Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,164 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service tv is great love it”

Helpful Report

Posted 2 years ago

“There was a small hitch with delivery / communication, however, this was sorted quickly without any need for further phone calls, plus email confirmation was also received. In addition, the delivery date requested by me was booked without question. The guys that delivered were polite, friendly and professional. I am a customer performance manager and value great service”

Helpful Report

Posted 2 years ago

“Ordered a cooker hood and asked for it to be fitted. When the fitters arrived they explained to me that they could not fit it due to the layout of my old cooker hood and I would need to contact a kitchen fitter company. They took the hood back and I received a full refund within two days. Although I was disappointed the customer service was excellent and I would have no hesitation in buying again from Appliance Direct.”

Helpful Report

Posted 2 years ago

“All received in good working order - quick delivery - very helpful after sales service!”

Helpful Report

Posted 2 years ago

“Extremely pleased with the service, delivery and price. Table top dishwasher is easy to use and quiet, a great replacement for my 10 year old machine which had been 'condemned' as unable to be repaired. Hope this one lasts as long! Thank you.”

Helpful Report

Posted 2 years ago

“Easy website, kept up to date with emails and texts, on time for arrival, helpful and friendly delivery. Great product.”

Helpful Report

Posted 2 years ago

“Delivery was on time, delivery men were extremely helpful very pleasant and helpful. Well packed fire, when we opened the box we were so pleased it is gorgeous, looks fantastic works perfect.”

Helpful Report

Posted 2 years ago

“Ordered my product and the next day it was delivered. Happy with the product and the price paid.”

Helpful Report

Posted 2 years ago

“The product was reasonably priced and appears to be of good quality.was delivered on time.”

Helpful Report

Posted 2 years ago

“Delivered promptly, in great condition, exactly what I ordered, thank you.”

Helpful Report

Posted 2 years ago

“Online ordering was easy and delivery arrived much sooner than expected. Cannot comment on Customer Service or returns/refunds as not used these services so far.”

Helpful Report

Posted 2 years ago

“Very good communication and professional service. Faulty item was promptly replaced, so all very good :)”

Helpful Report

Posted 2 years ago

“I bought a cooker for my brother as he is autistic and special needs. I arranged delivery and collection of the old cooker. I also arrange 5years insurance. The following day my brother was contacted and ask if he wanted to take out a better insurance . It was a scam and they somehow got the purchase information. Try to contact appliance Direct and it's a premium phone number that cost a fortune. Had to contact the my brother banks and cancel his debit card . Purchase details not secure.....”

Helpful Report

Posted 2 years ago

“Product was available quickly and price competitive. Unfortunately arrived damaged (only found after unwrapped ie after delivery team had left) but they answered phone quickly when I contacted them. They did try to persuade me to accept the product and have a discount but as I was unsure if the damage was only superficial, they finally agreed to replace. Was very happy that the replacement was delivered the following day, less happy that they only collected the damaged one 4 days later, a bit inconvenient to have an extra tumble drier in middle of the room.”

Helpful Report

Posted 2 years ago

“Difficult to order on line, Rang and spoke to a representative who completed tghe order which arrived safely 3 days later”

Helpful Report

Posted 2 years ago

“Amazing customer service, product stopped working less than a year, I got new same day and fast delivery.”

Helpful Report

Posted 2 years ago

“Add ons put up price but my electrq blue fridge freezer is lovely, I hug it!”

Helpful Report

Posted 2 years ago

“Happy with the appliance which was available when other companies were out of stock. Easy to order and was delivered very quickly.”

Helpful Report

Posted 2 years ago

“After giving a good review and later finding out the item was faulty I am very disappointed with the customer service I received to have the item changed. All I got was a string of emails and WhatsApp asking for the same pictures over and over. After a good few days and putting my foot down I was finally given a return label to post the item back for a refund/exchange. Its been 8 days since I posted it back to Appliance Direct and no one is getting back to me to tell me if they have received it or if my exchange is in the way. Word of advice, when invited to give a review use the item then wait a good few months. Not a happy customer”

Appliances Direct 1 star review on 16th January 2023

Helpful Report

Posted 2 years ago

“I needed a gas hob that was 58cm wide to fit the space of my existing unit. The model that was our favourite had both 58cm and 60cm listed in your description. I called your customer service to confirm the actual width and was assured that it was 58cm, so I ordered it. The hob arrived today and it is 60cm! Very disappointed, especially as I had been specifically assured otherwise. Not sure yet if I will return it or do some kitchen reconfiguration, at additional cost, to make it fit. Not good customer service.”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,164 reviews