Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,529 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't leave no stars hence 1. Paid for removal of old and installation of new washing machine. Person who came to do this wouldn't do it because the old one was integrated. This actually means it had a door on the front... a very easy, 30 second job. Re booked the removal and installation. They had my tenant's details but didn't communicate with her... instead they emailed me to say they weren't coming. She waited in half of the day. Have sorted it ourselves and now await a refund. Useless.”

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Posted 4 years ago

“Website easy to navigate and delivery was spot on. Good deal for the price I paid for the portable AC unit. But I have a issue with the product itself, making too much knocking noise very often from the second day. Let’s see how it goes with the replacement or fixing it.”

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Posted 4 years ago

“I have received a faulty AC unit it sounds like a tank.”

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Posted 4 years ago

“Order purchased and delivered when it was supposed to be so 5 stars from me .”

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Posted 4 years ago

“Excellent service throughout. Appliance works well so far.”

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Posted 4 years ago

“I found what I was looking for on Apiances Direct websites, ordered it, paid and it was delivered the next day. I was kept informed of the delivery. What's not to like! I've used the website before, again all good.”

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Posted 4 years ago

“I purchased two identical tower fans to help keep the bedrooms comfortable in the hot weather. They were a great price compared to most other places and arrived within a couple of days with Standard delivery. Very happy with products and service.”

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Posted 4 years ago

“No problems good service and happy with the product”

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Posted 4 years ago

“Excellent fast service”

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Posted 4 years ago

“Good price, item as described and fast next day delivery”

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Posted 4 years ago

“Very efficient service”

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Posted 4 years ago

“I haven’t actually received the ice maker yet as dpd only deliver whilst I am at work and it does not allow me to change the time or make it at the weekend. I have no idea how I am supposed to take delivery of this???”

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Posted 4 years ago

“Efficient from order to delivery.”

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Posted 4 years ago

“A fast delivery and a good price. This is a great company to trade with. Many thanks Lord Geoffrey R Hage.”

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Posted 4 years ago

“Super fast delivery just too many follow ups chasing me to buy something else! Would buy again though”

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Posted 4 years ago

“We found dealing with the company very easy, and it gives you more choice than going to a shop.”

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Posted 4 years ago

“From start to finish the service was Amazing and got brand new ice machine delivered in the next few days”

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Posted 4 years ago

“The tumble dryer they supplied was faulty and there is no way of speaking to someone, only an online form and then told to call out to get it fixed under warranty after first use!”

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Posted 4 years ago

“Great service,great product, great price ,speedy delivery will buy from here again.”

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Posted 4 years ago

“Very good service Ordered next day delivery. Arrived at 7.30am Nice guy’s who delivered oven”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,529 reviews