Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,628 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged, fast delivery, great price. Will use again and can definitely recommend.”

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Posted 8 years ago

“My dryer died so I desperately needed a new one and fast I couldn’t fault them I shopped around for a dryer I found they couldn’t be beaten on price. No hassle while ordering and was delivered with no problems. The person that delivered it was really helpful and I can now catch up with all my washing and drying. I ordered the Hotpoint Aquarius 7kg”

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Posted 8 years ago

“Excellent value and service with great, timely, delivery! Thank you!”

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Posted 8 years ago

“Ordering on line was easy and your customer service team were very helpfull and prompt in replying. Just 1 item arrived later than expected”

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Posted 8 years ago

“Excellent, ordered on the Friday, delivered on Saturday within a two hour time slot so I didn’t have to wait in all day and my old appliance was taken away. Delivery guys carried machine in so no trying to manover trolley over different floor levels. Highly recommend, quick, stress free and all done with a smile 😁”

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Posted 8 years ago

“An absolute pleasure to deal with 👍”

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Posted 8 years ago

“Had two under counter freezers.pick up was easy and fast and both working well”

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Posted 8 years ago

“they were friendly and helpful ,and the delivery was right on time,the delivery men were exceptional.”

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Posted 8 years ago

“Great service! Bought my goods early for a new kitchen and they held them for me. Delivery was excellent with helpful delivery team, bringing them to my first floor flat.”

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Posted 8 years ago

“Ordering was easy. There were issues with the delivery company who failed to deliver when promised but Appliances Direct customer services were very helpful, refunded the delivery costs and resolved the problem quickly.”

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Posted 8 years ago

“First time I’ve bought from this company, but I must say they were fantastic!! Kept up to date on order and delivery and given hour time slot brilliant.”

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Posted 8 years ago

“Great fridge and give a super service.”

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Posted 8 years ago

“Good value for money and looks smaft”

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Posted 8 years ago

“Fantastic service, great product at a low price and super quick delivery. I would recommend and will definitely use Appliances Direct in the future. ***** 👍”

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Posted 8 years ago

“This was the first time that I had ordered from Appliances Direct and I have to say it was a good experience. Ordered my tumble dryer on the Friday, received a call on the Friday afternoon talking me through the delivery process. On the Saturday, I received an e-mail giving me a 2 hour delivery slot. The driver arrived an hour after this time, but he had rang ahead to say that he was running late. This was much appreciated as otherwise I wouldn’t have been happy. We have several other new kitchen appliances to purchase and we will not hesitate to consider appliances direct for these items.”

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Posted 8 years ago

“Purchased a few items from Appliances Direct now and will again Excellent company to deal with.”

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Posted 8 years ago

“Packaging was completely crushed and ripped. I just hope the item works but not having it fitted until next week.”

Appliances Direct 2 star review on 31st August 2018

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Posted 8 years ago

“Fast efficient service from ordering to pickup”

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Posted 8 years ago

“Excellent service all round .”

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Posted 8 years ago

“Oven arrived earlier than expected and the pick up point is a great idea. Not used my oven yet but will update my review shortly 👍👍”

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Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,628 reviews