Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,323 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb understanding and service, complete satisfaction, thank you.”

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Posted 2 years ago

“The whole process was great until your delivery company let us down.”

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Posted 2 years ago

“Purchased a hob, price was competitive & took 11 days to deliver. Hob works fine so no comments on returns & refunds. Bought from this company on numerous occasions with no problems. Will definately purchase from them again when needs be.”

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Posted 2 years ago

“Great delivery, really nice guys very fast and professionally.”

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Posted 2 years ago

“There was a problem with the item I had ordered but this was resolved in a very timely and efficient manner, couldn’t have asked for better customer service”

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Posted 2 years ago

“Placed my order and paid for next day delivery. When this this did not materialise, due to the ineptitude of DPD, customer service was quick to provide a replacement and refund the delivery charge. Goods were well packaged and arrive safely the following day.”

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Posted 2 years ago

“Ordered the ideal washing machine for my Grandson Good name and price delivered in a couple of days fitted and old one taken away, Good service would use again. Cheers”

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Posted 2 years ago

“Delivery was fantastic no faults 100%, Delonghi heater was damaged dents its what i was expecting not class A goods, slight damage , but not working correctly cannot adjust the temperature wish they would test items before dispatching for working correctly as it is constantly on at 28 degrees centigrade . disappointed not going to rave about appliances direct .”

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Posted 2 years ago

“Appliances delivered have really let me and their poor driver down today. They sent one person on a five hour journey each way to deliver, and install two large appliances, and remove the old ones, when he arrived he said there was no way he could lift the appliances. Not sure what I paid for when I paid for delivery and installation.”

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Posted 2 years ago

“Swift notification of refund following notification of faulty goods.”

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Posted 2 years ago

“Good for me , Helpful in supplying faulty part for me, NEXT DAY delivery”

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Posted 2 years ago

“Great customer services , pleased with buying experience and products purchased from this site”

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Posted 2 years ago

“Excellent service and efficient delivery”

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Posted 2 years ago

“Kitchen sink looks great, good customer service when we had an issue re delivery - rectified straight away, would use this company again.”

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Posted 2 years ago

“Really good service, delivery on time. Would use again”

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Posted 2 years ago

“Do not pay the extra money for next day delivery, it doesnt happen. Ordered on a Tuesday, got it Thursday the following week. They also dont tell you that theres a £25 standard delivery charge until after its been purchased (used paypal pay in 3) the next day drlivery is £35. Good luck trying to contact customer services.”

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Posted 2 years ago

“Good choice at good prices, fast delivery & excellent communication about order progress”

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Posted 2 years ago

“Excellent customer service, fast delivery”

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Posted 2 years ago

“Excellent service !”

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Posted 2 years ago

“Purchased the Boss dual grill BBQ, Order and delivery was seamless - we received excellent communication regarding the delivery. We did have an issue with a part being damaged but they rectified the issue right away. Would use again!”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,323 reviews