Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,114 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy”

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Posted 2 years ago

“Happy with the service provided.1-1/2 days from ordering and I was using my oven. Very pleased.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“The goods came earlier”

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Posted 2 years ago

“1st time i used this company, pleased to get item delivered next day on time and at a good price”

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Posted 2 years ago

“Helpful and very quick delivery even on the standard option.”

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Posted 2 years ago

“First class service. Ordered 10l dehumidifier Friday 4pm, delivered Saturday, following day by 2pm, fully functioning. Minimum of fuss when ordering unit.”

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Posted 2 years ago

“Very efficient service and delivery. Item ordered was good value for money.”

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Posted 2 years ago

“Good value illuminated mirror delivered promptly.”

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Posted 2 years ago

“Customer service was good, price good (negotiable) Had a faulty microwave delivered, they collected and exchanges no quibble very quickly”

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Posted 2 years ago

“Chosen product arrived day after ordering which exceeded my expectation. Product as expected.”

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Posted 2 years ago

“Efficient, helpful customer service. Will definitely use Appliances Direct again.”

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Posted 2 years ago

“Ordered DeLonghi Pinguino EX120 air conditioner on Saturday, delivered on Monday - couldn't have asked for any more! Only slight downside, the box it was delivered in was taped shut at the bottom, and when lifted out of van the bottom fell out. Meant the delivery had to be made with box upside down. As far as can tell the aircon works OK but difficult to tell at this time of year.”

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Posted 2 years ago

“Good customer service, resolved a problem quickly.. Happy with product and delivery. 👍”

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Posted 2 years ago

“ordered on next day delivery - quick update via phone to double check and kept up to date with delivery time window the next day - simple and easy”

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Posted 2 years ago

“It was late but they explained why and gave me a voucher”

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Posted 2 years ago

“Just as expected. Delivered as required.”

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Posted 2 years ago

“after purchasing a dehumidifier for our young relative, they found it a great success and we liked the price tag, suits everyone all round. on another occasion we found customer service unbeatable, extremely helpful, the best ever and we got the result as promised of which we are extremely happy and appreciate the effort by all involved”

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Posted 2 years ago

“Excellent service from start to sorting out a faulty product. Really lovely staff and service.”

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Posted 2 years ago

“Great service and product”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,114 reviews