Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,164 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the delivery of my fridge failed, their customer service responded quicky once I contact them about my case, and fully refund within 3 days! That was amazing! Wish the delivery can be improved next time!”

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Posted 2 years ago

“The communication was good apart from when I ordered my item I wasn’t told it was out of stock, I was told a delivery day 2nd December, then to be told 5th December, the to be told 13th December but the item turn up on 10th December. Just wish I was told it would be longer when I ordered on the 18th November as they were out of stock. Really pleased with item know it is here.”

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Posted 2 years ago

“The courier was rude and arrogant. Continually pressing the door bell with no patience.”

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Posted 2 years ago

“Excellent product and service. Delivered the next day as stated. Would definitely recommend.”

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Posted 2 years ago

“Got appliance on time. But cannot understand why it was delivered NEXT DOOR as we were in our property to accept delivery. We have many good neighbours.”

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Posted 2 years ago

“Delivery was supposed to be next day ( extra cost ) but in the event although the product was less than 20 miles away next day, DPD did not deliver for a further 24 hours.”

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Posted 2 years ago

“Fast delivery great product”

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Posted 2 years ago

“I placed an order and paid £9.99 for next day delivery. it's been 5 days and I still haven't received my item”

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Posted 2 years ago

“I have paid for next day delivery but have had a message saying something is up in the warehouse and not heard anything since.”

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Posted 2 years ago

“Simple online purchase procedure. Item as described and excellent value for money. Prompt delivery, received 2 days after purchase. Will definitely look to use Appliances Direct in the future.”

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Posted 2 years ago

“Good product at right price , delivery on day / time as expected . Delivery driver very polite and helpful .”

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Posted 2 years ago

““Hi 5 stars for customer services, friendly efficient communication.. good prices, delivery, returns and refunds 100% great Good seller 100% positive. Nothing to complain. 5 stars👌”

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Posted 2 years ago

“delivery took far to long so have not had time to evaluate the product yet”

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Posted 2 years ago

“Prompt, delivery as promised by helpful staff”

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Posted 2 years ago

“1st time we had used them, they did everything they said they would Totally fantastic”

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Posted 2 years ago

“Hello, I give 5 stars for your services,because they have good prices, delivery, efficient communication, returns and refunds 100% great. Good seller 100% positive. Nothing to complain. 5 stars👌”

Appliances Direct 5 star review on 6th December 2022

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Posted 2 years ago

“Perhaps I was cherry picked for a review, but I did have a good experience and often the people who have good experiences are less likely to have something to say about it. On a day where I was expecting five important deliveries, this one made it through unscathed and arrived next day, (as paid for) (other items didn’t). Best price I could find for the vacuum cleaner: £70 less than RRP.”

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Posted 2 years ago

“AD gave the wrong number to DPD for delivery notifications. I paid extra for next day delivery, 4 days later and the item is still at DPD delivery centre despite promises of delivery Saturday which after waiting all day said sorry it will now be Sunday. Another day off work taken to wait all day Sunday, DPD App said delivery between 2:45 and 3:45 by 5pm it said running late, 12 noon on Monday it says it’s back at DPD depot and no delivery attempted so far. Again says out for delivery today so a 4th day off work waiting. Not good.”

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Posted 2 years ago

“Quick delivery good service.”

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Posted 2 years ago

“Arrived on the correct day even though I was at first informed there would be a day’s delay”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,164 reviews