Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“arrived the day after purchase”

Helpful Report

Posted 5 years ago

“Quick and efficient”

Helpful Report

Posted 5 years ago

“The products don't last longer than a year if that. Poorly made cheap imported products and they are experts at getting out of any warranty or guarantee”

Helpful Report

Posted 5 years ago

“Not sure what to replace another failed dehumidifier that stopped working after 3 years, emailed them for advice and Milo returned the same day and recommended a desiccant ElectriQ DESD9L. Ordered same day with standard delivery and arrived two days later. Very pleased with purchase and working very well in my unheated conservatory. Took their inexpensive 5 year gtee so hope it lasts a lot longer than the old dehumidifiers.”

Helpful Report

Posted 5 years ago

“Good a great deal on food dehydrator, nearly half the price of anywhere else I could find it and quick delivery”

Helpful Report

Posted 5 years ago

“Fair pricing, swift delivery, polite after sales call, would recommend.”

Helpful Report

Posted 5 years ago

“I am a landlord and have always used Ao. com recently I bought a cooker from appliances direct it was slightly less expensive but it turned up broken and dangerous appliances ;Direct showed no urgency in trying to resolve the situation only received emails no one answered the phone and they said they rang when they never Plus there was a £20 delivery charge which made the appliance the same price don’t bother with them”

Helpful Report

Posted 5 years ago

“Straightforward ordering, great prices and extremely prompt delivery - will definitely shop here again!”

Helpful Report

Posted 5 years ago

“Very pleased, couldn't have asked for more. Ordered one day delivered next day & delivery was earlier than stipulated. Up and running as soon as I unwrapped it. Will certainly use Appliances Direct again if needed in the future.”

Helpful Report

Posted 5 years ago

“Delay of 3 weeks from first date I was advised appliance would be delivered. Poor communication about delay resulting in me having to contact them. I was without a fridge/freezer for 3 weeks because I removed it from the house the day before my new one was to be delivered except it wasn't delivered on that day. I was not offered any compensation which would have been the right thing for the company to do. After choosing another appliance and agreeing a delivery date I waited in for 11 hours but it was not delivered until the next day.”

Helpful Report

Posted 5 years ago

“Delivered in three days so well pleased. Appliance (5 burner hob) slightly bowed but still fitted ok.”

Helpful Report

Posted 5 years ago

“Ordered several items,oven,hob, fridge freezer and sink,all ok except pan stands for hob were damaged on arrival,replaced quickly however new items both arrived damaged and I have had poor customer service since. Been offered £10 refund or £15 credit if I keep the damaged ones and after refusing and just wanting new undamaged ones I have been asked to confirm the part number, surely the company should know there own product numbers!”

Helpful Report

Posted 5 years ago

“Toshiba 32" smart tv. Delivered quickly and was good value for money.”

Helpful Report

Posted 5 years ago

“Excellent value for money this is the 2 nd 1 I have bought can’t fault they”

Helpful Report

Posted 5 years ago

“Ordered an Electriq built in electric oven, excellent value for money. Fast delivery with advance notification of expected delivery date and time from both customer services and then from the delivery driver on the day. Excellent service and would definitely recommend.”

Helpful Report

Posted 5 years ago

“After being let down by wren with an extractor fan appliances direct we're only too happy to help and had it with us the next day. Excellent customer service.”

Helpful Report

Posted 5 years ago

“quickly delivered to Scotland. Nice modern British machine with modern features. Good price.”

Helpful Report

Posted 5 years ago

“Kept me informed as it was one day late,”

Helpful Report

Posted 5 years ago

“Excellent service, paid for next day delivery bit was refunded failing the item arriving two days after ordering.”

Helpful Report

Posted 5 years ago

“all good very happy with my dehumidifier just what i wanted. nice and compact price ok delivered very quickly very happy thankyou”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews