Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,415 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,415 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery service very helpful delivery guys”

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Posted 5 years ago

“Great product at a good price. Delivered well before expected.”

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Posted 5 years ago

“Excellent service. Regular updates. Super fast delivery! Thank you.”

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Posted 5 years ago

“I bought a fridge freezer and it was delivered promptly the driver phoned to let me know when he was arriving, the only disappointment, they were unable to take away my old appliance because of covid restrictions.”

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Posted 5 years ago

“Excellent service when we claimed under the warranty. The engineer called within 48hrs and was brilliant !!! Would definitely reccomend !!”

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Posted 5 years ago

“Ordered a dishwasher, delivery date was changed once, it was then delivered on time. Actual delivery was brilliant, very pleasant driver. Price was very good. Happy customer”

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Posted 5 years ago

“Great service. Arrived on time was contacted by driver. Appliance good quality and price. Highly recommend”

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Posted 5 years ago

“I’ve just done 2 separate shops with this company it was so very easy to order and they were the cheapest prices I found for my items, my delivery was really quick. Would definitely use them again.”

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Posted 5 years ago

“I have bought my second Zambezi dehumidifier with ioniser from Appliances Direct - the first gave great performance for 3 years and it's a great little piece of kit I just wouldn't be without. Not only does a superb job of drying my clothes in my flat, but the Ioniser keeps the air nice when I have cat and dog dander & high humidity to contend with. Humidity kept to good levels. I've been without a Zambezi since March this year and missed having it big time, but got my new one today and couldn't be more pleased. Next day delivery for £9.99 is great, Appliances Direct have given good service and backup with the items I've purchased from them and great prices too.”

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Posted 5 years ago

“Good customer service. Kept me informed. Pleasant male delivery person. Called to say when he would arrive. Arrived on time. Placed appliance where required. Unpacked and removed all packing material.”

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Posted 5 years ago

“Ordered on a Sunday and it arrived on Monday morning!!”

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Posted 5 years ago

“Excellent service was delivered up to Aberdeen in 2 days, am very happy with the service provided by Appliances direct.”

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Posted 5 years ago

“The best company I have used recently, helpful efficient and actually does what it tells you. Great service would recommend and will shop there again.”

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Posted 5 years ago

“Great price ,great communications and delivered promptly.”

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Posted 5 years ago

“First class service will use again”

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Posted 5 years ago

“Excellent customer service and pick up service Perfect product best price found Great follow up service Recommend this company very highly”

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Posted 5 years ago

“Excellent price and product (freezer) Customer service superb. Driver rang when 20 minutes away so I could alert my husband to answer the door. Driver then rang me back at work to say he had delivered and all was well. Very polite and friendly. Will definitely be buying from them again.”

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Posted 5 years ago

“Delivered on time with customary politeness and efficiency”

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Posted 5 years ago

“Faster delivery than expected”

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Posted 5 years ago

“I purchased a cooker good, which I've not yet fully unpacked as kitchen will be replaced shortly but from the time I placed the order to receiving it i'm really impressed with the service to date and would definitely purchase items from this company in future. confirmation of order rec'd immediately, then confirmation of delivery date and day of delivery time slot provided. Price excellent.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,415 reviews