Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,115 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My second power washer arrived wen stated Sorted everything actually the woman I spoke with was fantastic. My son will be putting all together for me on Sunday. Can’t wait to have a go with it. Many thanks”

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Posted 3 years ago

“Easy to use site. We have not required any assistance. Received oven as agreed”

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Posted 3 years ago

“Great service, good communications and purchase arrived a day earlier than the company stated it would, package was in good order and product was as advertised - cant ask for anymore than that.”

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Posted 3 years ago

“Great price, service and delivery, no issues.”

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Posted 3 years ago

“Excellent service and fast delivery on time!”

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Posted 3 years ago

“On time, on the day anticipated.”

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Posted 3 years ago

“Called in advance to give the ETA. Very friendly, helpful, experienced and efficient. Would recommend and will use again. Same experience as the first time I had used this company.”

Appliances Direct 5 star review on 21st May 2022

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Posted 3 years ago

“Very happy with the price and delivery.”

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Posted 3 years ago

“Good product, fairly priced - overall good experience. Only comment would be that the delivery drivers didn't call ahead 30 minutes before their arrival (as I was informed they would do) so I nearly missed them, but luckily I was only 10 minutes from home at the time.”

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Posted 3 years ago

“Just what I needed, arrived on time, Extremely pleased with it.”

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Posted 3 years ago

“the 2 delivery men were friendly and helpful”

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Posted 3 years ago

“Excellent service, delivery men very polite and helpful, cooker is great, highly recommend”

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Posted 3 years ago

“Good price, delivered when quoted.”

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Posted 3 years ago

“Ordered a microwave ,next day delivery at £9.99 which was fine I was happy to pay that as the product I bought was cheaper than anywhere else I could find. However, the courier would not leave it unless I was there to sign for it, nor would they re-direct it leave it with a neighbour or any other option normally available. Why was this the directive of the the company? The only way I could receive my delivery was to wait two days until the weekend when I was not working and pay a further £4.99. I was not happy and write an email to Appliances Direct to say they needed to make it clear on their website if that was the case, or change there courier DPD as they were ripping of their customers. I was just having a rant really and did not expect any reply or action. Appliances Direct refund the the £9.99 I had paid to them, I did not expect or request this. I think this was excellent customer service and will definitely be buying from them again, they upheld there end it was the delivery company I had the issues really. Product would had arrived on time, in good condition and at an excellent price. All in all would recommend this company.”

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Posted 3 years ago

“Used this company several times over the years. Great pricing. Never disappoint, reliable & friendly delivery. Highly recommend!”

Appliances Direct 5 star review on 7th May 2022

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Posted 3 years ago

“Very smooth experience. Good price and delivery date was given before check-out, and the grill was delivered on time in perfect condition. Would use again.”

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Posted 3 years ago

“Service was brilliant ordered on line delivery real quick and great communication on delivery slots. I have had the appliance installed today and great for money and is what it said on the box definitely recommend your sight”

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Posted 3 years ago

“Easy site to order from, you can have a chat online with a customer service person. I found that more reassuring so ordered that way. The take away and recycle and connect your new washer meant no problems for us. We ordered an indesit innex washer with a one button push & go feature, worth the money just so even my husband can do the washing when I’m not there. I was reassured that the company kept in contact with us. They don’t just deliver and forget you like some companies. They are ready to talk to if you have any follow up questions. That’s the reason for the 5 stars.”

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Posted 3 years ago

“Excellent service, arrived on date given as promised, would definitely use again.”

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Posted 3 years ago

“Ordered a A1 refurbished Neff double oven. Arrived on notified time with polite delivery guys. Unit came wrapped in some sort of tubular air cuff with padded cardboard base and top cap. I closely Inspected the oven with a bright torch and found it to be perfect apart from a few finger print marks on the stainless steel. I would certainly recommend them.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,115 reviews