Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,114 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth order process, confirmation of order and delivery information received. Order received within specified timescale via DPD. Pleased with product - as described.”

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Posted 2 years ago

“Very polite and helpful driver who delivered the product to where I requested”

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Posted 2 years ago

“Excellent and very skilled work by the installation team. There was some sort of issue with short wires and the new appliance being 4 contact points rather than 3 as the old one was, they made it fit and got the new hob installed saving me a big headache. The team were in new mills on the 8th of June of that helps management figure out who they were.”

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Posted 2 years ago

“Everything about the delivery went according to plan and the washing machine is working well. The machine it replaces was removed as included in the order.”

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Posted 2 years ago

“All went well delivery was on time can't fault anything.”

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Posted 2 years ago

“Second item we have bought from them and we would definitely use them again. The assistant was very pleasant and most helpful he also gave us some great advice on TV s which will be our next purchase. We did pick up the items ourself but they were very efficient with emailing once our item was at depot . The price of both our items were very good especially my range cooker.”

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Posted 2 years ago

“very helpful staff, quickly referred to the Technical team who sorted out my problem straight away and replaced my broken item without any issues. very pleased indeed, and would recommend, thank you”

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Posted 2 years ago

“received a call just after ordering to confirm the correct order ,gave me a delivery date and approximate time slot, everything as went well, will use again in future”

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Posted 2 years ago

“Fast delivery products as described very pleased”

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Posted 2 years ago

“Very good and fast service.”

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Posted 2 years ago

“Fast delivery brilliant product”

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Posted 2 years ago

“Excellent service all round. The price was the best I could find elsewhere for the item, with a sensible delivery fee. The delivery was made promptly, only 4 days from ordering and the couriers couldn't have been more helpful. I received a call from Appliance Direct confirming the order details, offering the option to take out an extended cover over the manufacturers guarantee too, although I didn't take this out it was good to have the option.”

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Posted 2 years ago

“delivered on time , great delivery drivers ,happy with the item”

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Posted 2 years ago

“After a faulty piezo lighter on the side burner was replaced no problem excellent service”

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Posted 2 years ago

“Super fast delivery. Great customer service”

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Posted 2 years ago

“Great price, great deliver thank you 🤩🤩”

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Posted 2 years ago

“Excellent service from Appliances Direct. Quick and efficient order process. Good delivery experience, with helpful driver and his helper. Customer Services are very friendly and they quickly sorted a problem with a damaged door seal. I recommend AD to any potential customers.”

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Posted 2 years ago

“The customer service is very helpful.”

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Posted 2 years ago

“Keenest prices Great delivery service,on time and friendly,helpful staff.No point in trying anywhere else just ho to the best.”

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Posted 2 years ago

“Prompt and efficient into words! I’ve used this company before, and they are excellent all-round”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,114 reviews