Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,165 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't fault these guys from start to finish. And I bought the right appliance for my needs, thanks to the thorough information on their website. Top notch!”

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Posted 2 years ago

“Brilliant service from customer service thanks for your help and support....excellent”

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Posted 2 years ago

“Found the person I spoke to was knowledgeable and friendly.”

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Posted 2 years ago

“panel was damaged on one corner, however I neededto cut panel down so not a problem. Would not use them again because of this.”

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Posted 2 years ago

“I ordered a Dehumidifier, it was the best price on online. It arrived quickly and well packed. Very happy with purchase and delivery.”

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Posted 2 years ago

“Delivered quickly, good communication and arrived within the time stated. The delivery men were pleasant quick snd efficient. The price was good.”

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Posted 2 years ago

“Bought a cooker good customer service from buying to delivery and also phoned 20 minutes before they delivered it Well done”

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Posted 2 years ago

“Good selection and prices. Online chat was very helpful in confirming some details not available in the product specification. Speedy and courteous delivery, and a nice follow up call from customer service (yes, they were trying to sell a warranty as well, but not being pushy about it).”

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Posted 2 years ago

“I had cause to return an item as it did not fit. My return was dealt with speedily & customer service was excellent. The replacement item was quick to arrive. I purchased another item & again received great service. I will not hesitate to use this company in the future.”

Appliances Direct 5 star review on 10th October 2022

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Posted 2 years ago

“I ordered a kitchen sink on 1st Oct and expected to be delivered within days stated on the purchase website. I was checking the delivery date daily to make sure I can get it before 6th Oct. On 6th Oct, I surprised found my delivery date has been moved to 10th Oct. I was really panic as I can't afford for this delay. The plumber and carpenter both need the item as part of the joined work at other side of the London. No one will be at the delivery address to accept the item. I rang your sales helpline, the person answered my call is on the other side of the world and told me is nothing he can do. I was very upset and asked him to take an action to arrange it to be delivered to the address next day as being promised on your website. Eventually, he managed moving the delivery date on 5th Oct. Be honest, I lost all my confident to order the goods from your website after this experience. I hope you will fix your system error as soon as possible to avoid losing more customers like me.”

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Posted 2 years ago

“Excellent product, excellent communication from order to delivery, excellent packaging, excellent value for money. At this point in time we are very pleased with this product. Bearing in mind it was only delivered on Friday 07/10/2022”

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Posted 2 years ago

“I searched on WiFi bulbs and ordered what I thought was a WiFi bulb. When it arrived it wasn't which was probably my mistake!”

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Posted 2 years ago

“Good price. Easy to order. Delivery was quicker than told”

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Posted 2 years ago

“CCTV all works as should great value for money and very helpful customer service would recommend”

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Posted 2 years ago

“Excellent service- products came next day. Very knowledgeable and helpful staff”

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Posted 2 years ago

“Delivered much earlier than the scheudled date, of ocourse notified abot the the early delivery”

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Posted 2 years ago

“Fivetrf quickly and on time.”

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Posted 2 years ago

“We can't use any of the hdmi ports as the tv flickers to the point its unwatchable I emailed explaining this as when I finish work the phone lines are closed but had no responce at all, seems once the money has changed hands that's it”

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Posted 2 years ago

“Had the appliance I wanted, at a great price. Delivery was on time and there were no issues, the appliance arrived in perfect condition, having inspected it it's spot in. Couldn't be happier.”

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Posted 2 years ago

“Price and availability was good, delivery was fine. Had to return the item as it was not required in the end, but the returns and refund process was faultless.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,165 reviews