Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,628 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“Great delivery service took my old appliances away and all packaging would buy from again”

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Posted 8 years ago

“Avery good company to buy from. Impressive throughout the full process from ordering to final delivery. I would certainly buy from them again.”

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Posted 8 years ago

“Easy to order. Prompt delivery. No problems. Would us again”

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Posted 8 years ago

“Do not buy anything from this company. Firstly bought 4 large kitchen appliances 1 all dented took 2 emails and 4 phone call to actually speak to someone about it they kept cutting me off eventually got a nice lady called Penny who sorted it. Ordered a whole bathroom, and was delivered without a delivery slot or phone call to the billing address and not the delivery address. Courier refused to deliver it to correct address even though I showed him the order confirmation with the correct address. He gave me the phone number of the courier and they were extremely rude and said they couldnt redeliver it without appliance directs go ahead as they were going to a different address. I said its not a different address its the correct address. She hung up on me. I have no idea where my order is now and a plumber who was waiting all day to install. I have tried in vain to speak to someone to make sure another delivery im also waiting on will go to correct address. When you phone customer service you get put on hold with music forever and never get to speak to anyone. The service is an absolute nightmare.”

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Posted 8 years ago

“Item was bought at best internet price and delivered swiftly. Highly recommended.”

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Posted 8 years ago

“An impressive bread maker with an impressive price. Arrived on time and was left in the place I designated. I must admit that this is the third bread maker I've owned, having worn out the previous ones. I think this one will last a bit longer.”

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Posted 8 years ago

“An excellent service. I found the centre easily and the staff were very helpful in loading up my car.”

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Posted 8 years ago

“Very helpful and efficient”

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Posted 8 years ago

“Bought compact tumble drier and it's great! Very quick, efficient and helpful service from start of order to finish. Lots of updates on when it would be delivered and a call 10 minutes before to say they were nearly there.”

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Posted 8 years ago

“Did what they said, Would recommend”

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Posted 8 years ago

“We ordered a new fridge freezer and had excellent service throughout. I had emails confirming the order and a phone call to arrange delivery. On the day of delivery, the very courteous delivery men phoned with a time and when they arrived, the removed the old fridge freezer and unpacked the new one with great care. I received excellent service and would buy from Appliancedirect again”

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Posted 8 years ago

“Great product, Looks good and value for money.”

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Posted 8 years ago

“Very good service, good communication and delivered as promised. Brilliant washing machine as described and at great price, thank you. Only quibble with follow up call when they want you to take longer product guarantee, but caller was lovely”

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Posted 8 years ago

“Apliance and delivary was all good. Driver called when on the way. Good service”

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Posted 8 years ago

“Ordered a Polti Iron best price by far next day delivery. Pleased with iron makes the ironing easy. Would definitely use again.”

Appliances Direct 5 star review on 4th September 2018

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Posted 8 years ago

“Appalling service. They use Arrow XL for any large stuff, who are easily the most Mickey mouse, unreliable delivery company in the country. They give you a meaningless tracking number (it doesn't update), won't answer the phone or respond to emails. Basically, appliances direct are only usable for deliveries small enough for a regular courier...”

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Posted 8 years ago

“The salesman who served us was friendly, knowledgeable, helpful and will definitely use the company again”

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Posted 8 years ago

“GREAT PRICES... FAST SERVICE. LONGER WARRANTY... ARRIVED QUICKLY AND EASY TO COLLECT WITH THE CLICK AND COLLECT SERVICE... GREAT PRODUCT AS WELL DOES WHAT IT SAYS ON THE TIN!!.. 10/10”

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Posted 8 years ago

“good quick service at a good price too”

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Posted 8 years ago

“every thing was very good.”

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Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,628 reviews