Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,165 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was quick and easy to order online. Delivery was quick and delivery drivers where helpful and friendly. I’m very pleased with my oven and hob which is their own make. I would use this company again. And recommend to friends and family.”

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Posted 3 years ago

“100% happy with my order, as always.”

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Posted 3 years ago

“All went as expected, from order to delivery. Thank you Appliances Direct.”

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Posted 3 years ago

“Great service all-round was here on time my new bbq and the two guys was very helpful as we'll rung me 18mins before delivering really great service Les”

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Posted 3 years ago

“First delivery missing parts on cooker and damaged my lino flooring , second cooker with the same issue finally accept return after contacting head head of customer services. Refused claim on flooring saying they did not do it even when the drivers photo showed the cooker in the exact place of the damage. Shocking customer service avoid at all costs shocking delivery be warded the positive reviews they are a rarity getting things right. They are just liars don't believe anything they say. They won't care if they damage anything and just close your claim with no truthful reason a total disgrace of a company avoid all the buy it direct group of companies”

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Posted 3 years ago

“low prices qualty goods,speedy delivery”

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Posted 3 years ago

“A quick and easy purchase and delivery was flawless”

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

“The air con unit works great and cools the room lovely, however the delivery company they use dpd is appalling delivery between 2 and 3.30 (est) , at 6.40 I had a text said I wasn’t I. Despite being sat at my home office desk which is facing the street! Photo was of the drivers finger over the camera and conveniently the customer service shut at 6.30 So I wasted whole afternoon and no one to contact - purpose of what’s app is to contact nope that is out after 6.30, even the bloody chat bot which they can configure closes at 6.30 Therefore despite the appliance being fine would I buy from here again - no not unless they changed delivery companies”

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Posted 3 years ago

“A good reliable product. But I asked for delivery on a set day as I was away on holiday. Unfortunately they decided to deliver the day before, I couldn't get through on the phone until the new day of delivery. This meant I had to cut my holiday shorter than planned to be back in time. Happy with the product, happy with the delivery men, not happy that the delivery date was moved.”

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Posted 3 years ago

“Amazing 7am delivery , driver polite and courteous on phone . Still assembling BbQ but everything looks superb”

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Posted 3 years ago

“The freezer was delivered earlier than first stated at no extra cost. The 2 men were helpful when collecting the old one. They were on time. The freezer is working well.”

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Posted 3 years ago

“Quick service, communication throughout the process - delivery men were very helpful and polite”

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Posted 3 years ago

“returned a electric scooter after after it keep stopping and showing fault E4. returned 10 days later with the same fault but with the brakes not working and adjuster all chewed up and sharp again returned. after many emails and phone calls passed from department to department promised delivery dates on five different dates over four weeks but still no scooter. it as taken nearly 10 weeks and not one call or email from this company as happend. i have just wasted a fifth day waiting for a delivery that as not been organised . PLEASE AVIOD THIS AND SAVE THE HEARTBREAK . THERE IS ABSOLUTELY NO CUSTOMER SERVICE”

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Posted 3 years ago

“I had no complaint at all. From order to delivery I had a positive experience. After a payment difficulty I was contacted and it was explained what happened and why and they beared with me as the fault was with my bank. On delivery, it was explained what to do, it was informative and clear as to what they will do and what they won't - as I didn't pay for installation.”

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Posted 3 years ago

“ElectriQ doorbell . the batteries suplied are 3000mAH and are coming up as 30% after being fully charged. I have contacted ElectriQ who were not prepared to go and test this 2x 4800MAh bateries come up as 100% I have ordered higher power batteries. Also the Tuya app works but is not totally free and has inapp purchases. Overall the system works but you will need to buy extra batteries.”

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Posted 3 years ago

“Goods arrived on time as expected”

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Posted 3 years ago

“Everything with this firm was spot on I couldn't fault them at all. Return of d/washer without quibble, easy order of replacement, delivery at the stated time frankly I was very very pleasantly surprised. Highly recommended.”

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Posted 3 years ago

“Delivered when they said and polite delivery driver.”

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Posted 3 years ago

“Box arrived when opened. I immediately thought everything looked thrown in as if someone else had this extractor fan before me. The chimney is damaged bent steelwork. Kitchen being fitted next week cannot get a replacement until the old one is sent back? Ordered a hob that looks okay. Was going to order a fridge freezer that now looks very doubtful.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,165 reviews