Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,114 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient from start to finish”

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Posted 2 years ago

“Item arrived 2 days early, in good condition, I look forward to having it installed. Excellent service!”

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Posted 2 years ago

“Very happy quick dispatch and delivery can’t fault communication”

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Posted 2 years ago

“I messaged a question on the website before purchasing this item and Tom got back almost immediately with a helpful answer.. speedy delivery and excellent customer service 👍🏻 DPD were an excellent choice 👌🏼 Thanks Tyler the delivery guy”

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Posted 2 years ago

“Very good products, price and service.”

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Posted 2 years ago

“I am very satisfied with the product and delivery. Everything on time and quality product. Thank you and good luck.”

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Posted 2 years ago

“Prompt delivery and efficient fitting of integrated fridge/freezer and recycling of old fridge/freezer.”

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Posted 2 years ago

“Tyronne handled the delivery and installation of our new washing machine. He was friendly and polite - a credit to Appliances Direct. It was not easy for him to do on his own (we thought there would be a 2 man team) and he arrived towards the end of the day. He still had more deliveries to make, so was working a long day but still remained positive and professional. He took away the new machine packaging. Good service.”

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Posted 2 years ago

“Brilliant ordered on evening arrived next day.”

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Posted 2 years ago

“The product was just as described and delivered very promptly. An issue was dealt with in a very efficient manner from beginning to end. Very pleased with the purchase.”

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Posted 2 years ago

“Excellent service!! In less than a week I had problem solved , replacement and refund sorted. Well done . Very pleased customer 🙂”

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Posted 2 years ago

“always competitively priced, good communication and delivery”

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Posted 2 years ago

“Purchased a dehumidifier from appliance direct a few weeks ago and a microwave last week. Both very competitively priced, even after paying the delivery fee. More importantly both products were in stock and delivered quickly on chosen day. Communication very good along with service. Would recommend and use again.”

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Posted 2 years ago

“Excellent price and service. Delivered as promised!”

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Posted 2 years ago

“I'm very happy with the product. Top class quality product. I recommend this to everyone.”

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Posted 2 years ago

“Great communication, quick delivery and product was as expected. Everything you need from an online retailer.”

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Posted 2 years ago

“The Appliances Direct made me happy by selling and delivering to my house the dehumidifier. It was grade A returned item,-so i had concerns… However it was looking brand new and works well so far,- so i think i ve got a bargain! The packaging was sufficient, manual in English - included. The box has to be re-delivered because the courier missed us first time,- but it was very easy to reschedule delivery for next day. So overall - happy customer. Thank you”

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Posted 2 years ago

“Brilliant service tv is great love it”

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Posted 2 years ago

“There was a small hitch with delivery / communication, however, this was sorted quickly without any need for further phone calls, plus email confirmation was also received. In addition, the delivery date requested by me was booked without question. The guys that delivered were polite, friendly and professional. I am a customer performance manager and value great service”

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Posted 2 years ago

“Ordered a cooker hood and asked for it to be fitted. When the fitters arrived they explained to me that they could not fit it due to the layout of my old cooker hood and I would need to contact a kitchen fitter company. They took the hood back and I received a full refund within two days. Although I was disappointed the customer service was excellent and I would have no hesitation in buying again from Appliance Direct.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,114 reviews