Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices, reasonable delivery rates, fantastic customer service, quick delivery! Would recommend and will be using for any future orders!”

Helpful Report

Posted 5 years ago

“Best price we could find for an EcoAir Dehumidifier online. Delivery was excellent, was promised within 5 days and it was delivered within 3. It was easy to track our package, received a text alert on the day with a delivery slot and the driver was very prompt arriving at the start of the slot (which was handy for us!) Cannot comment on returns or refunds as product arrived brand new and works as expected.”

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Posted 5 years ago

“Very happy with the delivery, came faster than you said”

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Posted 5 years ago

“Beautiful mirror and super fast delivery! 5*”

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Posted 5 years ago

“Good quality and delivered on time”

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Posted 5 years ago

“Good prompt service”

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Posted 5 years ago

“Excellent service, kept me informed of delivery dates and appliance met all my expectations. Would use again in the future.”

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Posted 5 years ago

“Excellent communication, price and delivery no problems at all I recommend.”

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Posted 5 years ago

“your company are fantastic but this extractor fan looks great but when it is switched on from low speed to the high speed is so noisy its unbearable , what do i do to teturn and pick another that isnt like an aircraft taking off . NOT YOUR COMPANys fault but i hope we can return the unit or someone come out and listen”

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Posted 5 years ago

“All good thanks very easy to use I’d recommend this company to anyone”

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Posted 5 years ago

“Excellent service from point of ordering to delivery”

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Posted 5 years ago

“Customer services were very good. They were friendly and helpful. The washing machine was delivered promptly and communication regarding delivery excellent.”

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Posted 5 years ago

“Great next day service and it was the weekend! Fully satisfied.”

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Posted 5 years ago

“Reasonable price, fast service , very happy”

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Posted 5 years ago

“Great price, good product, well informed about delivery”

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Posted 5 years ago

“The chance to choose a convenient day for delivery coupled with the good communication from the agent meant we were ready to take delivery of our new appliance and have the now defunct one out and ready for collecting. Friendly and competent chaps delivered without bother!”

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Posted 5 years ago

“We didn’t get our delivery again”

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Posted 5 years ago

“AVOID THIS COMPANY Appalling service same as 2019. Will never you again. Still not had delivery some 6 days later. I would not recommend customers to use you. Item says out for delivery 6 days ago. When this happened last time I was expected to deal with the delivery company myself. I bought the appliance from you and paid delivery to you do you should sort. AVOID THIS COMPANY”

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Posted 5 years ago

“Really happy with our appliance - we bought an american style side by side fridge freezer. We were happy with the delivery time and communication. We were not aware it was a 'doorstep delivery' but understandable due to current restrictions however, they left our very large, very heavy appliance at the bottom of of our front doorsteps, and it was upside down, so we had some difficulty moving it from there! Other than that, recommended.”

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Posted 5 years ago

“Great customer service, received my order within 24hrs although I selected standard delivery which could take up to 10 days!”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews