Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,574 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,574 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish”

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Posted 3 years ago

“Item is great, and was a good price but the dispatch time and communication from appliances direct was poor. Sent several enquiries as couldn't get through on the phone, none were replied too.”

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Posted 3 years ago

“Lovely crew but didn’t unpack and take away packaging as paid for :-(”

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Posted 4 years ago

“I think this item is very good and true to description. Unfortunately I have to return it aside to a miscalculation, it is too big for the cupboard in mind.”

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Posted 4 years ago

“Dishwasher is fantastic and works as it should. What really them down was the couriers who they used to deliver and install the item....... They looked for every excuse not to take the old one, but I insisted as it was a job that I had paid for and had to prove, that I had paid for it. I also had to ask the delivery driver not to drag the Appliance on my floor, as it will scratch.... They could not install the item, as they had not been trained and said it was his boss fault as they had not been put on the training then basically told me that's what Google is for..... despite paying and pre-booking this service I am more than cable of installing a dishwasher, I was just pressed for time. They informed me that customer services would contact me to arrange a refund. Information from courier company was to contact Appliances Direct?????? Which I already knew........A refund was obtained from Appliance Direct very swiftly..... My advice would to be review your contract with your courier and install services as they let you down big time.”

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Posted 4 years ago

“My dishwasher has still not arrived it is a week overdue Not Happy”

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Posted 4 years ago

“All good, thanks.”

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Posted 4 years ago

“the company basically scammed me a disabled pensioned of £200+ I cannoptt afford this, especially n the current COL crises”

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Posted 4 years ago

“Guys arrived as specified in text, unpacked appliance and I found them friendly and courteous. I would recommend your company whole heartily.”

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Posted 4 years ago

“Arrived on time. Packaged extremely well and arrived in one piece. Very happy so far!”

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Posted 4 years ago

“Happy delivery they offered me an earlier delivery and were cheaper than the competition. Cant complain”

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Posted 4 years ago

“BBQ arrived in two days all packed and padded, haven’t put it together yet but all seems correct. No problem’s dealing with this company this time and wouldn’t hesitate in doing so again”

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Posted 4 years ago

“You made me happy”

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Posted 4 years ago

“The website suggested that you could deliver my BBQ next day. It wasn’t until I placed my order it changed to 3 weeks. After 10 days I was told it was coming the next day by text and email. I waited in and it didn’t come. Then when I called customer service I was told my delivery date had been changed to 6 days later. Apparently this was due to supplier issues. It did arrive eventually.”

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Posted 4 years ago

“Good price and excellent customer service”

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Posted 4 years ago

“I ordered an integrated washing machine and it was showing as in stock. I selected a convenient delivery date and placed my order. The next morning I had a call from a representative confirming my order and delivery date and was advised I would be contacted by the couriers the day before to give me a 2 hour delivery window, then went on to try and sell me additional insurance - which I politely declined. 5 minutes later another representative called and I had to say I have already received a sales call - to which he apologised. Then in the afternoon, we received another call trying to be sold additional insurance. Then less than 24 hours before delivery I received a text message stating that my order would unable to be fulfilled and it would not be delivered until another 2 weeks. I also received an email offering me a £10 discount for the inconvenience. I contacted them straight away and asked why was the item showing in stock, and why was the order confirmed, but they were unable to answer that. The earliest they could get me a totally different machine to the one I ordered was another 48 hours - I also asked if the £10 discount I was offered could be deducted from this order - I was told no, this would only be valid against a new order, I said this is a new order as you were unable to fulfill the other - so the gesture of a discount was totally useless, why would I want to order again”

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Posted 4 years ago

“this isn't the first time we have used appliance direct to purchase a home appliance (microwave). The make, price and own driver delivery suited our needs excellently. The staff at the pick-up point were very welcoming and helpful. The only problem I encountered was the post code specified for the pick-up was wrong. Should have been LE74 2HJ not DE74 2HL as specified on the documentation received. Otherwise a perfect purchase.”

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Posted 4 years ago

“Easy to order. Good communication on delivery progress. Arrived on time and in good condition.”

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Posted 4 years ago

“Excellent service provided by the Appliances Direct sales representative. Very fast delivery as well as item arrived in designated delivery time slot. Many thanks.”

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Posted 4 years ago

“The installation was poor. I had to help dis onnect the power. I have to arrange to alter the door for an integrated washing machine and I had to trace where the installer had not turned the water back on for an adjacent appliance. What was my £99 payment for”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,574 reviews