Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,114 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery went missing after it arrived with the courier but Appliances Direct sorted it very quickly and sent me a replacement which arrived the next day.”

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Posted 2 years ago

“Very pleased with the service. My original item was lost (by courier) but when I chased the item, appliance direct immediately sent out a replacement. Very happy.”

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Posted 2 years ago

“Excellent service with communication very easy (I emailed) the response was quick & very helpful regarding buying a cooker. Can’t recommend them highly enough -arranged delivery super quick & the whole service was faultless- amazing people!”

Appliances Direct 5 star review on 20th December 2022

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Posted 2 years ago

“Excellent product and delivery on time even tho only 1 person he struggled but managed.”

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Posted 2 years ago

“Really good service. Product delivered 4 days ahead of schedule with real-time communication throughout from Appliances Direct and the delivery company.”

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Posted 2 years ago

“Had some difficulty in getting to the order page, so a ‘phone call resolved a query and a successful order. A very prompt dispatch to DPD who delivered the Meacon Dehumidifyer next day. Thank you Appliances Direct and DPD for a very expedited service.”

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Posted 2 years ago

“Simple to order and pick up thank you.”

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Posted 2 years ago

“Only when something goes wrong do you find out how good a supplier is - faulty item changed out in a day. Fantastic service.”

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Posted 2 years ago

“Delivered before time. Good communication. Reasonable prices. Thank you.”

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Posted 2 years ago

“So despite a fair few emails letting me know that there was a delay with my order I am still giving full marks. I really really appreciated being kept in the loop with my order and my most recent communications stayed it would be delivered on 20th December only for it arrive on 15th December. The dehumidifier is brilliant and the customer service was top notch as well. Thank you.”

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Posted 2 years ago

“Purchased a Samsung mobile phone. £50 cheaper than i could find it anywhere else. Delivered next day as promised. Arrived all sealed in original Samsung box in brand new condition. Very pleased.”

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Posted 2 years ago

“Not really as described. I ordered a washing machine described as Grade A, refurbished, as it was considerably cheaper than the normal retail price. The description also said that refurbished models could be noisier than new machines. When it arrived, it seemed to be completely brand new, in unopened packaging and in absolutely perfect condition. Once installed, it's also far quieter than any washing machine I've ever owned, even on a 1600rpm spin. So much better than I was expecting and at almost 40% below retail price. Delivery driver even managed to get down a slope that's currently covered in a sheet of ice to deliver it.”

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Posted 2 years ago

“Good communication. Produce arrived early!”

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Posted 2 years ago

“Was kept informed by email when to expect my delivery and was delivered as advised”

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Posted 2 years ago

“I had to phone as new hob didnt seem to be working on small ring after speaking with technician it seemed it could be my pan , which it turned out to be , they also refunded me the cost of my call as i used wrong number. Very happy with help i received and the hob is excellent”

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Posted 2 years ago

“Excellent delivery and customer service. First time purchase and will be returning. Value for money and lots of choices. 5 star rating.”

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Posted 2 years ago

“Excellent product and service. Delivered the next day as stated. Would definitely recommend.”

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Posted 2 years ago

“Got appliance on time. But cannot understand why it was delivered NEXT DOOR as we were in our property to accept delivery. We have many good neighbours.”

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Posted 2 years ago

“Fast delivery great product”

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Posted 2 years ago

“Simple online purchase procedure. Item as described and excellent value for money. Prompt delivery, received 2 days after purchase. Will definitely look to use Appliances Direct in the future.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,114 reviews