Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,323 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They replaced my faulty ice making machine”

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Posted 2 years ago

“I've been attempting to cancel the delivery of unwanted goods for the past 5 days, sending multiple emails and messages. Regrettably, all of these attempts have been ignored, both by the delivery company and the vendor. I must express my dissatisfaction with this company, as they appear to disregard all forms of communication and requests. I would advise others to save their time, as responses from this company seem to consist of generic, pre-written replies. Avoid at all cost!!!”

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Posted 2 years ago

“Very rapid delivery without any issues. Definitely will use again.”

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Posted 2 years ago

“Competitive price, awful customer support. Paid for an expedited next delivery, 4 days and counting still no parcel. AppliancesDirect keeps blaming the shipping company and do not return calls after promised to do so. -”

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Posted 2 years ago

“Still waiting for my refund!! So expensive to keep phoning customer service!! Very expensive delivery charges . 3-5 working days for them to acknowledge they have it from courier which Iv had no reply too !! Then advised another 3-5 working days for a refund which again heated nothing !! More phone call to get information on my refund . Very upset”

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Posted 2 years ago

“Best firm ever. There was a fault with my order, phoned them up, they rectified it, as promised I had a replacement the very next day. I rate them 100%”

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Posted 2 years ago

“Great price Great service can't fault process from beginning to end will definitely use again”

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Posted 2 years ago

“Delivered on time expected from the email with no problems. Delivery charges took some of the shine off a good price for the Dishwasher.”

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Posted 2 years ago

“Delived on time..pleasant delivery men..bit dear but looks great...delivery price bit steep..”

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Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

“Delivered exactly on time - professional and quick installation”

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Posted 2 years ago

“I bought a re conditioned integrated fridge which was delivered promptly. I didn't expect it to look brand new and shiny, however it was in quite a state, it was so battered that actually we had to laugh. You may wonder then why I am giving 4 stars, well it's because customer services were great and solved my complaint with complete satisfaction. As the fridge is integrated, the damage is not obvious and it has not affected it's function at all, in fact it's a great little fridge”

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Posted 2 years ago

“Under no circumstances buy from this company - bought a cooker, the poor guy who delivered it was on his own and my husband, who was luckily at home, had to help him unload the van to get the cooker off. Had someone booked to install it only to find it didnt come with a plug - when I rang was told the details were in the spec - where it says installed by qualified electrician, but not that we have to buy a lead to connect it! Absolutely disgusting - will NEVER purchase anything from this company again - but they were very quick to call me after I purchased to see if I wanted insurance - dont need insurance on something I cant use! TERRIBLE COMPANY - RUBBISH”

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Posted 2 years ago

“Easy to order Quick delivery BRILLIANT ITEM... ...Totally changed my days as I absolutely hate doing dishes with a vengence. Great price drop before I ordered too.”

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Posted 2 years ago

“Web site was easy to use found what I needed and reasonably priced. Purchase was straight forward and delivered next day updates frequent. Cannot fault.”

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Posted 2 years ago

“So quick delivery”

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Posted 2 years ago

“Very pleasant and helpful. Appliance delivered on time.”

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Posted 2 years ago

“Was a great experience Bought some appliances on really reasonable prices and had faulty return issue which is sorted within 48 hours which great”

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Posted 2 years ago

“Good customer services providing easy contact and good communication. Would be happy to recomend and use in the future. Thanks”

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Posted 2 years ago

“Promptly received our electriq Compact 9000 BTU Portable Air Conditioner unit but on using it, it was soon obvious that all was not well. The noise level when the compressor ran was, to say the least, very noisy, in fact more of a 'rattle' as if something loose internally. I sent video to Appliances Direct who then arranged collection for checking. The day after collection I was informed that the unit was indeed faulty and a replacement dispatched. On switching on the replacement the lack of noise was a very welcome sign. The unit is not much noisier than a free standing fan we previously used. Wouldn't hesitate to purchase further items as pricing very competitive and service support second to non...Well done in this age of 'automation' nice to deal with a company that has humans to resolve issues quickly!”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,323 reviews