Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,573 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was absolutely spot on, in fact they delivered earlier than time given. The guys who delivered were fine”

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Posted 2 years ago

“Great customer service and fast delivery times.”

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Posted 2 years ago

“Excellent! I couldn't ask for better service. I reported a recent fault with my dehumidifier which I had purchased several months earlier. The friendly, helpful customer service team arranged a date to collect it and I received a brand new one the next day! I recommend them highly and would definitely buy from Appliances Direct again.”

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Posted 2 years ago

“Great service. Great delivery”

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Posted 2 years ago

“The machine was delivered on time and by two pleasant men who took it into my laundry. Son is a plumber so he dealt with plumbing it in.. What more can I say, stress free and was in use within an hour..”

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Posted 2 years ago

“Good customer service fast delivery”

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Posted 2 years ago

“Ordered one day, delivered the next. Item as described at a very decent price.”

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Posted 2 years ago

“Arrived as stated on time no damage good as new very pleased with it thanks”

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Posted 2 years ago

“First item arrived damaged, no quibble replacement promptly sent which arrived undamaged.”

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Posted 2 years ago

“Ordered a microwave/grill/oven and it was delivered promptly but it had a damaged door. I phoned customer services and did not have to wait long before speaking to an agent. He understood the problem and clearly explained how the company dealt with such events. He arranged collection of the damaged machine and a replacement was sent a day later. I was pleased and relieved AD acted so efficiently in replacing this machine.”

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Posted 2 years ago

“Quick delivery, good value product. 3 stars as the dehumidifier has a annoying sound like its rubbing on something. I will contact the company and see what can be done, will involve returning/exchanging which will take time and effort which I'm not looking forward to.”

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Posted 2 years ago

“Yes very easy to purchase item as described delivery smooth”

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Posted 2 years ago

“Item as described, great product however delivery wasn't correct but got reimbursed so all good in the end.”

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Posted 2 years ago

“I am still waiting for delivery, two days late and no information on when it will be delivered. Not Appliances Direct at fault but I need the equipment.”

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Posted 2 years ago

“Easy to order and prompt delivery service, would definitely use them again if needed to, in the future”

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Posted 2 years ago

“Previous feedback was excellent due to brilliant communication and the speed you dealt with issues. This time was advice that my dishwasher would be delivered today and it wasn’t. No communication at all until I get this email for feedback.”

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Posted 2 years ago

“THE DELIVERY GUYS WERE GREAT. VERY HELPFUL.”

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Posted 2 years ago

“My fridge freezer arrived on planned delivery day but it didn’t work! They were able to re-deliver a new one the next day. On both occasions the fitting team were very good and competent.”

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Posted 2 years ago

“Easy to order and amend it Delivery guys very good Would use again”

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Posted 2 years ago

“Delivery and function good so far ( 1 week)”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,573 reviews