Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,531 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold a grade 1A, pristine condition phone. Sent me a phone full of scratches. Phoned to complain, received emails asking for photographs. After asking for photographs, which I supplied twice, they've failed to contact or respond to further messages. Terrible service. Avoid and buy somewhere else.”

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Posted 5 years ago

“Superb from start to finish.will use again. Fast service.”

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Posted 5 years ago

“Great customer service, expensive delivery charge if you want the product within a few days.”

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Posted 5 years ago

“Dehumidifier arrived when they said it would,only used it for one week so far. It seems perfect for the job.”

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Posted 5 years ago

“Very happy. From order to delivery I was kept up to date and any queries I had were dealt with quickly. Delivered on time and product is perfectly as described.”

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Posted 5 years ago

“Do not Buy they are a Scam I paid 350 for a dishwasher they sent me a smashed up Fishwasher then would only refund the cost of the machine not the 39.99 for delivery seems like a clever way of making money at the customers expense. Made a complaint and they were useless never Contacting me and everytime I phoned them they just bounced Me around call centres with out ever telling the next person why I phoned. So it took 2weeks to get some money Back I'll never buy from them again.”

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Posted 5 years ago

“Brilliant service. Refurbished cooker hood was as good as new. Well packaged and arrived on time. Will definitely use again.”

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Posted 5 years ago

“Excellent customer service. Delivered on time.”

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Posted 5 years ago

“Arrived very quick and very happy with the product”

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Posted 5 years ago

“Im very happy with my food proccer works well”

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Posted 5 years ago

“The ordering system was easy. The delivery convenient and we were kept informed of timings. Good service.”

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Posted 5 years ago

“Our order, which included all the white goods for a recent kitchen renovation did not arrive on the confirmed delivery date, despite making sure that the sales rep understood that the date was critical, as without them we would not be able to move back into our home. I logged in to my account to find they have delayed the date by 11 days but not made contact to let us know. In the meantime we have received multiple automated emails - just none that conveyed the critical information! Awaiting a call from the service team with an explanation but now without a fridge, freezer etc for 10 days with three infants.”

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Posted 5 years ago

“Thank you for a fast service, thank you for a good product at a good price, and thank you for a good delivery service. Thank you very much.”

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Posted 5 years ago

“Excellent product at a good price. Packaging was quite damaged on delivery and driver was unhelpful and quite curt. Fortunately damage was only external. This extractor is very efficient and much quieter than expected. Connected extractor to a box and through the ceiling and it has worked well”

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Posted 5 years ago

“Brilliant service, really easy to purchase, great price and great customer service throughout.”

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Posted 5 years ago

“Excellent service from ordering to delivery. Definitely will use again.”

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Posted 5 years ago

“Good price for item and delivery on time. Perfect all round service.”

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Posted 5 years ago

“Good product description, easy order and payment process, prompt delivery. No complaints whatsoever. Thank you”

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Posted 5 years ago

“Whole service, very quick, all great!”

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Posted 5 years ago

“Arrived on time, working appliance. Recipient happy.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,531 reviews