Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,529 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, delivered when quoted.”

Helpful Report

Posted 4 years ago

“Ordered a microwave ,next day delivery at £9.99 which was fine I was happy to pay that as the product I bought was cheaper than anywhere else I could find. However, the courier would not leave it unless I was there to sign for it, nor would they re-direct it leave it with a neighbour or any other option normally available. Why was this the directive of the the company? The only way I could receive my delivery was to wait two days until the weekend when I was not working and pay a further £4.99. I was not happy and write an email to Appliances Direct to say they needed to make it clear on their website if that was the case, or change there courier DPD as they were ripping of their customers. I was just having a rant really and did not expect any reply or action. Appliances Direct refund the the £9.99 I had paid to them, I did not expect or request this. I think this was excellent customer service and will definitely be buying from them again, they upheld there end it was the delivery company I had the issues really. Product would had arrived on time, in good condition and at an excellent price. All in all would recommend this company.”

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Posted 4 years ago

“Used this company several times over the years. Great pricing. Never disappoint, reliable & friendly delivery. Highly recommend!”

Appliances Direct 5 star review on 7th May 2022

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Posted 4 years ago

“Prompt delivery. Reasonable price.”

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Posted 4 years ago

“Very smooth experience. Good price and delivery date was given before check-out, and the grill was delivered on time in perfect condition. Would use again.”

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Posted 4 years ago

“Service was brilliant ordered on line delivery real quick and great communication on delivery slots. I have had the appliance installed today and great for money and is what it said on the box definitely recommend your sight”

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Posted 4 years ago

“Delivery was really annoying. I was told when the delivery would be and was told I'd have choices of what to do if I wasn't in. But I wasn't given choices, they just said they'd deliver it again, but no option to leave it with a neighbour or collect from a depot. I could change the date of delivery but not chose a time. If I'd known delivery would be like this I would have ordered from a different company. The product was fine once I'd managed to receive it.”

Helpful Report

Posted 4 years ago

“After placing my order with Appliances Direct I received a call confirming the details and delivery date that had been chosen (several weeks hence): this date was confirmed on all of the email paperwork that I received too. All seemed well except then I had a notification that DPD had attempted to deliver my parcel and it was now waiting for me at Homebase. I specifically chose a delivery date several weeks in the future and confirmed that with the person that called because the room that the appliance is for is not yet ready - so now I have had to store it for the remainder of the time and also had to arrange to go and pick it up when it should have been delivered on the date agreed. Very frustrating and not what I was expecting.”

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Posted 4 years ago

“Delivery was really annoying as you had to be in to receive it and there was NO other option offered, no leave with a neighbour or collect from a depot or anything. And you couldn't chose a time for delivery, just a day. If I had know I would have ordered it from somewhere else. Everything else was OK.”

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Posted 4 years ago

“Good communication regarding delivery time. The drivers were careful and courteous and installed the machine as requested, although I still had to adjust the feet afterwards. Bear in mind though I live in a 200 year old house with uneven floors!”

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Posted 4 years ago

“Good communication on order progression and delivery”

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Posted 4 years ago

“Easy site to order from, you can have a chat online with a customer service person. I found that more reassuring so ordered that way. The take away and recycle and connect your new washer meant no problems for us. We ordered an indesit innex washer with a one button push & go feature, worth the money just so even my husband can do the washing when I’m not there. I was reassured that the company kept in contact with us. They don’t just deliver and forget you like some companies. They are ready to talk to if you have any follow up questions. That’s the reason for the 5 stars.”

Helpful Report

Posted 4 years ago

“Generally a good service. However, some confusion was caused by the order being split into two separate deliveries without it being made clear in email.”

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Posted 4 years ago

“Excellent service, arrived on date given as promised, would definitely use again.”

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Posted 4 years ago

“Ordered a A1 refurbished Neff double oven. Arrived on notified time with polite delivery guys. Unit came wrapped in some sort of tubular air cuff with padded cardboard base and top cap. I closely Inspected the oven with a bright torch and found it to be perfect apart from a few finger print marks on the stainless steel. I would certainly recommend them.”

Helpful Report

Posted 4 years ago

“Easy to order. Product as expected. Delivery as promised. No problem. Wojld use again.”

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Posted 4 years ago

“Honestly do your yourself a favour and buy your electic appliances elsewhere, unless you want to messed about with every-changing collection dates. The website said 'collect tomorrow' on an item I purchased 10 days ago, I am now being told it won't be ready for another 5 days. The date has shifted back several times. I am now having to cancel this order and re-order from somewhere reliable. By the way, the website STILL says 'collect tomorrow' for the same item even this is obviously totally incorrect. I had a similar experience with a second item I ordered, although that did only take a week longer than expected to be available to collect. Customer service not much help either - just blamed systems for getting dates wrong. They are cheap for a reason. Avoid.”

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Posted 4 years ago

“Item exactly as ordered, Super fast delivery service. Very satisfied”

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Posted 4 years ago

“Do yourself a fav our and go somewhere else. They didn't take my old appliance even though I have paid for it, because this was not disconnected for 12 hours, but never been told this. Terrible communication, and all apologies, no solutions.”

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Posted 4 years ago

“I ordered a Zanussi Canopy Cooker Hood. At checkout on the website there was a pop up saying don't forget you'll need a ducting kit- we recommend : Universal 120-125mm Diameter 3m Kitchen Cooker Hood Ducting Kit. On this recommendation I added it to my order. When it came to be fitted 4 weeks later the electrician informed me that the 'universal' ducting kit- did not fit the extractor. It's unscrupulous to recommend items that do not work together. It's also misleading to describe an item as 'universal' when it doesn't fit a brand you are selling on your website. As I am a few days over the 30 days return in their t+c's customer services have refused to do anything. I feel I was mis-sold in their keenness to upsell at checkout. Update: I have been offered to return the £10 vent. The cost they are charging for the return is £15. This is despite the fact that they mis-sold me the product.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,529 reviews