Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,115 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick delivery, great price, thankyou”

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Posted 2 years ago

“Bought a Indesit larder fridge with standard delivery. Positive first experience was that they called and confirmed order, also asked whether I wanted delivery earlier without any extra cost which I opted for. On delivery day, delivery lady called 20 minutes before arriving to confirm their arrival time. On arrival they took good care whilst unloading goods from van and delivered to spot of my choice in the dining room. The delivery guys were very courteous and not hurried and waiting to run off. The product itself was in mint condition with no damage to the appliance or even its protective covering. Cannot yet comment on the product itself asbit is just 2 days into use. Overall very pleased with the whole experience with Appliance direct.”

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Posted 2 years ago

“Excellent! Dehumidifier ordered and delivered the next day, at the specified time, by a charming driver.”

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Posted 2 years ago

“Excellent customer service, very competitive price and very fast delivery. Would definitely recommend. Dehumidifier absolutely brilliant it is a must have. E”

Appliances Direct 5 star review on 25th November 2022

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Posted 2 years ago

“No issues with this order at all. Picked the one I wanted, ordered it, it was delivered next day and they texted me what time and that is the time it came. No problems. Good service.”

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Posted 2 years ago

“Service received from Appliances direct was great - however delivery was poor the carrier forgot to load my item … so I waited home all day with no communication whatsoever from the carrier so explain the delay Received my goods 3 days later - better late communication helps ..”

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Posted 2 years ago

“Fantastic service next day delivery fantastic back up customer support very keen pricing will definitely use again”

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Posted 2 years ago

“Easy ordering and fantastic customer care back up when needed. I ordered again straight away. Very impressive company with fair pricing.”

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Posted 2 years ago

“Price was very reasonable,also the before and after sales service was excellent,I can highly recommend this company.”

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Posted 2 years ago

“Great Service, Very Happy, on time delivery.”

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Posted 2 years ago

“Just excellent customer service and professional agents”

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Posted 2 years ago

“Delived on time promised with email telling time and date fully happy with machine and packing thank you”

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Posted 2 years ago

“All the members of Appliances Direct have been helpful and efficient. Sadly they were let down by Rangemaster who supplied two defficient hobs and were slow to help resolve the situation.”

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Posted 2 years ago

“Fast delivery Great prices Good selection”

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Posted 2 years ago

“Excellent service and quality”

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Posted 2 years ago

“The dishwasher arrived on time, with advance warning from the driver. Setting up was reasonably easy, but Hotpoint should provide better installation instructions. That said, the appliance works as described and we are very satisfied with it. I contacted customer services for some advice and they were excellent.”

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Posted 2 years ago

“Very happy with product pity there was no paperwork with it. Got instructions of internet i the end”

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Posted 2 years ago

“what a great service. I ordered a hob at 7pm and it was delivered the next day”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“I've ordered a few things and have always been satisfied with the service, that's why I use them”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,115 reviews