Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,110 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fantastic service everyone helpful. Will order from you again Order delivered the next day”

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Posted 1 year ago

““Great customer service. Delivery was fast and friendly.””

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Posted 1 year ago

“Great customer service. Delivery was fast and friendly.”

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Posted 1 year ago

“Great price for a great oven. arrived on time and a call before arrival. Not great delivery service bringing new one in or old one out. But new oven great”

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Posted 1 year ago

“Good website, good price and quick delivery”

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Posted 1 year ago

“Fast service - ordered Friday night, came Monday, good price, friendly and helpful delivery guy. All good.”

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Posted 1 year ago

“The cost was significantly below Amazon's. The delivery arrived on the nominated day and an email was received with a time slot in which it would arrive. The driver lifted the package into the hall for me as it was quite heavy. I have no complaints.”

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Posted 1 year ago

“Ordered on the Thursday afternoon and delivered before 10am the next day. Kept up to date with driver progress using both the app and a couple of phone calls when they were nearer the house. Paid for the swap out and collection due to time pressures - very quick and easy for two guys who were eager to crack on. Would definitely recommend and use again.”

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Posted 1 year ago

“Good price, tracking notification great, delivery guys notified before arrival and on time. Only did deliver and unbox/removal. Can't comment on installation as I had my own plumber do that.”

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Posted 1 year ago

“Best customer service ever”

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Posted 1 year ago

“Excellent product and delivery.”

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Posted 1 year ago

“Bought a reconditioned oil filled radiator for half the price of a new one. I was pleasantly surprised when it arrived the advert said there may be signs of scuffs dents and scratches and there is nothing wrong with it at all. Fully working excellent service and delivery”

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Posted 1 year ago

“VERY FAST DELIVERY , GOOD PRICE . WILL USE AGAIN”

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Posted 1 year ago

“Delivered on time.”

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Posted 1 year ago

“Great price, excellent communication, really quick delivery, will use again.”

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Posted 1 year ago

“Response was quickReplacements arrived prompt. But unfortunately if they had been in the box in the first place no need for replacement, but as it came for abroad hence no complaint.”

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Posted 1 year ago

“Ordered Thurs pm - arrived Friday pm! Great service and delighted with kitchen extractor fan! Would use Appliance Direct again!”

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Posted 1 year ago

“Product well priced, delivered in a timely manner and good condition, can't fault”

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Posted 1 year ago

“Very prompt delivery. Kept up to date on my order. Item very well packaged. Competitively priced.”

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Posted 1 year ago

“I ordered online and was kept updated on my purchase, was delivered in the specified timeframe. When on arrival there was a hole in the package which had caused a dent/ scratch on the case. When I contacted customer service they kindly offered me a discount on my purchase. Excellent service”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,110 reviews