Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,317 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered following day after late pm order - excellent service, thanks. Good price, too!”

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Posted 2 years ago

“Very competitive price. Even had free delivery, free recycle and installation. Very patient with me when trying to make my purchase on the phone. Only disappointment was I bought it a week late. As they had the same washing machine for sale on special offer, free Persil washing powder, and free 5 year warranty. But the machine was set in level and in the right position, couldn’t fault them. Away to buy my own Persil ha ha.”

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Posted 2 years ago

“I was kept up to date with the progress of the order right through to the driver calling to say he was nearly here. The driver and his mate were very helpful and polite . I am very happy with the service I got.”

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Posted 2 years ago

“Very prompt service.Replament received very quickly”

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Posted 2 years ago

“fantastic service everyone helpful. Will order from you again Order delivered the next day”

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Posted 2 years ago

““Great customer service. Delivery was fast and friendly.””

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Posted 2 years ago

“Great customer service. Delivery was fast and friendly.”

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Posted 2 years ago

“Great price for a great oven. arrived on time and a call before arrival. Not great delivery service bringing new one in or old one out. But new oven great”

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Posted 2 years ago

“Good website, good price and quick delivery”

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Posted 2 years ago

“Fast service - ordered Friday night, came Monday, good price, friendly and helpful delivery guy. All good.”

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Posted 2 years ago

“The cost was significantly below Amazon's. The delivery arrived on the nominated day and an email was received with a time slot in which it would arrive. The driver lifted the package into the hall for me as it was quite heavy. I have no complaints.”

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Posted 2 years ago

“Ordered on the Thursday afternoon and delivered before 10am the next day. Kept up to date with driver progress using both the app and a couple of phone calls when they were nearer the house. Paid for the swap out and collection due to time pressures - very quick and easy for two guys who were eager to crack on. Would definitely recommend and use again.”

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Posted 2 years ago

“Good price, tracking notification great, delivery guys notified before arrival and on time. Only did deliver and unbox/removal. Can't comment on installation as I had my own plumber do that.”

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Posted 2 years ago

“Best customer service ever”

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Posted 2 years ago

“Excellent product and delivery.”

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Posted 2 years ago

“Bought a reconditioned oil filled radiator for half the price of a new one. I was pleasantly surprised when it arrived the advert said there may be signs of scuffs dents and scratches and there is nothing wrong with it at all. Fully working excellent service and delivery”

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Posted 2 years ago

“VERY FAST DELIVERY , GOOD PRICE . WILL USE AGAIN”

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Posted 2 years ago

“Delivered on time.”

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Posted 2 years ago

“Great price, excellent communication, really quick delivery, will use again.”

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Posted 2 years ago

“Response was quickReplacements arrived prompt. But unfortunately if they had been in the box in the first place no need for replacement, but as it came for abroad hence no complaint.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,317 reviews