Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,196 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,196 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and great delivery experience, I have been a customer for many years and would always use and recommend!”

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Posted 1 year ago

“Excellent customer service. Good communication and excellent delivery.”

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Posted 1 year ago

“I was worried because my mirror would not turn on from several months and didn’t know if the company would repair or exchange it. One day i said I’ll give it a go. Contacted them and i think within a week or so they arrenged collection inspected product and resent me the very next day replacement mirror. Thank you.”

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Posted 1 year ago

“Luckily I live local and can easily pickup from the warehouse at unbeatable prices.”

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Posted 1 year ago

“Possibly the nicest appliance company I've rver bought from. Lightning fast delivery. When a small issue cropped up, it was dealt with swiftly and professionally. I will definitely highly recommend. I myself will be using again. Thanks you .”

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Posted 1 year ago

“Delivery was absolutely spot on, in fact they delivered earlier than time given. The guys who delivered were fine”

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Posted 1 year ago

“Great customer service and fast delivery times.”

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Posted 1 year ago

“Excellent! I couldn't ask for better service. I reported a recent fault with my dehumidifier which I had purchased several months earlier. The friendly, helpful customer service team arranged a date to collect it and I received a brand new one the next day! I recommend them highly and would definitely buy from Appliances Direct again.”

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Posted 1 year ago

“Great service. Great delivery”

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Posted 1 year ago

“The machine was delivered on time and by two pleasant men who took it into my laundry. Son is a plumber so he dealt with plumbing it in.. What more can I say, stress free and was in use within an hour..”

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Posted 1 year ago

“Good customer service fast delivery”

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Posted 1 year ago

“Ordered one day, delivered the next. Item as described at a very decent price.”

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Posted 1 year ago

“First item arrived damaged, no quibble replacement promptly sent which arrived undamaged.”

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Posted 1 year ago

“Ordered a microwave/grill/oven and it was delivered promptly but it had a damaged door. I phoned customer services and did not have to wait long before speaking to an agent. He understood the problem and clearly explained how the company dealt with such events. He arranged collection of the damaged machine and a replacement was sent a day later. I was pleased and relieved AD acted so efficiently in replacing this machine.”

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Posted 1 year ago

“Yes very easy to purchase item as described delivery smooth”

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Posted 1 year ago

“Easy to order and prompt delivery service, would definitely use them again if needed to, in the future”

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Posted 1 year ago

“THE DELIVERY GUYS WERE GREAT. VERY HELPFUL.”

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Posted 1 year ago

“Easy to order and amend it Delivery guys very good Would use again”

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Posted 1 year ago

“Delivery and function good so far ( 1 week)”

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Posted 1 year ago

“Order was delivered next day with confirmation from DPD re delivery time. Any company that uses DPD gets my thumbs up.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,196 reviews