Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible experience. Ordered 2 man delivery, Oven arrived but driver refused to carry up the stairs as he was alone, so even though i suffer with a bad back i had to help him as i have children and no oven in the winter is difficult. They also refused to take the old oven which we paid extra for. Again due to them sending a single man, i had to wait another 3 days before they picked it up. Bearing in mind i live in a small 2 bedroom flat. The oven was tatty, pieces of metal hanging off the inside and screws not tightened up, then it broke on the 2nd day of use, contacted Appliance Direct who said they wouldn't do anything until I had personally contacted Hisense directly to raise an issue and get an uplift number. The phone number that appliance direct gave me was wrong. So i had to source this myself. Uplift number supplied and replacement arrived within 3 days, which i was happy with. When the replacement arrived, which was visually damaged all over, paint chipped off, dents and the main oven door doesn't close as the hinges don't line up. They are now telling me that i have to wait 4 days for the replacement to be collected and only once it is collected will the refund process start which takes upto another 5 working days. Absolutely disgusting. They wouldnt do anything to try and help the situation. I have 2 young children, how do they expect me to provide hot meals, so far i've spent a fortune on takeaways. This is still ongoing and into the 3rd week without an oven. Looking at the standard of the products, it's either Hisense or Appliance direct that are supplying 2nd's or the units are stored in bad conditions. AVOID at all costs.”

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Posted 3 years ago

“Ordered it one day , it turned up next day , brilliant, but I paid 10 quid for that ,so as expected. Ordered a dehumidifier , works fine out of the box , only been running for 2 days , still working though. So what I can say is , fast delivery, if you pay for it , and I got what I ordered , and it works .”

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Posted 3 years ago

“Great service and my items come on time.”

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Posted 3 years ago

“one of my purchases had a fault, this was rectified on the day with a replacement ordered and delivered withing 48 hours”

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Posted 3 years ago

“Our broken ice machine was replaced quickly and without fuss. Great service.”

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Posted 3 years ago

“The product was quickly delivered and the courier gave us an hour slot on the day it was delivered. Price of the product was very good and the extended warranty seems like good value. I am very pleased with both products (as I bought two of the same) and I shall seek this company again when I require further appliances.”

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Posted 3 years ago

“Wonderful to deal with pleasant helpful staff during these frustrating times. Thanx to all concerned x”

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Posted 3 years ago

“We carefully picked appliances that were in stock on the website, immediately after paying the delivery date changed to 6 weeks later we were the given 2 other slightly earlier dates and nothing arrived. Then the day before the original quoted date I called again and was told the delivery was definitely happening. At 9pm I got a email saying it was delayed. After being passed from department to department was told what was out of stock We chose alternatives and did get the delivery the following day. Why it took so much effort and why they didn’t give that information originally was beyond belief. Don’t buy online call them.”

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Posted 3 years ago

“I ordered my appliance on line which was quick and easy. The customer service was Excellent and kept me updated all way. The price was very good. The delivery was Excellent and earlier than thought. So Happy.”

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Posted 3 years ago

“I wanted to get a dehumidifier/Heater at a reasonable price with quick delivery and was astounded that it arrived a day later my wife was so surprised, it works perfectly and we are very happy with it”

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Posted 3 years ago

“Delivery driver very helpful. All good”

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Posted 3 years ago

“Great choice of appliances, good price and delivery to suit me”

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Posted 3 years ago

“Easy to order online and delivered within two days. Excellent service and product.”

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Posted 3 years ago

“After extensive research, I decided on this dehumidifier. Thankfully it proved correct. The machine is quiet, efficient at removing moisture and easy to operate and empty. The ordering process and delivery was fast and efficient”

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Posted 3 years ago

“Well priced and was delivered promptly”

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Posted 3 years ago

“Quick efficient service and delivery. Thank you”

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Posted 3 years ago

“first rate service and the price is always competitive , I have used Appliances direct on three occasions and have always been satisfied with the service.”

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Posted 3 years ago

“Found ordering and receiving of product excellent. Delivery was earlier than expected. Would thoroughly recommend the product that was purchased which was a Meaco DD8L Junior Dessicant Dehumidifier. It is very well made and efficiently extracts excess moisture.”

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Posted 3 years ago

“Re: Hotpoint 60cm Double Oven, Electric Cooker (Item Code HDM67V9CMW). Bought this Cooker on 3rd August 2022. This Cooker came with the venting system on the top back which is on show, however, on the website Appliance Direct and Hotpoint failed to inform their customers that the vent on the left side operates the grill and the vent on the right side operates the oven. What they failed to inform the customer is that when cooking any food products in the oven, these vents draw out the oils and the steam from the food causing staining on the vents on the top back of the cooker where they are visible. Hotpoint informed me they could be wiped off, however, unless you use an abrasive, you are unable to remove them. Anything that is abrasive would scratch the enamel, therefore, allowing steam to enter into the enamel and cause rusting. Appliance Direct informed me that because this problem does not come under the warranty, there is nothing they can do. I now have a 2-month-old cooker which has staining, which is visible and will only get worse. I would also like to say that I would never buy another Hotpoint product or use Appliance Direct in the future. Hotpoint has taken no responsibility for this design fault and Appliance Direct have taken no responsibility to inform customers either of this design fault before buying. Think very carefully about buying this product - you have been duly warned.”

Appliances Direct 1 star review on 1st November 2022

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Posted 3 years ago

“The delivery we paid for was a day late costing me half a days pay.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews