Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,324 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,324 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal. I really wish I had read more reviews before buying one of their products. It is a high end dehumidifier, meant to be wifi connected through an app. The instructions I received did not match the machine, and despite trying all of the different possibilities I could find online, none of the methods worked. I contacted their customer service team, which redirected me to appliances direct (I believe they are part of the same umbrella group), and they just went through all of the different options I had already tried. No one actually knew the correct instructions for the machine they had sent, it was all just a stab in the dark. Too many times they asked me to try pressing buttons that weren't even on the machine I had. Aside from that, the machine was noisier than advertised, kept shutting off at the wrong humidity (I believe the sensor is in the outlet, not the inlet), leaks everywhere when you empty it, generally feels cheap and I have zero confidence in it lasting. They are taking it back, but will only give a refund if they test it and find it to be faulty. I obviously do not trust them at all, and they have left me open to the possibility that their "test" will not even be carried out and they will claim it to be working fine. Please do not buy from them, as you will likely be getting my faulty machine!”

Helpful Report

Posted 3 years ago

“Ordered and paid for a new washing machine. The old machine I had paid for it to be taken away and recycled. The day before delivery I had an email asking me to disconnect the old machine and leave it dry and in a position to be collected, this I did which was no easy task. A previous e mail also identified that the delivery driver would text me at approximately 9am delivery day to confirm a delivery time. Shortly before 11am I had an email to say that the delivery would not take place and that I would have to rebook it. This would now mean a delivery of a further 7 to 10 days. I had to move back and replumb our old machine (as it still worked). Poor communication is the Appliance Direct problem. Cancelled order, money returned to my account within 4 hours, well done. Have bought another machine from AO. Great communication throughout. I appreciate the times we are living in, however a phone call, e mail or text at an earlier instant would have been advantageous to both Appliance Direct and I.”

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Posted 3 years ago

“Excellent. Ordering was easy and price was the lowest I could find. The item was delivered very quickly and in fact ahead of the scheduled date. Excellent all round.”

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Posted 3 years ago

“Excellent next day delivery and the best price I found on the internet”

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Posted 3 years ago

“Swift response and delivery. Great communication from the transport company, on time and in perfect order.”

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Posted 3 years ago

“Made wrong order of a bathroom tap. Called them the other day. Ordered a new and got it the day after including refund of balance. Very quick and helpful service.”

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Posted 4 years ago

“Allowed me to order an oven as in stock and ready for delivery within 3 days. On the delivery day cancelled with no explanation. Rescheduled for 3 days later. Again, morning of the delivery cancelled. My tenant is now without an oven for Christmas. Very poor customer service, will not use again. Going back to AO!”

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Posted 4 years ago

“From ordering to delivery all went smoothly. I appreciated the telephone call the day before delivery, confirming the order, the next step and also giving me an option to take out an additiinal service and repair warranty. The delivery arrived within the allocated time, the two man delivery team were efficient and very polite. Thankyou Appliances Direct.”

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Posted 4 years ago

“The Appliances Direct item the cooker arrived at the time they said & the delivery driver placed the cooker & removed the packaging as requested. Excellent good service would definitely use them again.”

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Posted 4 years ago

“Revived my fridge/freezer quickly, delivery driver very helpful and understanding, very happy with order.”

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Posted 4 years ago

“2 Nd order, taken money both time for next day delivery, 1st time it never arrive up until week later, 2nd time 5 day and no delivery, still waiting for my order”

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Posted 4 years ago

“Delivered on time, having problems with guarantee could not down load receipt to send to Meaco dehumidifier is working well”

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Posted 4 years ago

“They failed to deliver my cooker and I am now without an oven over Christmas. My scheduled delivery date is now 10 January a month later than my original delivery date.”

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Posted 4 years ago

“Prompt and precise item order and delivery. No hassle on the order - and had someone call me up to confirm delivery a few days before which put my mind at peace given that orders during the pandemic were a bit up in the air always). The two men who installed the washer dryer were efficient and friendly and arrived at 8am (early but early in the 7am-noon window).”

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Posted 4 years ago

“Excellent service and Very pleased. Range cooker bought at good price. Good Communication from Appliance Direct and Delivery driver who contacted us to say they would be earlier than initially advised. Turned up on time, Put cooker in Kitchen, Removed all old packaging. We inspected cooker thoroughly and they left taking old range cooker with them. Polite, Careful and efficient. Could not fault them. Would use again.”

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Posted 4 years ago

“Overall I was satisfied but the one thing they didn't do was to remove the polystyrene base which as I am a disabled pensioner took me some time to remove”

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Posted 4 years ago

“Arrived on time and delivered with no fuss with appliance taken into where requested. Packaged well and both workers were really helpful.”

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Posted 4 years ago

“Refunded my purchase very fast, I am happy with the service. Thank you”

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Posted 4 years ago

“Brilliant service as usual fast delivery and great information”

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Posted 4 years ago

“A smooth transaction throughout. Good communication, excellent price for the cooker we bought and the delivery guys were pleasant and on time.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,324 reviews