Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,164 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems at all with Appliances Direct but the courier needs to teach their drivers how to handle items far better. Very bad damage to the box of our £740 kitchen microwave. I had to ask the driver to wait while I inspected the microwave and the top part of the box/packaging just came away from the bottom.”

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Posted 2 years ago

“Excellent customer service, very competitive price and very fast delivery. Would definitely recommend. Dehumidifier absolutely brilliant it is a must have. E”

Appliances Direct 5 star review on 25th November 2022

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Posted 2 years ago

“Do not touch this company! I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They do not care how they treat you. I have been told "we don't have to offer you any compensation" when I was lucky enough to get £10 for my troubles. The delivery date you choose is never honoured. The helpline is charged at 13p per minute. The respond to emails eventually. Their case managers are rude. Don't do it... go somewhere else. Even if they are cheaper, you will pay in time and costs trying to sort out their mistakes.”

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Posted 2 years ago

“No issues with this order at all. Picked the one I wanted, ordered it, it was delivered next day and they texted me what time and that is the time it came. No problems. Good service.”

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Posted 2 years ago

“Really good and fast service if you contact them by email. Can't fault them on that side of their service, but don't bother contacting them by phone. It will cost you a lot of money on the phone bill. You will wait a long time to be answered and the problem won't be dealt with. I would recommend this company.”

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Posted 2 years ago

“Service received from Appliances direct was great - however delivery was poor the carrier forgot to load my item … so I waited home all day with no communication whatsoever from the carrier so explain the delay Received my goods 3 days later - better late communication helps ..”

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Posted 2 years ago

“Fantastic service next day delivery fantastic back up customer support very keen pricing will definitely use again”

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Posted 2 years ago

“Easy ordering and fantastic customer care back up when needed. I ordered again straight away. Very impressive company with fair pricing.”

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Posted 2 years ago

“The dehumidifier I bought had some minor damage. This issue was resolved very quicky and to my satifaction.”

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Posted 2 years ago

“Price was very reasonable,also the before and after sales service was excellent,I can highly recommend this company.”

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Posted 2 years ago

“Great Service, Very Happy, on time delivery.”

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Posted 2 years ago

“Just excellent customer service and professional agents”

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Posted 2 years ago

“Delived on time promised with email telling time and date fully happy with machine and packing thank you”

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Posted 2 years ago

“All the members of Appliances Direct have been helpful and efficient. Sadly they were let down by Rangemaster who supplied two defficient hobs and were slow to help resolve the situation.”

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Posted 2 years ago

“Fast delivery Great prices Good selection”

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Posted 2 years ago

“Excellent service and quality”

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Posted 2 years ago

“Very good communicators keeping me informed promptly about what was happening especially good on returns/refunds”

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Posted 2 years ago

“The dishwasher arrived on time, with advance warning from the driver. Setting up was reasonably easy, but Hotpoint should provide better installation instructions. That said, the appliance works as described and we are very satisfied with it. I contacted customer services for some advice and they were excellent.”

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Posted 2 years ago

“Appliance has not been delivered despite assurances from customer service!”

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Posted 2 years ago

“Very happy with product pity there was no paperwork with it. Got instructions of internet i the end”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,164 reviews