Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,162 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I had a problem with the first dehumidifier and returned it . It was dealt with really quickly. The dehumidifier is great it has cleared all the condensation really quickly and has made a difference. No more wet widow sills.”

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Posted 2 years ago

“V good reliable”

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Posted 2 years ago

“Arrived well packaged and earlier than anticipated”

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Posted 2 years ago

“Very happy with my new cooker. Looks smart and works well.”

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Posted 2 years ago

“The “refurbished” item I bought turned out to be faulty, which was a shame, but the refund and returns process was dealt with promptly and without issue.”

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Posted 2 years ago

“We purchased a Zanussi gas hob and cannot believe how efficient and quick our delivery was. It was ordered on a Thursday late afternoon and about an hour later we had a call from their customer services confirming us and thanking us for the order. Later that night I had an email saying it had been dispatched and would arrive the next day (Friday). I was kept up to date with a one hour delivery window and it arrived on time. Great company to deal with and will use again.”

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Posted 2 years ago

“Very good service. very good customer service. Thank you.”

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Posted 2 years ago

“Always pleasant staff ,personal service, great product”

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“I had to call 5 days after my order to understand why my delivery date was pushed back. Customer services arrange next day delivery which arrived via DPD even with the bad snow 9th March. Good saving on prices at other online retailers for Karcher K5 car and home kit.”

Appliances Direct 4 star review on 11th March 2023

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Posted 2 years ago

“Delivery very quick. Paid for cheapest postage but actually arrived next day. Also product was the cheapest I could find.”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“Happy with the service provided.1-1/2 days from ordering and I was using my oven. Very pleased.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“The goods came earlier”

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Posted 2 years ago

“Good customer service when I had a problem. delivered by Muppets! Replacement delivery after damage due to first delivery. Guys much better and polite!”

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Posted 2 years ago

“Goods were as advertised Delivery on time Gentlemen delivering were professional, polite and helpful. Overall a good experience”

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Posted 2 years ago

“1st time i used this company, pleased to get item delivered next day on time and at a good price”

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Posted 2 years ago

“no customer service just told its down to manufacturer”

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Posted 2 years ago

“Helpful and very quick delivery even on the standard option.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,162 reviews