Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,317 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer services providing easy contact and good communication. Would be happy to recomend and use in the future. Thanks”

Helpful Report

Posted 2 years ago

“Promptly received our electriq Compact 9000 BTU Portable Air Conditioner unit but on using it, it was soon obvious that all was not well. The noise level when the compressor ran was, to say the least, very noisy, in fact more of a 'rattle' as if something loose internally. I sent video to Appliances Direct who then arranged collection for checking. The day after collection I was informed that the unit was indeed faulty and a replacement dispatched. On switching on the replacement the lack of noise was a very welcome sign. The unit is not much noisier than a free standing fan we previously used. Wouldn't hesitate to purchase further items as pricing very competitive and service support second to non...Well done in this age of 'automation' nice to deal with a company that has humans to resolve issues quickly!”

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Posted 2 years ago

“Superb understanding and service, complete satisfaction, thank you.”

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Posted 2 years ago

“The whole process was great until your delivery company let us down.”

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Posted 2 years ago

“Purchased a hob, price was competitive & took 11 days to deliver. Hob works fine so no comments on returns & refunds. Bought from this company on numerous occasions with no problems. Will definately purchase from them again when needs be.”

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Posted 2 years ago

“Great delivery, really nice guys very fast and professionally.”

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Posted 2 years ago

“There was a problem with the item I had ordered but this was resolved in a very timely and efficient manner, couldn’t have asked for better customer service”

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Posted 2 years ago

“Placed my order and paid for next day delivery. When this this did not materialise, due to the ineptitude of DPD, customer service was quick to provide a replacement and refund the delivery charge. Goods were well packaged and arrive safely the following day.”

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Posted 2 years ago

“Ordered the ideal washing machine for my Grandson Good name and price delivered in a couple of days fitted and old one taken away, Good service would use again. Cheers”

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Posted 2 years ago

“Good for me , Helpful in supplying faulty part for me, NEXT DAY delivery”

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Posted 2 years ago

“Great customer services , pleased with buying experience and products purchased from this site”

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Posted 2 years ago

“Excellent service and efficient delivery”

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Posted 2 years ago

“Kitchen sink looks great, good customer service when we had an issue re delivery - rectified straight away, would use this company again.”

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Posted 2 years ago

“Really good service, delivery on time. Would use again”

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Posted 2 years ago

“Good choice at good prices, fast delivery & excellent communication about order progress”

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Posted 2 years ago

“Excellent service !”

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Posted 2 years ago

“Purchased the Boss dual grill BBQ, Order and delivery was seamless - we received excellent communication regarding the delivery. We did have an issue with a part being damaged but they rectified the issue right away. Would use again!”

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Posted 2 years ago

“Good range of products, fair prices, quick delivery, good communication.”

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Posted 2 years ago

“good price have usd this company many times very satisfied”

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Posted 2 years ago

“EXtremely good customer service.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,317 reviews