Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was very reasonable,also the before and after sales service was excellent,I can highly recommend this company.”

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Posted 3 years ago

“Great Service, Very Happy, on time delivery.”

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Posted 3 years ago

“Just excellent customer service and professional agents”

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Posted 3 years ago

“Delived on time promised with email telling time and date fully happy with machine and packing thank you”

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Posted 3 years ago

“All the members of Appliances Direct have been helpful and efficient. Sadly they were let down by Rangemaster who supplied two defficient hobs and were slow to help resolve the situation.”

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Posted 3 years ago

“Fast delivery Great prices Good selection”

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Posted 3 years ago

“Excellent service and quality”

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Posted 3 years ago

“Very good communicators keeping me informed promptly about what was happening especially good on returns/refunds”

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Posted 3 years ago

“The dishwasher arrived on time, with advance warning from the driver. Setting up was reasonably easy, but Hotpoint should provide better installation instructions. That said, the appliance works as described and we are very satisfied with it. I contacted customer services for some advice and they were excellent.”

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Posted 3 years ago

“Appliance has not been delivered despite assurances from customer service!”

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Posted 3 years ago

“Very happy with product pity there was no paperwork with it. Got instructions of internet i the end”

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Posted 3 years ago

“Dint in side of freezer discovered on unpacking product.”

Appliances Direct 3 star review on 14th November 2022

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Posted 3 years ago

“Found good price on a Washer/Dryer. However, online booking was problematic as it key saying payment cannot be processed but did not say why. I called customer services who were helpful and completed the order. I was sent a secure link to complete payment which made me feel secure paying online. I was kept informed regularly on the progress of my order and it was delivered as agreed date and schedule. Delivery charge seemed high for goods I ordered which was over £350. So, 4 stars for not able to book online and high charge for delivery which I would expect to be free”

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Posted 3 years ago

“what a great service. I ordered a hob at 7pm and it was delivered the next day”

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Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“I've ordered a few things and have always been satisfied with the service, that's why I use them”

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Posted 3 years ago

“Good job give five 🌟”

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Posted 3 years ago

“First class service and speedy delivery. I would recommend.”

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Posted 3 years ago

“I ordered a single oven it came when it was suppose to come. However the oven wouldn't fit into my kitchen. I was given a full refund, very simple and easy transaction. Everyone at the company were very helpful”

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Posted 3 years ago

“Ordered on Sunday afternoon, delivered by Mon morn 10.30 by lovely lady. Brilliant”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews