Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,163 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,163 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy quick dispatch and delivery can’t fault communication”

Helpful Report

Posted 2 years ago

“I messaged a question on the website before purchasing this item and Tom got back almost immediately with a helpful answer.. speedy delivery and excellent customer service 👍🏻 DPD were an excellent choice 👌🏼 Thanks Tyler the delivery guy”

Helpful Report

Posted 2 years ago

“Very good products, price and service.”

Helpful Report

Posted 2 years ago

“Received my sink Tuesday night broken gave them a call on the Wednesday and told the girl the problem took 10 minutes and sorted it out and had another sink by the Friday which I was happy with”

Helpful Report

Posted 2 years ago

“The two delivery people were quite the rudest I and the furniture movers have ever encountered. They refused to deliver the appliances into the property and we had to move them ourselves.”

Helpful Report

Posted 2 years ago

“I am very satisfied with the product and delivery. Everything on time and quality product. Thank you and good luck.”

Helpful Report

Posted 2 years ago

“My main gripe is I selected a date for delivery which was completely ignored and product delivered week early. What’s the point of having date selection. Product arrived, works well.”

Helpful Report

Posted 2 years ago

“Prompt delivery and efficient fitting of integrated fridge/freezer and recycling of old fridge/freezer.”

Helpful Report

Posted 2 years ago

“Tyronne handled the delivery and installation of our new washing machine. He was friendly and polite - a credit to Appliances Direct. It was not easy for him to do on his own (we thought there would be a 2 man team) and he arrived towards the end of the day. He still had more deliveries to make, so was working a long day but still remained positive and professional. He took away the new machine packaging. Good service.”

Helpful Report

Posted 2 years ago

“nothing good to say about this company from customer care to delivery what a let down, promised for delivery and turned up damaged when received 10 days later,”

Helpful Report

Posted 2 years ago

“Brilliant ordered on evening arrived next day.”

Helpful Report

Posted 2 years ago

“The product was just as described and delivered very promptly. An issue was dealt with in a very efficient manner from beginning to end. Very pleased with the purchase.”

Helpful Report

Posted 2 years ago

“Excellent service!! In less than a week I had problem solved , replacement and refund sorted. Well done . Very pleased customer 🙂”

Helpful Report

Posted 2 years ago

“always competitively priced, good communication and delivery”

Helpful Report

Posted 2 years ago

“Purchased a dehumidifier from appliance direct a few weeks ago and a microwave last week. Both very competitively priced, even after paying the delivery fee. More importantly both products were in stock and delivered quickly on chosen day. Communication very good along with service. Would recommend and use again.”

Helpful Report

Posted 2 years ago

“Excellent price and service. Delivered as promised!”

Helpful Report

Posted 2 years ago

“I'm very happy with the product. Top class quality product. I recommend this to everyone.”

Helpful Report

Posted 2 years ago

“Great communication, quick delivery and product was as expected. Everything you need from an online retailer.”

Helpful Report

Posted 2 years ago

“The Appliances Direct made me happy by selling and delivering to my house the dehumidifier. It was grade A returned item,-so i had concerns… However it was looking brand new and works well so far,- so i think i ve got a bargain! The packaging was sufficient, manual in English - included. The box has to be re-delivered because the courier missed us first time,- but it was very easy to reschedule delivery for next day. So overall - happy customer. Thank you”

Helpful Report

Posted 2 years ago

“Brilliant service tv is great love it”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,163 reviews