Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My appliance was faulty after of two weeks of use, got at replacement in 2 days. Customer service was really great. Would definitely recommend”

Helpful Report

Posted 2 years ago

“Dehumifier great price and delivered ahead of schedule”

Helpful Report

Posted 2 years ago

“They sorted out a delivery problem speedily and were very professional throughout I am very pleased with my purchase”

Helpful Report

Posted 2 years ago

“Wrong description of the item on the website, functionality completley miss-represented, didnt have a replacement that would provide the functionality advertised at all, and wouldnt offer a refund - only a voucher! Avoid - they are a nightmare!”

Helpful Report

Posted 2 years ago

“Appliances Direct were great. However the washing machine when unwrapped the plug had the earth pin broken, I had to cut the broken plug off and replace it, I thought it was supposed to be a two man delivery team it was only one, The delivery van did not have a tail lift and the driver was dropping the appliances onto a sack trolley. The back of the washing machine also had a dent in the backplate which I removed and straightened out.”

Helpful Report

Posted 2 years ago

“Your service was excellent,we got exactly the right microwave.We were notified of the time by e-mail. We would definitely use Appliances Direct again.Also the price +delivery charge was such a good price.Next day delivery was wonderful,and would recommend this microwave.We made chips &fish for tea.!Mr Brooks”

Helpful Report

Posted 2 years ago

“good price, excellent delivery within 1 day”

Helpful Report

Posted 2 years ago

“Item is fine. Delivery not great”

Helpful Report

Posted 2 years ago

“When the item broke down customer service was right on it, organised collection, inspection and eventual replacement. Fast as anything. Much appreciated.”

Helpful Report

Posted 2 years ago

“Bought a dehumidifier. Best price I could find and delivered quickly.”

Helpful Report

Posted 2 years ago

“Very helpful and professional:)”

Helpful Report

Posted 2 years ago

“Really pleased with the service from Appliances Direct. I've used them many times. This time I ordered a dehumidifier on a Sunday afternoon & it was delivered next day at noon by DPD. This on just standard delivery, not next day! Price of the unit was really good too. No complaints here!”

Helpful Report

Posted 2 years ago

“Great experience- efficient order processing and delivery; great communication and after sales support”

Helpful Report

Posted 2 years ago

“YES 10 OUT OF 10”

Helpful Report

Posted 2 years ago

“Ordered our dehumidifier on a Sunday afternoon & amazingly it was delivered lunchtime Monday (the next day!!). All this with just standard delivery charged. This is not the first time we have used Appliances Direct. We also bought hobs & ovens from them fairly recently. Each time their service has been excellent. Add to this the very competitive price of our dehumidifier & I've got to say they can't be bettered. PS. I'm not making this up! They really are that good.”

Helpful Report

Posted 2 years ago

“Easy website to use. Great communication, delivery faultless. So far washer working well. No complaints.”

Helpful Report

Posted 2 years ago

“Very friendly and supportive team. My appliance was faulty and they replace in 2 weeks. Amazing service!”

Helpful Report

Posted 2 years ago

“Excellent product fast delivery would buy from these agsin”

Helpful Report

Posted 2 years ago

“Absolutely Appalling Customer Service I received a product that was faulty and needed new parts. After chasing Appliances Direct for almost 3 months and getting nowhere I had to speak with the manufacture directly and organise myself. Which I managed to do in two calls. One to the manufacture and one of the manufacture calling me. No compensation was offered from Appliances Direct for the time or money spent which on calls which was over £30, and I received nothing but apathy from the Appliances Direct support team, who for some reason could not pick up a phone to the supplier or follow up an email efficiently. Very very poor to say the least.”

Helpful Report

Posted 2 years ago

“The only negative review that I will give is that the delivery company ( DPD ) delivered it upside down. As there is a refrigeration compressor inside the dehumidifier this could have seriously damaged the working parts. Everything else was perfect.”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews