Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery just too many follow ups chasing me to buy something else! Would buy again though”

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Posted 4 years ago

“We found dealing with the company very easy, and it gives you more choice than going to a shop.”

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Posted 4 years ago

“From start to finish the service was Amazing and got brand new ice machine delivered in the next few days”

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Posted 4 years ago

“The tumble dryer they supplied was faulty and there is no way of speaking to someone, only an online form and then told to call out to get it fixed under warranty after first use!”

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Posted 4 years ago

“Great service,great product, great price ,speedy delivery will buy from here again.”

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Posted 4 years ago

“Very good service Ordered next day delivery. Arrived at 7.30am Nice guy’s who delivered oven”

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Posted 4 years ago

“Excellent price spot on delivery very polite delivery men”

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Posted 4 years ago

“The online order process was simple and quick to complete. My fridge freezer was delivered promptly by a polite and professional delivery team who kept me up to date during the process. I can thoroughly recommend appliances direct.”

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Posted 4 years ago

“Found exactly what I needed ordered that evening and was delivered the next day with a 1 hour timeslot given.”

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Posted 4 years ago

“Good selection, easy to order and quick delivery all at a good price. Would use again.”

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Posted 4 years ago

“It was quick and easy to order online. Delivery was quick and delivery drivers where helpful and friendly. I’m very pleased with my oven and hob which is their own make. I would use this company again. And recommend to friends and family.”

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Posted 4 years ago

“100% happy with my order, as always.”

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Posted 4 years ago

“All went as expected, from order to delivery. Thank you Appliances Direct.”

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Posted 4 years ago

“Great service all-round was here on time my new bbq and the two guys was very helpful as we'll rung me 18mins before delivering really great service Les”

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Posted 4 years ago

“First delivery missing parts on cooker and damaged my lino flooring , second cooker with the same issue finally accept return after contacting head head of customer services. Refused claim on flooring saying they did not do it even when the drivers photo showed the cooker in the exact place of the damage. Shocking customer service avoid at all costs shocking delivery be warded the positive reviews they are a rarity getting things right. They are just liars don't believe anything they say. They won't care if they damage anything and just close your claim with no truthful reason a total disgrace of a company avoid all the buy it direct group of companies”

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Posted 4 years ago

“low prices qualty goods,speedy delivery”

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Posted 4 years ago

“A quick and easy purchase and delivery was flawless”

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Posted 4 years ago

“Prompt delivery”

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Posted 4 years ago

“The air con unit works great and cools the room lovely, however the delivery company they use dpd is appalling delivery between 2 and 3.30 (est) , at 6.40 I had a text said I wasn’t I. Despite being sat at my home office desk which is facing the street! Photo was of the drivers finger over the camera and conveniently the customer service shut at 6.30 So I wasted whole afternoon and no one to contact - purpose of what’s app is to contact nope that is out after 6.30, even the bloody chat bot which they can configure closes at 6.30 Therefore despite the appliance being fine would I buy from here again - no not unless they changed delivery companies”

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Posted 4 years ago

“A good reliable product. But I asked for delivery on a set day as I was away on holiday. Unfortunately they decided to deliver the day before, I couldn't get through on the phone until the new day of delivery. This meant I had to cut my holiday shorter than planned to be back in time. Happy with the product, happy with the delivery men, not happy that the delivery date was moved.”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews