Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A text received on Sunday 16/7/23 stated thst the appliance would be delivered the following morning and that the driver would contact me 30 minutes before delivery. No such contact was made by the driver, and when he delivered it, I was taking a shower which I would not have done if I had had the 30 minutes of advance notice of delivery. The appliance had to be left outside the house as it was too heavy for the driver to get it inside and my 64 year old wife couldn't help. I am 74 years old and I had to wait for my son to help me manoeuvre it inside. At my age, this was not easy. It would have been helpful if the advance contact had been carried out as per the text message. It would also have been helpful if the delivery had been made by a 2 man team. The packaging has not yet been removed from the appliance as I am waiting for the kitchen fitter to give his availabilty to install it, so at this stage it is impossible to tell if the appliance is undamaged. I reserve the right to report on the condition of the appliance at a later date. Overall, I am extremely disappointed by the lack of communication by Appliances Direct delivery agent and would think twice before ordering another major appliance from this business.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery (on a Saturday) Delivery arranged by the Company with DHL. - On Saturday DPD failed to turn up but recorded it as a missed delivery - a lie ! -DPD texted saying they would deliver on Sunday. On Sunday they then texted saying due to unforeseen events the delivery was delayed until Monday -Now Monday and still waiting - but received a text form the Company saying that due to 2 failed attempts did I want to cancel? No - just a reliable courier please”

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Posted 3 years ago

“Ordered on the Thursday afternoon and delivered before 10am the next day. Kept up to date with driver progress using both the app and a couple of phone calls when they were nearer the house. Paid for the swap out and collection due to time pressures - very quick and easy for two guys who were eager to crack on. Would definitely recommend and use again.”

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Posted 3 years ago

“Good price, tracking notification great, delivery guys notified before arrival and on time. Only did deliver and unbox/removal. Can't comment on installation as I had my own plumber do that.”

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Posted 3 years ago

“What a fraud of a company Ordered the AEG 9000 which on their website said I could connect to Wi-Fi and is shown with a nice black finish on the top After taking a day off from work to be home for the delivery I realised What had turned up was a different model which didn’t connect to Wi-Fi or have a heating function and with a gray trim on top After explaining to the company that it’s false advertisement to sell a product which doesn’t look like or have the features that is stated in the listing. I was offered a discount of £30 This isn’t fair compensation for sending an item that doesn’t have the main features that I wanted (Wi-Fi and Heating) After going back and forth several times explaining the matter multiple times they said they could swap the product for the correct one. They would collect the wrong one and drop of the correct one Whoever said this lied. They then said they would have to collect the aircon unit and check that it’s not damaged before sending one off That’s fine. I then had to take another day off work for the aircon unit to be collected When they received and accepted the aircon was not damaged. I went through several conversations to make sure the product they were sending as a replacement had all the features that the website says Mainly Heating Wi-Fi connectivity They confirmed it would be correct The difference in the product was £79.03 I said i feel like this should be covered by the company as the fault was there’s and I have now had to take 2 days off work for their mess up And would now have to take another day off work. They offered £25, £5 less their original discount they offered. I was then offered £20, £10 less than their original discount. Eventually about a month after my purchase they agreed to cover the cost as it was all their fault. Today the replacement turns up No Wi-Fi No heating Grey trim on the top not like the one shown on the website Terrible company They need to resolves this. I ordered this on the 12/06/23 and I do not have the product I ordered. I’m now 3 days out of work - soon to be a 4th for them to collect the wrong item again 4 days off work And without the product that I paid for Order 45872868 46011606”

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Posted 3 years ago

“Best customer service ever”

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Posted 3 years ago

“Excellent product and delivery.”

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Posted 3 years ago

“Bought a reconditioned oil filled radiator for half the price of a new one. I was pleasantly surprised when it arrived the advert said there may be signs of scuffs dents and scratches and there is nothing wrong with it at all. Fully working excellent service and delivery”

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Posted 3 years ago

“VERY FAST DELIVERY , GOOD PRICE . WILL USE AGAIN”

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Posted 3 years ago

“Delivered on time.”

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Posted 3 years ago

“Great price, excellent communication, really quick delivery, will use again.”

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Posted 3 years ago

“Response was quickReplacements arrived prompt. But unfortunately if they had been in the box in the first place no need for replacement, but as it came for abroad hence no complaint.”

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Posted 3 years ago

“Ordered Thurs pm - arrived Friday pm! Great service and delighted with kitchen extractor fan! Would use Appliance Direct again!”

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Posted 3 years ago

“Product well priced, delivered in a timely manner and good condition, can't fault”

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Posted 3 years ago

“Very prompt delivery. Kept up to date on my order. Item very well packaged. Competitively priced.”

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Posted 3 years ago

“I ordered online and was kept updated on my purchase, was delivered in the specified timeframe. When on arrival there was a hole in the package which had caused a dent/ scratch on the case. When I contacted customer service they kindly offered me a discount on my purchase. Excellent service”

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Posted 3 years ago

“Excellent system. Initially I made an order with next day delivery. After this I cancelled it and made another order with normal delivery. Everything done right way no complexity.”

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Posted 3 years ago

“Next day delivery of the in-stock item, a kitchen extractor for over the hob. Sadly the courier seemed unable to understand the "this way up" sign on the box, so the power lead had been bouncing on the metal grease filter and squashed it a bit. Not worth complaining as all the couriers do that these days, and at least they rang the bell rather than leaving it outside in the rain.”

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Posted 3 years ago

“Purchase and delivery was excellent. Not sure about the hob yet as that won't fit until mid/end of month when the units arrive”

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Posted 3 years ago

“Good quality combi-microwave, quick delivery, competitive price.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,528 reviews