Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,574 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,574 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Product as expected. Delivery as promised. No problem. Wojld use again.”

Helpful Report

Posted 4 years ago

“Honestly do your yourself a favour and buy your electic appliances elsewhere, unless you want to messed about with every-changing collection dates. The website said 'collect tomorrow' on an item I purchased 10 days ago, I am now being told it won't be ready for another 5 days. The date has shifted back several times. I am now having to cancel this order and re-order from somewhere reliable. By the way, the website STILL says 'collect tomorrow' for the same item even this is obviously totally incorrect. I had a similar experience with a second item I ordered, although that did only take a week longer than expected to be available to collect. Customer service not much help either - just blamed systems for getting dates wrong. They are cheap for a reason. Avoid.”

Helpful Report

Posted 4 years ago

“Item exactly as ordered, Super fast delivery service. Very satisfied”

Helpful Report

Posted 4 years ago

“Do yourself a fav our and go somewhere else. They didn't take my old appliance even though I have paid for it, because this was not disconnected for 12 hours, but never been told this. Terrible communication, and all apologies, no solutions.”

Helpful Report

Posted 4 years ago

“I ordered a Zanussi Canopy Cooker Hood. At checkout on the website there was a pop up saying don't forget you'll need a ducting kit- we recommend : Universal 120-125mm Diameter 3m Kitchen Cooker Hood Ducting Kit. On this recommendation I added it to my order. When it came to be fitted 4 weeks later the electrician informed me that the 'universal' ducting kit- did not fit the extractor. It's unscrupulous to recommend items that do not work together. It's also misleading to describe an item as 'universal' when it doesn't fit a brand you are selling on your website. As I am a few days over the 30 days return in their t+c's customer services have refused to do anything. I feel I was mis-sold in their keenness to upsell at checkout. Update: I have been offered to return the £10 vent. The cost they are charging for the return is £15. This is despite the fact that they mis-sold me the product.”

Helpful Report

Posted 4 years ago

“Excellent service and super fast delivery. Product qaulity very good. Would use company again with no hesitation”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“I've been warned this company cherry pick reviews, so this will probably get deleted They went to the wrong address and tried to blame me saying someone is in but not answering and they had ''photographic evidence'' of attempted delivery I asked for the address and he said 19 instead of 18. I double checked my order and it has the correct number so how they went to the wrong house Ill never know. Person on phone then tried to get the driver to come back to right house as he was only 6 minutes away but refused? My family now has to wait and extra week for a working washing machine all because someone working there is incompetent at I.T and could not copy paste my address and fat fingers 19 instead.”

Helpful Report

Posted 4 years ago

“fast delivery great product”

Helpful Report

Posted 4 years ago

“Excellent service, fast delivery by helpful and professional delivery team and if you know what you want to buy thats all you need.”

Helpful Report

Posted 4 years ago

“The ordering and delivery were as expected and promised The delivery charges etc I thought were a bit expensive. I did not expect or appreciate the pestering phone calls wanting me to purchase additional warranty or whatever. on the pretext of registering my warranty asking questions you already had the answers for. You were phoning me !! I don't want my details passed to any third parties.”

Helpful Report

Posted 4 years ago

“Great customer service and communication”

Helpful Report

Posted 4 years ago

“Service was great after waiting ages on premium call number. Problem resolved quickly and efficiently”

Helpful Report

Posted 4 years ago

“Great prices, good range of items quick delivery, prompt service many thanks.”

Helpful Report

Posted 4 years ago

“excellent - really easy and reliable - great price (£75 less than A****n) and accurate description. Quick delivery as well.”

Helpful Report

Posted 4 years ago

“I am waiting for a response. My lovely BBQ has arrived with a blemish on the hood”

Helpful Report

Posted 4 years ago

“Customer service brilliant loved the fact someone rang to check order and delivery had delivery slot time in good time good price and so far fridge works well”

Helpful Report

Posted 4 years ago

“Replaced faulty microwave”

Helpful Report

Posted 4 years ago

“I ordered one item. I made sure I didn't subscribe to any mailing or updates or deals. Within the first 3 hours I received 3 emails and one text. One email said this is a short email....3 paragraphs later it's still going. I then get contacted to say thank you for joining us! But I didn't!!! Then another saying here are some deals. But I don't want any deals. I then contacted you to say cancel my order and give me a refund. This was ignored. Today I received the part. What an absolutely disgusting way to conduct your business. I was bombarded from the very start despite me asking not to be contacted. And today I get a please review us email hence this response. I'll make sure I never do business with you again.”

Helpful Report

Posted 4 years ago

“Very quick delivery, kept me up to date about times etc, a very nice delivvery man”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,574 reviews