Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation was poor. I had to help dis onnect the power. I have to arrange to alter the door for an integrated washing machine and I had to trace where the installer had not turned the water back on for an adjacent appliance. What was my £99 payment for”

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Posted 4 years ago

“Great service, ob time delivery”

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Posted 4 years ago

“Very competitive price, even with £20 delivery charge. Good communication, and quick delivery”

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Posted 4 years ago

“Multi split and extra pipe work, multi split arrived on time, extra pipe 2 days late, multi split could do with around another 150mm added to the indoor units, most modern walls are thicker, and as they are at the moment the connections are in the wall, making them difficult to put in”

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Posted 4 years ago

“on-time delivery and nice product.”

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Posted 4 years ago

“Best after sales experience ever when dealing with a fault, the sales team couldn’t be more helpful, well done, I would certainly recommend appliances direct an excellent company. A satisfied customer.”

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Posted 4 years ago

“Great experience with the sales and support staff.”

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Posted 4 years ago

“Every thing smooth from the ordering to the delivery”

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Posted 4 years ago

“Delivered next day with a smile , recommend 110%”

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Posted 4 years ago

“Prompt delivery service excellent quality cooker”

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Posted 4 years ago

“Excellent service. Delivered as arranged. Would definitely pause again.”

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Posted 4 years ago

“You did great, fast and reliable service. Thanks for every thing.”

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Posted 4 years ago

“My cloakroom basin arrived in excellent condition, delivery very quick, kept up to date on delivery times and arrival day. It was also the cheapest basin I found from various sites.”

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Posted 4 years ago

“I've still not received my goods. Poor commuication between with supplier and distributor.”

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Posted 4 years ago

“Ordered my second aircon unit a couple of days ago and it arrive in perfect condition within 4 days including the weekend. The first unit was a split one this one is an all in one unit, if it’s as good as the previous ElectriQ I’ll be very happy. Just one negative, their software doesn’t differentiate between DIY units and those that must be commissioned by an refrigeration engineer. Both of mine are the DIY type but because of the software clitch they email for details I just rang them and all was sorted. I also took out the extended warranty on my new model, IQOOL-SMART12HP”

Appliances Direct 5 star review on 28th July 2022

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Posted 4 years ago

“Excellent service, delivery was very quick”

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Posted 4 years ago

“Excellent from start to finish on all aspects, ordering simple , price competitive, communication fantastic, delivery on time no issues polite staff ,,, previously tried ordering from a large online company and it was a nightmare,,, will always order from here now if these standards are maintained,,, thank you so much .”

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Posted 4 years ago

“Very prompt service. Have used before and will definitely use again. Well worth 5 stars.”

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Posted 4 years ago

“Fast delivery very good price”

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Posted 4 years ago

“Unbelievable price for an unbelievable tv 10/10”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews