Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering process, quick delivery”

Helpful Report

Posted 2 years ago

“Next day delivery as specified Customer services were super efficient 100% use them again Great product & price”

Helpful Report

Posted 2 years ago

“I ordered a washing machine and dishwasher and got a very good price for them. The company called me to explain the delivery procedure and sent me text and e-mails confirming this information. The goods were delivered exactly when they said they would be. A great service all round.”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“I had a fault item and I have been treated not like a customer but like a friend. Replies were given quickly and they fixed my problem without delays. I am very pleased and grateful with this company.”

Helpful Report

Posted 2 years ago

“I have bought three things over the last four weeks from them All were delivered within the stated time slot All the products came in perfect condition The prices of each product was originally why I purchased from them but now I will get their price first because the whole service has proved to be very good.”

Helpful Report

Posted 2 years ago

“Problem with first purchase but spoke to customer services, straight through, sorted following day at no inconvenience to myself. Superb. Recommended and would purchase from them again.”

Helpful Report

Posted 2 years ago

“The appliance that I ordered was obviously not in stock at the time of ordering. You still took the order without showing this. Very dishonest behaviour. The appliance arrived nearly one month later.”

Helpful Report

Posted 2 years ago

“Purchased a washing machine but the spin was so noisy I had to turn it off and call an engineer who said it needed a new drum as counter weight had broken aways I called to have a new machine delivered the next day but deliveryman said he could not take away the broken machine which has now been sitting in the middle of the kitchen for 5 days they are due to collect it this eve”

Helpful Report

Posted 2 years ago

“Purchased Dehumidifier at a competitive price (£££ cheaper than Currys) and delivered next day in a timed slot which was worth paying for. Never heard of this company before but would highly recommend.”

Helpful Report

Posted 2 years ago

“Brilliant service. Paid a little extra for next day delivery and was given a one hour window. Makes a nice change from waiting in all day for a delivery! A named driver….Fred who was really pleasant. Thank u Appliance Direct. I would definitely recommend.”

Helpful Report

Posted 2 years ago

“Customer services were very good at solving my problem. The delivery was quick and efficient and my appliance was uplifted the day after the new appliance arrived”

Helpful Report

Posted 2 years ago

“Two delivery men arrived in the time window notified. They unpacked my new appliance, removed my old appliance, installed my new appliance and removed the old appliance and packaging within half an hour. Very impressed.”

Helpful Report

Posted 2 years ago

“Fast efficient friendly service What more can you ask”

Helpful Report

Posted 2 years ago

“Good communication, delivery as scheduled”

Helpful Report

Posted 2 years ago

“Brilliant service, great price, bang tidy”

Helpful Report

Posted 2 years ago

“Ordering was nice and straightforward. Delivery was scheduled and item received as notified and expected. Item was good value and met expectations.”

Helpful Report

Posted 2 years ago

“Reasonable price great quality and delivered sooner than expected”

Helpful Report

Posted 2 years ago

“Thanks paid for next day”

Helpful Report

Posted 2 years ago

“Good price dehumidifier works great .I ordered it at 6pm Friday and got it at 9am Saturday . Very happy😀”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,528 reviews