Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,529 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and super fast delivery. Product qaulity very good. Would use company again with no hesitation”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I've been warned this company cherry pick reviews, so this will probably get deleted They went to the wrong address and tried to blame me saying someone is in but not answering and they had ''photographic evidence'' of attempted delivery I asked for the address and he said 19 instead of 18. I double checked my order and it has the correct number so how they went to the wrong house Ill never know. Person on phone then tried to get the driver to come back to right house as he was only 6 minutes away but refused? My family now has to wait and extra week for a working washing machine all because someone working there is incompetent at I.T and could not copy paste my address and fat fingers 19 instead.”

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Posted 4 years ago

“fast delivery great product”

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Posted 4 years ago

“Excellent service, fast delivery by helpful and professional delivery team and if you know what you want to buy thats all you need.”

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Posted 4 years ago

“The ordering and delivery were as expected and promised The delivery charges etc I thought were a bit expensive. I did not expect or appreciate the pestering phone calls wanting me to purchase additional warranty or whatever. on the pretext of registering my warranty asking questions you already had the answers for. You were phoning me !! I don't want my details passed to any third parties.”

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Posted 4 years ago

“Great customer service and communication”

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Posted 4 years ago

“Service was great after waiting ages on premium call number. Problem resolved quickly and efficiently”

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Posted 4 years ago

“Great prices, good range of items quick delivery, prompt service many thanks.”

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Posted 4 years ago

“excellent - really easy and reliable - great price (£75 less than A****n) and accurate description. Quick delivery as well.”

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Posted 4 years ago

“I am waiting for a response. My lovely BBQ has arrived with a blemish on the hood”

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Posted 4 years ago

“Customer service brilliant loved the fact someone rang to check order and delivery had delivery slot time in good time good price and so far fridge works well”

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Posted 4 years ago

“Replaced faulty microwave”

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Posted 4 years ago

“I ordered one item. I made sure I didn't subscribe to any mailing or updates or deals. Within the first 3 hours I received 3 emails and one text. One email said this is a short email....3 paragraphs later it's still going. I then get contacted to say thank you for joining us! But I didn't!!! Then another saying here are some deals. But I don't want any deals. I then contacted you to say cancel my order and give me a refund. This was ignored. Today I received the part. What an absolutely disgusting way to conduct your business. I was bombarded from the very start despite me asking not to be contacted. And today I get a please review us email hence this response. I'll make sure I never do business with you again.”

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Posted 4 years ago

“Very quick delivery, kept me up to date about times etc, a very nice delivvery man”

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Posted 4 years ago

“Very happy,my Hob arrived on time,a good buy at the right price.”

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Posted 4 years ago

“Really great service. The only company that actually had compact washing machines in stock. I was able to say when I wanted delivery and was very happy with the overall service.”

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Posted 4 years ago

“I initially ordered the wrong product so rang to explain, they instantly refunded the sale I ordered the correct product and it was delivered on time and the item was exactly as described. Couldn't ask for better”

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Posted 4 years ago

“Good product, good service, good delivery 1st class”

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Posted 4 years ago

“Good price, good service and quick delivery, the item was as described so what more can I say. Thanks”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,529 reviews