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Appliances Direct Reviews

4.2 Rating 6,164 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 6,164 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025
Anonymous
Appliances Direct 3 star review on 30th April 2025
Rob Bruce
Appliances Direct 1 star review on 20th April 2025
Anonymous
Appliances Direct 4 star review on 10th January 2025
Penny Comley-Ross
Appliances Direct 1 star review on 11th December 2024
Ghoerghe Crisu
Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
46
Anonymous
Anonymous  // 01/01/2019
Our item arrived earlier than originally stated via DOD, which was a bonus
Helpful Report
Posted 2 years ago
very satisfied with the service.
Helpful Report
Posted 2 years ago
Dpd damaged my first one before delivery and appliance direct sent a replacement to arrive on the Saturday...which was new years eve without quibble..and without even getting the damaged one back from DPD... Luckily they managed to deliver this one without fuss and its a cracking little dehumidifier.
Helpful Report
Posted 2 years ago
Very impressed with the Meadowdry Arete One. The laundry mode is a god send no more running windows, highly recommended.
Helpful Report
Posted 2 years ago
This is a genuine review. I was totally satisfied with communications from Appliances Direct, and their service.
Helpful Report
Posted 2 years ago
The only company who was able to offer a next day service, same price as the market but the service was great. Delivery team were excellent, communication was spot on.
Helpful Report
Posted 2 years ago
No Complaints about purchase or delivery ‘next day’ ordered at 13:00 ish. I ordered the wall mounted self fit air con de humidifier air source heater thingy. It works well and was easy to fit. ‘You need two 180mm holes and one 25mm hole so decent SDS and core drill or brick saws will be needed.
Helpful Report
Posted 2 years ago
Had to order our dehumidifier through appliances direct due to demand they were out of stock.Kept me informed on many occasions when I could expect delivery.Very pleased with product,it was worth the wait.
Helpful Report
Posted 2 years ago
We had a problem with a product and it was dealt with speedily and courteously to our satisfaction.
Helpful Report
Posted 2 years ago
Excellent product. Easy buying process. Received next day as promised. Couldn’t go any better
Helpful Report
Posted 2 years ago
Ordered Delongi oil radiator, unfortunately first one arrived damaged, but after ringing appliances Direct they arranged collection and re delivery of replacement within a day . All before Christmas. Fantastic Service 👏
Helpful Report
Posted 2 years ago
Have a replacement within 1 days by a different courier. After waiting for DPDto deliver who were full of excuses. I am now very happy.
Helpful Report
Posted 2 years ago
Argo dehumidifier arrived on time , it removed 4.8 litres of water over one & half days. Very pleased , a good product at a good price. M.J.Kite.
Helpful Report
Posted 2 years ago
Superb service. Arrived on time. I paid for room delivery which was well worth it. All packaging was taken away. Very happy.
Helpful Report
Posted 2 years ago
Very good service,apart from delivery from dpd and paying next day delivery but supplier said they would refund me as dpd didn't deliver next day,rang customer service was very long winded and hard to understand person i was speaking too,but i great appliance with no problems,i would recommend
Helpful Report
Posted 2 years ago
I had a warranty claim for a product delivered two years ago. Was resolved very quickly and very fairly. I can only recommend based on my personal experience.
Helpful Report
Posted 2 years ago
Delivery within 23 hrs of ordering on a Sunday was brilliant. Its only F rated, which isn't great but the size of it is perfect
Helpful Report
Posted 2 years ago
The delivery went missing after it arrived with the courier but Appliances Direct sorted it very quickly and sent me a replacement which arrived the next day.
Helpful Report
Posted 2 years ago
Very pleased with the service. My original item was lost (by courier) but when I chased the item, appliance direct immediately sent out a replacement. Very happy.
Helpful Report
Posted 2 years ago
The goods did not arrive as promised and it was not possible to get anything other than a total refund.
Helpful Report
Posted 2 years ago
Appliances Direct is rated 4.2 based on 6,164 reviews