Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,165 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was dealt with promptly and supported with clear emails regarding our collection information. Unfortunately the date of its arrival at the depot was moved several times which did cause a few problems . Our driver did struggle to actually find the correct building, and he wasn’t the only one in the day. So we would suggest better signage. Once there it did take 30 minutes to find our item but the staff were very helpful and it was soon loaded into our vehicle. Overall we have been very happy with the service we received and would definitely recommend this company to others.”

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Posted 2 years ago

“Really good prices, and always fast delivery. Have ordered a number of times frlm Appliances Direct and always had an excellent service. Will be back again, I'm sure.”

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Posted 2 years ago

“Still waiting for delivery! Supposed to be here Wednesday. Today’s Friday and still hasn’t arrived. Husbands birthday present so not very happy”

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Posted 2 years ago

“Good price. Fast delivery with good communication. Product well packaged and working well. Very pleased.”

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Posted 2 years ago

“Good communication , helpful and respectful delivery drivers . Fridge and freezer were perfect .”

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Posted 2 years ago

“Great service with fast delivery. And kept informed. Thanks.”

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Posted 2 years ago

“No problems at all came quickly delivery driver rang half an hour before. Pleased with purchase”

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Posted 2 years ago

“Ordered & paid for express delivery and it turned up on time as planned.”

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Posted 2 years ago

“Needed a tumble dryer quickly and got it! OK, paid for next day delivery but overall price still good.”

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Posted 2 years ago

“Shortage of goods so delay by only one day though. £10 voucher as apology. (Think should be cash back onto account of customer as may be a while before ordering anything else).”

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Posted 2 years ago

“The ordering process was fine. You were let down with the delivery of the oven which was 'dumped' in the residents lobby without ringing our apartment bell. Which was an embarrassment as a Magnolia Court residents meeting was held next morning.”

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Posted 2 years ago

“Absolutely rubbish”

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Posted 2 years ago

“Item is great, and was a good price but the dispatch time and communication from appliances direct was poor. Sent several enquiries as couldn't get through on the phone, none were replied too.”

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Posted 2 years ago

“Lovely crew but didn’t unpack and take away packaging as paid for :-(”

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Posted 2 years ago

“I think this item is very good and true to description. Unfortunately I have to return it aside to a miscalculation, it is too big for the cupboard in mind.”

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Posted 2 years ago

“Dishwasher is fantastic and works as it should. What really them down was the couriers who they used to deliver and install the item....... They looked for every excuse not to take the old one, but I insisted as it was a job that I had paid for and had to prove, that I had paid for it. I also had to ask the delivery driver not to drag the Appliance on my floor, as it will scratch.... They could not install the item, as they had not been trained and said it was his boss fault as they had not been put on the training then basically told me that's what Google is for..... despite paying and pre-booking this service I am more than cable of installing a dishwasher, I was just pressed for time. They informed me that customer services would contact me to arrange a refund. Information from courier company was to contact Appliances Direct?????? Which I already knew........A refund was obtained from Appliance Direct very swiftly..... My advice would to be review your contract with your courier and install services as they let you down big time.”

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Posted 2 years ago

“My dishwasher has still not arrived it is a week overdue Not Happy”

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Posted 2 years ago

“All good, thanks.”

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Posted 2 years ago

“the company basically scammed me a disabled pensioned of £200+ I cannoptt afford this, especially n the current COL crises”

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Posted 2 years ago

“Guys arrived as specified in text, unpacked appliance and I found them friendly and courteous. I would recommend your company whole heartily.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,165 reviews