Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,162 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a gas hob and a chimney hood. Very promptly despatched and efficient delivery. Very pleasant delivery man.”

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Posted 2 years ago

“Ordered a fridge freezer. Offered to deliver it earlier which was helpful. The delivery men were polite.”

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Posted 2 years ago

“Service was awful. I had paid an extra £99 To have it the next day. I ordered on Friday and it was finally delivered today.”

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Posted 2 years ago

“Awful service”

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Posted 2 years ago

“excellemt efficient service from start to finish.”

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Posted 2 years ago

“Excellent Service. I was able to track order and received text notification. Ordered one day and it arrived the next day as promised. Haven't yet installed the extractor fan hood or checked it's working. Don't anticipate any problem. Would highly recommend the company.”

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Posted 2 years ago

“Kept me informed by text and email, good to deal with them.”

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Posted 2 years ago

“After an initial delay, our issue was sorted out efficiently. It's a little inconvenient that you are not told earlier as to when the delivery will take place and that there is no flexibility as to the day it is delivered unless you pay extra. Currys allow you to choose your delivery date for a standard delivery fee...”

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Posted 2 years ago

“Excellent service. Couldn't have arrived quicker even if I had gone to collect.”

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Posted 2 years ago

“This is the second time I have used Appliances Direct. Both good. The price this time was the best I could find. Ordering and payment straightforward. My credit card not billed until delivery. They kept me informed about delivery by email and 20 minutes before the van arrived they rang to tell me they were close. Two guys brought the appliance into the house and put it where I asked them to. So that was all exactly as it should be. I would definitely use them again. Please note: they sent me an email inviting this review. When I clicked the link, reviews.io gave me a warning: “Our system has noticed this company is cherry picking who to invite to leave a review. This will be skewing the overall rating. Some Reviews may have been removed from this profile”.”

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Posted 2 years ago

“From ordering to be able to go and pick up locally myself was only a couple of days”

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Posted 2 years ago

“Returns are very prohibitive .They cost more than the product.”

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Posted 2 years ago

“Value for money! Excellent delivery men. Product is as I wanted, small dent in the front of the fridge door, but doesn't show too much.”

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Posted 2 years ago

“component failed while under warranty, replacement received within 24 hours!!! Excellent service.”

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Posted 2 years ago

“Really pleased. I returned a faulty air conditioner/heat pump still under guarantee. They didn't quibble, just picked it up and offered a replacement. Although I did have to send a video to prove it was faulty, which was fair enough. I didn't want the same unit again so it was replaced with a different one, which was cheaper and they refunded the difference. Pretty good I thought.”

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Posted 2 years ago

“Great delivery time,decent product at a fair price.”

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Posted 2 years ago

“Very helpful with change of delivery date. Courteous helpful contact with member of staff. Goods delivered , unpacked and old ones removed as requested.”

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Posted 2 years ago

“Yes a big online store, but they made me feel good, and they are very Helpful no matter what others are stating. My purchase was big as I just moved in a new house, and I've made a mistake, but with their willing help I've managed to sort it out after 3 month. I am a returning costumer, and I will always do, but not based on my recent experience, based on their helpful costumer services!”

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Posted 2 years ago

“I’ve trying again to send a polite review but unfortunately it disappeared. Up to now I’m quite impressed with my Electriq 199 chest freezer but unfortunately what I didn’t like was the customer service side of when I wanted to know what time my delivery was going to be in the morning or the afternoon from putting my order in on Monday. I didn’t get to know via email on the early Friday Morning that it was going to be later on in that afternoon’s on that day. That’s the only thing really that I have an issue with.”

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Posted 2 years ago

“Fast delivery left parcel at front door.Perfect. Thank you”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,162 reviews