Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,162 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service. Ordered 10l dehumidifier Friday 4pm, delivered Saturday, following day by 2pm, fully functioning. Minimum of fuss when ordering unit.”

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Posted 2 years ago

“Very efficient service and delivery. Item ordered was good value for money.”

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Posted 2 years ago

“Good value illuminated mirror delivered promptly.”

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Posted 2 years ago

“Customer service was good, price good (negotiable) Had a faulty microwave delivered, they collected and exchanges no quibble very quickly”

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Posted 2 years ago

“Package was left behind a car on my drive while raining. Cardboard was wet through. Delivery message stated accepted by myself. This was not the case as I went out after waiting half an hour past expected arrival time. Totally unacceptable!”

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Posted 2 years ago

“Chosen product arrived day after ordering which exceeded my expectation. Product as expected.”

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Posted 2 years ago

“Efficient, helpful customer service. Will definitely use Appliances Direct again.”

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Posted 2 years ago

“Ordered DeLonghi Pinguino EX120 air conditioner on Saturday, delivered on Monday - couldn't have asked for any more! Only slight downside, the box it was delivered in was taped shut at the bottom, and when lifted out of van the bottom fell out. Meant the delivery had to be made with box upside down. As far as can tell the aircon works OK but difficult to tell at this time of year.”

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Posted 2 years ago

“Good customer service, resolved a problem quickly.. Happy with product and delivery. 👍”

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Posted 2 years ago

“Good product, good price, but the collection experience was rubbish. On ordering I was told it would be available on 15th, I didn't get an email on 15th so I chased up and was told it would actually be ready on 16th. By the 17th I still hadn't had an email so I contacted customer services who apologised for inconvenience and said it wouldn't be available until 20th. Then half an hour later I received an email saying ready to collect now. Seems a bit disorganised”

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Posted 2 years ago

“Dehumidifier stopped working. Replaced promptly when notified”

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Posted 2 years ago

“ordered on next day delivery - quick update via phone to double check and kept up to date with delivery time window the next day - simple and easy”

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Posted 2 years ago

“It was late but they explained why and gave me a voucher”

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Posted 2 years ago

“Just as expected. Delivered as required.”

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Posted 2 years ago

“after purchasing a dehumidifier for our young relative, they found it a great success and we liked the price tag, suits everyone all round. on another occasion we found customer service unbeatable, extremely helpful, the best ever and we got the result as promised of which we are extremely happy and appreciate the effort by all involved”

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Posted 2 years ago

“Excellent service from start to sorting out a faulty product. Really lovely staff and service.”

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Posted 2 years ago

“Great service and product”

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Posted 2 years ago

“Very efficient from start to finish”

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Posted 2 years ago

“Item arrived 2 days early, in good condition, I look forward to having it installed. Excellent service!”

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Posted 2 years ago

“Very happy quick dispatch and delivery can’t fault communication”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,162 reviews