Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price and service. Delivered as promised!”

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Posted 3 years ago

“I'm very happy with the product. Top class quality product. I recommend this to everyone.”

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Posted 3 years ago

“Great communication, quick delivery and product was as expected. Everything you need from an online retailer.”

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Posted 3 years ago

“The Appliances Direct made me happy by selling and delivering to my house the dehumidifier. It was grade A returned item,-so i had concerns… However it was looking brand new and works well so far,- so i think i ve got a bargain! The packaging was sufficient, manual in English - included. The box has to be re-delivered because the courier missed us first time,- but it was very easy to reschedule delivery for next day. So overall - happy customer. Thank you”

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Posted 3 years ago

“Brilliant service tv is great love it”

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Posted 3 years ago

“There was a small hitch with delivery / communication, however, this was sorted quickly without any need for further phone calls, plus email confirmation was also received. In addition, the delivery date requested by me was booked without question. The guys that delivered were polite, friendly and professional. I am a customer performance manager and value great service”

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Posted 3 years ago

“Ordered a cooker hood and asked for it to be fitted. When the fitters arrived they explained to me that they could not fit it due to the layout of my old cooker hood and I would need to contact a kitchen fitter company. They took the hood back and I received a full refund within two days. Although I was disappointed the customer service was excellent and I would have no hesitation in buying again from Appliance Direct.”

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Posted 3 years ago

“All received in good working order - quick delivery - very helpful after sales service!”

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Posted 3 years ago

“Extremely pleased with the service, delivery and price. Table top dishwasher is easy to use and quiet, a great replacement for my 10 year old machine which had been 'condemned' as unable to be repaired. Hope this one lasts as long! Thank you.”

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Posted 3 years ago

“Easy website, kept up to date with emails and texts, on time for arrival, helpful and friendly delivery. Great product.”

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Posted 3 years ago

“Delivery was on time, delivery men were extremely helpful very pleasant and helpful. Well packed fire, when we opened the box we were so pleased it is gorgeous, looks fantastic works perfect.”

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Posted 3 years ago

“Ordered my product and the next day it was delivered. Happy with the product and the price paid.”

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Posted 3 years ago

“The product was reasonably priced and appears to be of good quality.was delivered on time.”

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Posted 3 years ago

“Delivered promptly, in great condition, exactly what I ordered, thank you.”

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Posted 3 years ago

“Online ordering was easy and delivery arrived much sooner than expected. Cannot comment on Customer Service or returns/refunds as not used these services so far.”

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Posted 3 years ago

“Very good communication and professional service. Faulty item was promptly replaced, so all very good :)”

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Posted 3 years ago

“I bought a cooker for my brother as he is autistic and special needs. I arranged delivery and collection of the old cooker. I also arrange 5years insurance. The following day my brother was contacted and ask if he wanted to take out a better insurance . It was a scam and they somehow got the purchase information. Try to contact appliance Direct and it's a premium phone number that cost a fortune. Had to contact the my brother banks and cancel his debit card . Purchase details not secure.....”

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Posted 3 years ago

“Product was available quickly and price competitive. Unfortunately arrived damaged (only found after unwrapped ie after delivery team had left) but they answered phone quickly when I contacted them. They did try to persuade me to accept the product and have a discount but as I was unsure if the damage was only superficial, they finally agreed to replace. Was very happy that the replacement was delivered the following day, less happy that they only collected the damaged one 4 days later, a bit inconvenient to have an extra tumble drier in middle of the room.”

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Posted 3 years ago

“Difficult to order on line, Rang and spoke to a representative who completed tghe order which arrived safely 3 days later”

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Posted 3 years ago

“Amazing customer service, product stopped working less than a year, I got new same day and fast delivery.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,528 reviews