Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,166 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,166 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box arrived when opened. I immediately thought everything looked thrown in as if someone else had this extractor fan before me. The chimney is damaged bent steelwork. Kitchen being fitted next week cannot get a replacement until the old one is sent back? Ordered a hob that looks okay. Was going to order a fridge freezer that now looks very doubtful.”

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Posted 3 years ago

“My second power washer arrived wen stated Sorted everything actually the woman I spoke with was fantastic. My son will be putting all together for me on Sunday. Can’t wait to have a go with it. Many thanks”

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Posted 3 years ago

“Easy to use site. We have not required any assistance. Received oven as agreed”

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Posted 3 years ago

“Great service, good communications and purchase arrived a day earlier than the company stated it would, package was in good order and product was as advertised - cant ask for anymore than that.”

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Posted 3 years ago

“Great price, service and delivery, no issues.”

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Posted 3 years ago

“Where to start... this company has disgusting customer service. I spent near on £2000.00 with them for appliances for our 1st home too firstly be let down on the DAY off delivery via email stating the appliances would not be delivered to then get hung up on 4 times!. We have a new born baby and we couldn't move into our home for another 4 days because we couldn't get our appliances!! Then we "tried" to put together the sham off a BBQ for it to be defective. The lid doesn't close, the door falls off, the wheels fall off. I wouldn't risk lighting the thing just incase! I contact them to be told its fine it could be collect and a replacement or refund would issued. I got a confirmation email regarding this which was great and they just asked for photos which i obviously supplied. It stated on the email that someone would contact me within 24 hours to discuss collection, this didn't happen and i had to chase. I received an email back stating they would refund me £15 or a £25 voucher if i wished to keep the defective BBQ hahah! what good is that to me!. Long story cut short the service is shocking so are appliances. I now need to purchase a massive box to try and fit this heap into or waste another 2 hours breaking it down! Dont waste your time people.”

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Posted 3 years ago

“Excellent service and fast delivery on time!”

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Posted 3 years ago

“On time, on the day anticipated.”

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Posted 3 years ago

“Called in advance to give the ETA. Very friendly, helpful, experienced and efficient. Would recommend and will use again. Same experience as the first time I had used this company.”

Appliances Direct 5 star review on 21st May 2022

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Posted 3 years ago

“Very happy with the price and delivery.”

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Posted 3 years ago

“Good product, fairly priced - overall good experience. Only comment would be that the delivery drivers didn't call ahead 30 minutes before their arrival (as I was informed they would do) so I nearly missed them, but luckily I was only 10 minutes from home at the time.”

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Posted 3 years ago

“Just what I needed, arrived on time, Extremely pleased with it.”

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Posted 3 years ago

“the 2 delivery men were friendly and helpful”

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Posted 3 years ago

“You say in product description it comes with 4x20m cables when in fact it is 4x15m cables more then disappointing as I needed 20m cables? As to rest of quality not sure yet as yet to connect it up.”

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Posted 3 years ago

“Text received saying to arrrive Wednesday.. arrived Thursday in 2 separate parcels in 2 separate dhl delivery’s . Bbq very poor quality for the money . Finish shocking !”

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Posted 3 years ago

“Ordered tv and wall mount on Monday paid for next day delivery I received the wall mount on Wednesday. It’s now Friday and still no tv.”

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Posted 3 years ago

“Excellent service, delivery men very polite and helpful, cooker is great, highly recommend”

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Posted 3 years ago

“Good price, delivered when quoted.”

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Posted 3 years ago

“Ordered a microwave ,next day delivery at £9.99 which was fine I was happy to pay that as the product I bought was cheaper than anywhere else I could find. However, the courier would not leave it unless I was there to sign for it, nor would they re-direct it leave it with a neighbour or any other option normally available. Why was this the directive of the the company? The only way I could receive my delivery was to wait two days until the weekend when I was not working and pay a further £4.99. I was not happy and write an email to Appliances Direct to say they needed to make it clear on their website if that was the case, or change there courier DPD as they were ripping of their customers. I was just having a rant really and did not expect any reply or action. Appliances Direct refund the the £9.99 I had paid to them, I did not expect or request this. I think this was excellent customer service and will definitely be buying from them again, they upheld there end it was the delivery company I had the issues really. Product would had arrived on time, in good condition and at an excellent price. All in all would recommend this company.”

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Posted 3 years ago

“Used this company several times over the years. Great pricing. Never disappoint, reliable & friendly delivery. Highly recommend!”

Appliances Direct 5 star review on 7th May 2022

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,166 reviews