Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I searched for new induction hob as ours just stopped working. Did not want to pay over the odds as don’t use it much. Found one that evening here and it came in two days. Great communication about delivery from dpd and job was perfect”

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Posted 2 years ago

“Courier claimed notified us to arive by 10am but didn't arrive until 6:30pm. Courier then refused to take away the old unit, despite the fact we'd paid for the scrap service. Appliance Direct's customer care is a joke. The on-line chat either doesn't answer or they cut you off. And they charge you a premium rate to call them! They eventually re-arranged the collection for the next day only to cancel again. Then I was told there's no courier available for collection until the next week so I have to store the old unit (for which I don't have the space). And they refuse to refund you the £20 for the scrap service, despite failing to deliver the service in a timely manner. Their customer service is a disgrace.”

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Posted 2 years ago

“Easy ordering, great order backup, and fabulous delivery team. Oh and the item, a Hisense oven, brilliant just what I hoped for”

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Posted 2 years ago

“The service from order to delivery was excellent, little misunderstanding with the unpack and packaging removal, but refunded straight away..”

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Posted 2 years ago

“I placed a significantly valued order. Order confirmed and delivery date confirmed. ( 2 weeks ). Organised tradesman accordingly to carry out and complete works based on this delivery arriving as confirmed. Delivery date came and received no contact from the carrier. Attempted to track order via the appliance direct link. Not possible. Left a message via chat. Received a response email 14:40 on the day of delivery to say that my order had been cancelled without explanation and refund on its way within 3-5 days and ‘Thank you for your understanding’ !!! Absolutely raging is understatement. No contact at all in the 2 weeks prior.No opportunity to source alternative products or make alternative arrangements. Ended up ranting embarrassingly to a poor customer service rep who has no influence and was unable to let me speak to a senior or manager. Shocking service and will never return. 1 star rating is far too generous.”

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Posted 2 years ago

“They replaced my faulty ice making machine”

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Posted 2 years ago

“I've been attempting to cancel the delivery of unwanted goods for the past 5 days, sending multiple emails and messages. Regrettably, all of these attempts have been ignored, both by the delivery company and the vendor. I must express my dissatisfaction with this company, as they appear to disregard all forms of communication and requests. I would advise others to save their time, as responses from this company seem to consist of generic, pre-written replies. Avoid at all cost!!!”

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Posted 2 years ago

“Very rapid delivery without any issues. Definitely will use again.”

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Posted 2 years ago

“Competitive price, awful customer support. Paid for an expedited next delivery, 4 days and counting still no parcel. AppliancesDirect keeps blaming the shipping company and do not return calls after promised to do so. -”

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Posted 2 years ago

“Still waiting for my refund!! So expensive to keep phoning customer service!! Very expensive delivery charges . 3-5 working days for them to acknowledge they have it from courier which Iv had no reply too !! Then advised another 3-5 working days for a refund which again heated nothing !! More phone call to get information on my refund . Very upset”

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Posted 2 years ago

“Best firm ever. There was a fault with my order, phoned them up, they rectified it, as promised I had a replacement the very next day. I rate them 100%”

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Posted 2 years ago

“Great price Great service can't fault process from beginning to end will definitely use again”

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Posted 2 years ago

“Delivered on time expected from the email with no problems. Delivery charges took some of the shine off a good price for the Dishwasher.”

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Posted 2 years ago

“Delived on time..pleasant delivery men..bit dear but looks great...delivery price bit steep..”

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Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

“Delivered exactly on time - professional and quick installation”

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Posted 2 years ago

“I bought a re conditioned integrated fridge which was delivered promptly. I didn't expect it to look brand new and shiny, however it was in quite a state, it was so battered that actually we had to laugh. You may wonder then why I am giving 4 stars, well it's because customer services were great and solved my complaint with complete satisfaction. As the fridge is integrated, the damage is not obvious and it has not affected it's function at all, in fact it's a great little fridge”

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Posted 2 years ago

“Under no circumstances buy from this company - bought a cooker, the poor guy who delivered it was on his own and my husband, who was luckily at home, had to help him unload the van to get the cooker off. Had someone booked to install it only to find it didnt come with a plug - when I rang was told the details were in the spec - where it says installed by qualified electrician, but not that we have to buy a lead to connect it! Absolutely disgusting - will NEVER purchase anything from this company again - but they were very quick to call me after I purchased to see if I wanted insurance - dont need insurance on something I cant use! TERRIBLE COMPANY - RUBBISH”

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Posted 2 years ago

“Easy to order Quick delivery BRILLIANT ITEM... ...Totally changed my days as I absolutely hate doing dishes with a vengence. Great price drop before I ordered too.”

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Posted 2 years ago

“Web site was easy to use found what I needed and reasonably priced. Purchase was straight forward and delivered next day updates frequent. Cannot fault.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,528 reviews