Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,196 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,196 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service - ordered Friday night, came Monday, good price, friendly and helpful delivery guy. All good.”

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Posted 2 years ago

“The cost was significantly below Amazon's. The delivery arrived on the nominated day and an email was received with a time slot in which it would arrive. The driver lifted the package into the hall for me as it was quite heavy. I have no complaints.”

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Posted 2 years ago

“Ordered on the Thursday afternoon and delivered before 10am the next day. Kept up to date with driver progress using both the app and a couple of phone calls when they were nearer the house. Paid for the swap out and collection due to time pressures - very quick and easy for two guys who were eager to crack on. Would definitely recommend and use again.”

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Posted 2 years ago

“Good price, tracking notification great, delivery guys notified before arrival and on time. Only did deliver and unbox/removal. Can't comment on installation as I had my own plumber do that.”

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Posted 2 years ago

“Best customer service ever”

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Posted 2 years ago

“Excellent product and delivery.”

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Posted 2 years ago

“Bought a reconditioned oil filled radiator for half the price of a new one. I was pleasantly surprised when it arrived the advert said there may be signs of scuffs dents and scratches and there is nothing wrong with it at all. Fully working excellent service and delivery”

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Posted 2 years ago

“VERY FAST DELIVERY , GOOD PRICE . WILL USE AGAIN”

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Posted 2 years ago

“Delivered on time.”

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Posted 2 years ago

“Great price, excellent communication, really quick delivery, will use again.”

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Posted 2 years ago

“Response was quickReplacements arrived prompt. But unfortunately if they had been in the box in the first place no need for replacement, but as it came for abroad hence no complaint.”

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Posted 2 years ago

“Ordered Thurs pm - arrived Friday pm! Great service and delighted with kitchen extractor fan! Would use Appliance Direct again!”

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Posted 2 years ago

“Product well priced, delivered in a timely manner and good condition, can't fault”

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Posted 2 years ago

“Very prompt delivery. Kept up to date on my order. Item very well packaged. Competitively priced.”

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Posted 2 years ago

“I ordered online and was kept updated on my purchase, was delivered in the specified timeframe. When on arrival there was a hole in the package which had caused a dent/ scratch on the case. When I contacted customer service they kindly offered me a discount on my purchase. Excellent service”

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Posted 2 years ago

“Excellent system. Initially I made an order with next day delivery. After this I cancelled it and made another order with normal delivery. Everything done right way no complexity.”

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Posted 2 years ago

“Next day delivery of the in-stock item, a kitchen extractor for over the hob. Sadly the courier seemed unable to understand the "this way up" sign on the box, so the power lead had been bouncing on the metal grease filter and squashed it a bit. Not worth complaining as all the couriers do that these days, and at least they rang the bell rather than leaving it outside in the rain.”

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Posted 2 years ago

“Good quality combi-microwave, quick delivery, competitive price.”

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Posted 2 years ago

“Excellent service, everything was carried out exactly as planned 👏👏👍”

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Posted 2 years ago

“I think employing good staff at customer care is a great asset to the company better than an overworked chatbox so if you want a company slogan)(in pursuit of excellence) ok”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,196 reviews