Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was good value for money Delivery was quick A problem caused by courier was resolved quickly and efficiently”

Helpful Report

Posted 3 years ago

“The oven was delivered during the allotted time slot and fitted efficiently with no fuss. The guys who delivered and fitted it were polite and professional.”

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Posted 3 years ago

“I ordered a fridge. It was out of stock in my local Currys. But not only was it available with Appliances direct, I was able to choose my delivery date. The delivery was the most perfect experience. I was given a two hour time slot. On the day I was able to track the delivey and was informed that I was number 12 on their list and they were currently on their 8th delivery. The men then telephoned to tell me they would be with me in 15 minutes. My fridge was very well protected with thick polystyren. It arrived perfect and looks lovely in my new kitchen. I highly recommend Appliances direct and would definitely use them again.”

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Posted 3 years ago

“Ordered online the Hob was delivered the next day, had it fitted on Friday & we are very pleased with it.”

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Posted 3 years ago

“Delighted with the customer care service of Appliance Direct, it was so easy talking to their team on the phone getting queries answered a highly supportive approach”

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Posted 3 years ago

“Very quick delivery.friendly phone staff.”

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Posted 3 years ago

“Great company, fast delivery, plenty of updates on delivery etc, great prices, customer service was very helpful”

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Posted 3 years ago

“Great Alround Experience....couldn't fault anything from purchasing to delivery....Absolutely Brilliant...Thanks Appliances Direct...👍”

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Posted 3 years ago

“Quality filters so happy to pay the premium price. Service was as quick as always and delivered exactly as expected.”

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Posted 3 years ago

“I bought a portable air conditioner from Appliances Direct, it appeared to get damaged in shipping; the unit was missing a wheel. Appliances Direct were quick to answer and provide me with support to replace the damaged piece and make it right. I paid extra fir Saturday delivery however and for one reason or another this was not communicated with the courier and I had notifications that it would be delivered on a Thursday?”

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Posted 3 years ago

“Quality products, fast delivery”

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Posted 3 years ago

“Prices are very good..I also got next day delivery with hassle free installation. I would have no hesitation in recommending you to my friends & family. Regards Brian Allison”

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Posted 3 years ago

“I clicked and they got delivered, on time, no fuss and with text communication. What's not to like?”

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Posted 3 years ago

“Ordered a gas hob and a chimney hood. Very promptly despatched and efficient delivery. Very pleasant delivery man.”

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Posted 3 years ago

“Ordered a fridge freezer. Offered to deliver it earlier which was helpful. The delivery men were polite.”

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Posted 3 years ago

“Service was awful. I had paid an extra £99 To have it the next day. I ordered on Friday and it was finally delivered today.”

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Posted 3 years ago

“Awful service”

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Posted 3 years ago

“excellemt efficient service from start to finish.”

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Posted 3 years ago

“Excellent Service. I was able to track order and received text notification. Ordered one day and it arrived the next day as promised. Haven't yet installed the extractor fan hood or checked it's working. Don't anticipate any problem. Would highly recommend the company.”

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Posted 3 years ago

“Kept me informed by text and email, good to deal with them.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews