Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,165 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Delivered as arranged. Would definitely pause again.”

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Posted 2 years ago

“You did great, fast and reliable service. Thanks for every thing.”

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Posted 3 years ago

“My cloakroom basin arrived in excellent condition, delivery very quick, kept up to date on delivery times and arrival day. It was also the cheapest basin I found from various sites.”

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Posted 3 years ago

“I've still not received my goods. Poor commuication between with supplier and distributor.”

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Posted 3 years ago

“Ordered my second aircon unit a couple of days ago and it arrive in perfect condition within 4 days including the weekend. The first unit was a split one this one is an all in one unit, if it’s as good as the previous ElectriQ I’ll be very happy. Just one negative, their software doesn’t differentiate between DIY units and those that must be commissioned by an refrigeration engineer. Both of mine are the DIY type but because of the software clitch they email for details I just rang them and all was sorted. I also took out the extended warranty on my new model, IQOOL-SMART12HP”

Appliances Direct 5 star review on 28th July 2022

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Posted 3 years ago

“Excellent service, delivery was very quick”

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Posted 3 years ago

“Excellent from start to finish on all aspects, ordering simple , price competitive, communication fantastic, delivery on time no issues polite staff ,,, previously tried ordering from a large online company and it was a nightmare,,, will always order from here now if these standards are maintained,,, thank you so much .”

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Posted 3 years ago

“Very prompt service. Have used before and will definitely use again. Well worth 5 stars.”

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Posted 3 years ago

“Fast delivery very good price”

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Posted 3 years ago

“Unbelievable price for an unbelievable tv 10/10”

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Posted 3 years ago

“Great delivery service”

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Posted 3 years ago

“Excellent service ordered 1 day arrived the next”

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Posted 3 years ago

“they was very pleasant,helpful,the price was very affordable and helped me out with my order to take it to my car to collect,I would definitely recommend this company to friends and family.and I would order something else in the future”

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Posted 3 years ago

“Broght a air conditioner from you guys worked for 5 days there totally dies you send a email to customer services then they fob you off with a email saying they will get back to you which they don’t you try to ring them wait in a que for a hour and it cuts you off”

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Posted 3 years ago

“Excellent beer fridge, bigger then expected & very cold😁👍”

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Posted 3 years ago

“THE DELIVER LET THEM DOWN , A TATTY RED VAN TURNED UP , SOUNDED LIKE A TANK. A YOUNG SLIM LADY WITH VERY LIMITED ENGLISH IN FORMED ME I HAD TO GET THE LARGE BOX OFF THE VAN , SHE COULD NOT BRING IT TO THE DOOR , I AM ILL WITH CFS/ME I COULD NOT GET IT, SHE PULLED THE BIG HEAVY BOX OUT OF THE VAN , IT MUST HAVE BOUNCED WHEN IT HIT THE ROAD BUT I DID NOT SEE THAT. SO SHE LEFT THE BOX IN THE MIDDLE OF THE ROAD ON THE WHITE LINE . I HAD TO FIND A SMALL TROLLY AND TAKE IT IN TO HOME , THIS ADVERSELY AFFECTED MY HEALTH . I WOULD NOT RECOMMEND THIS AS I PAID FOR NEXT DAY”

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Posted 3 years ago

“Can't leave no stars hence 1. Paid for removal of old and installation of new washing machine. Person who came to do this wouldn't do it because the old one was integrated. This actually means it had a door on the front... a very easy, 30 second job. Re booked the removal and installation. They had my tenant's details but didn't communicate with her... instead they emailed me to say they weren't coming. She waited in half of the day. Have sorted it ourselves and now await a refund. Useless.”

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Posted 3 years ago

“Website easy to navigate and delivery was spot on. Good deal for the price I paid for the portable AC unit. But I have a issue with the product itself, making too much knocking noise very often from the second day. Let’s see how it goes with the replacement or fixing it.”

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Posted 3 years ago

“I have received a faulty AC unit it sounds like a tank.”

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Posted 3 years ago

“Order purchased and delivered when it was supposed to be so 5 stars from me .”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,165 reviews