option than to do this. So I’m still minus a fridge freezer and £40 down curtesy of the company. Very poor customer service to add to that.”

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Posted 5 years ago

“Warning - Worrying Service Warning ! I regret my experience has been appalling. Placed my first & last verbal order for £5,760 of a complete set of appliances, the reason for a verbal order was to confirm stock availability, they 100% confirmed stock was on the floor & confirmed a delivery date that came & went. Kitchen fitters were booked, no delivery & a pile of excuses & mis information about why or who is to blame. To conclude the stock they say that they had they didn’t, the delivery issue was not resolved with each department blaming the other & to cap it all the account manager complained he was not going to get his commission for the sale. I regret also that trying to contact them other than to place a order will take you quite some time on hold & when you do eventually speak to anyone they can’t actually help you ! I thought I had saved a few £s but I fact it’s been a disaster purchase. I can not recommend this business, my advice is go elsewhere & be looked after by someone with good customer service. This review is less than 1 star but as they don’t get shown anywhere I’ve marked it as 5 star & hope you are now aware of there 1 star service”

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Posted 5 years ago

“Very quick and efficient delivery”

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Posted 5 years ago

“Efficient customer service, in fact phoned twice to confirm order details!!”

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Posted 5 years ago

“I think it would make more sense to ask customers for a review once there order has been received and completed.....Im still waiting on mine”

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Posted 5 years ago

“Very good service, ordering and delivery very easy and without a hitch”

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Posted 5 years ago

“Great service and prompt delivery”

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Posted 5 years ago

“Website easy to use. Price was cheaper than any other retailer. Item was despatched within 1 day of purchase. I was able to track the item through the courier service used. Overall, I am very happy with the product and with Appliances Direct. I would not hesitate to buy any product from them.”

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Posted 5 years ago

“They did everything they could to help and get me fast delivery”

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Posted 5 years ago

“Great service with in 1/2hrs of placing the order on line I had a phone call just going through what I had ordered. Would use again.”

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Posted 5 years ago

“Excellent service friendly people and quickly resolved an issue with my washing machine without the need for me to go direct to the manufacturer”

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Posted 5 years ago

“Delivery was good and on time. But they were charging us for extended guarrentee which we did no ask for. The product had a two year warranty.”

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Posted 5 years ago

“Speedy delivery, item arrived in good condition”

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Posted 5 years ago

“Delivered microwave ahead of time. The price for the appliance was comparable with other suppliers, but they had an A grade model available at around half the price. When it arrived, the microwave was in perfect, unused condition. Clearly, the box had been opened to show or display the appliance. The gamble paid off and is an outstanding bargain. My first purchase from Appliances Direct and, based on value and service, it won't be the last.”

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Posted 5 years ago

“Great service 👏”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews