Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,440 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this company many times, always with happy results. On this last occasion, I needed a replacement LPG cooker for a holiday let urgently. The person I spoke to was most helpful and offered me next day delivery, which was amazing, but the norm for AO. Brilliant service with no messing about.”

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Posted 2 years ago

“Very good service and delivered on time”

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Posted 2 years ago

“Great service and great communication”

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Posted 2 years ago

“Amazing service especially Holly she went beyond helpfull. I was kept up to date on delivery and phoned 30 minutes before arrival time. Excellent price”

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Posted 2 years ago

“SImple, straightforward ordering at a good price and superfast delivery at the time specified whilst buying. Good job!”

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Posted 2 years ago

“Good after sales customer service”

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Posted 2 years ago

“Excellent from start to finish. Great communication. The delivery men, were courteous and very helpful. Cannot comment on the washer yet as not yet installed, but don’t doubt it will be fine”

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Posted 2 years ago

“The only thing that let down the whole experience was me! I forgot to make 1 crucial measurement when ordering a replacement dryer. Realised on the day of delivery that it wouldn't fit through the door frame. Drivers and AD were excellent and dealt with the cancellation and full order refund swiftly. Great company”

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Posted 2 years ago

“Efficient service: good price, good delivery times… so, overall, very happy.”

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Posted 2 years ago

“Excellent service-fast delivery”

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Posted 2 years ago

“Having researched the product, the price and free delivery was what attracted me to this site. I specified a delivery date, they sent a message with a 1 hour window and delivered on time. Very happy with my purchase and will use again.”

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Posted 2 years ago

“Service and price extremely satisfied customer”

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Posted 2 years ago

“my first purchase with Appliance direct. Ordered Saturday 12.00 am arrived Monday 48h communication by txt and email tracked and a courtesy call on the delivery day . postage reasonable well done over all and i will be using them again”

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Posted 2 years ago

“There were parts missing from the product and a damaged panel. The box was undamaged so the problem rests with the manufacturer. Appliances Direct collected the product and refunded in good time.”

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Posted 2 years ago

“I have one little gripe but overall I’m very, very pleased with the service. The gripe being, the item I was looking at was £307 (lower than any other site in my search).I kept viewing the item throughout day pondering whether to buy. It wasn’t until the next day when I decided to buy and the price had gone up to £319. Granted not a massive amount but it did make me wonder that the more hits the product got the price would increase. Right or wrong I just didn’t think it was ethical. That said, the service, delivery and communication was excellent.”

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Posted 2 years ago

“Excellent Customer service”

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Posted 2 years ago

“Faulty microwave was replaced quickly received next day after reporting the unit not working as display was not showing”

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Posted 2 years ago

“Customer service was excellent. Price was a Which? Best Buy & Best Value. Delivery within 3 working days with a 2-hour timeslot.”

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Posted 2 years ago

“Very good price for a fitted dishwasher. The engineers turned up on time, removed our old appliance and fully fitted and tested the new appliance in about 90 minutes. They took the old appliance away leaving no mess. So far we are very happy with the installation. We will test the dishwasher over the next few days 🤞😀”

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Posted 2 years ago

“Very polite and helpful delivery man. Lifted it inside for me. Good communication from purchase to delivery. Thank you.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,440 reviews