Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appliances delivered have really let me and their poor driver down today. They sent one person on a five hour journey each way to deliver, and install two large appliances, and remove the old ones, when he arrived he said there was no way he could lift the appliances. Not sure what I paid for when I paid for delivery and installation.”

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Posted 3 years ago

“Swift notification of refund following notification of faulty goods.”

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Posted 3 years ago

“Good for me , Helpful in supplying faulty part for me, NEXT DAY delivery”

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Posted 3 years ago

“Great customer services , pleased with buying experience and products purchased from this site”

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Posted 3 years ago

“Excellent service and efficient delivery”

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Posted 3 years ago

“Kitchen sink looks great, good customer service when we had an issue re delivery - rectified straight away, would use this company again.”

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Posted 3 years ago

“Really good service, delivery on time. Would use again”

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Posted 3 years ago

“Do not pay the extra money for next day delivery, it doesnt happen. Ordered on a Tuesday, got it Thursday the following week. They also dont tell you that theres a £25 standard delivery charge until after its been purchased (used paypal pay in 3) the next day drlivery is £35. Good luck trying to contact customer services.”

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Posted 3 years ago

“Good choice at good prices, fast delivery & excellent communication about order progress”

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Posted 3 years ago

“Excellent customer service, fast delivery”

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Posted 3 years ago

“Excellent service !”

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Posted 3 years ago

“Purchased the Boss dual grill BBQ, Order and delivery was seamless - we received excellent communication regarding the delivery. We did have an issue with a part being damaged but they rectified the issue right away. Would use again!”

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Posted 3 years ago

“Good range of products, fair prices, quick delivery, good communication.”

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Posted 3 years ago

“good price have usd this company many times very satisfied”

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Posted 3 years ago

“EXtremely good customer service.”

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Posted 3 years ago

“Delivered following day after late pm order - excellent service, thanks. Good price, too!”

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Posted 3 years ago

“Very competitive price. Even had free delivery, free recycle and installation. Very patient with me when trying to make my purchase on the phone. Only disappointment was I bought it a week late. As they had the same washing machine for sale on special offer, free Persil washing powder, and free 5 year warranty. But the machine was set in level and in the right position, couldn’t fault them. Away to buy my own Persil ha ha.”

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Posted 3 years ago

“I was kept up to date with the progress of the order right through to the driver calling to say he was nearly here. The driver and his mate were very helpful and polite . I am very happy with the service I got.”

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Posted 3 years ago

“Very prompt service.Replament received very quickly”

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Posted 3 years ago

“Told me it will be delivered on Monday. I made plans for Saturday only to receive a text at 0830 on Saturday morning telling me it was arriving between 0930 and 1030 that day!! This could have caused me problems.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews