Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,197 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,197 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online order process was simple and quick to complete. My fridge freezer was delivered promptly by a polite and professional delivery team who kept me up to date during the process. I can thoroughly recommend appliances direct.”

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Posted 3 years ago

“Found exactly what I needed ordered that evening and was delivered the next day with a 1 hour timeslot given.”

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Posted 3 years ago

“It was quick and easy to order online. Delivery was quick and delivery drivers where helpful and friendly. I’m very pleased with my oven and hob which is their own make. I would use this company again. And recommend to friends and family.”

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Posted 3 years ago

“100% happy with my order, as always.”

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Posted 3 years ago

“All went as expected, from order to delivery. Thank you Appliances Direct.”

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Posted 3 years ago

“Great service all-round was here on time my new bbq and the two guys was very helpful as we'll rung me 18mins before delivering really great service Les”

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Posted 3 years ago

“A quick and easy purchase and delivery was flawless”

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

“Amazing 7am delivery , driver polite and courteous on phone . Still assembling BbQ but everything looks superb”

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Posted 3 years ago

“The freezer was delivered earlier than first stated at no extra cost. The 2 men were helpful when collecting the old one. They were on time. The freezer is working well.”

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Posted 3 years ago

“Quick service, communication throughout the process - delivery men were very helpful and polite”

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Posted 3 years ago

“I had no complaint at all. From order to delivery I had a positive experience. After a payment difficulty I was contacted and it was explained what happened and why and they beared with me as the fault was with my bank. On delivery, it was explained what to do, it was informative and clear as to what they will do and what they won't - as I didn't pay for installation.”

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Posted 3 years ago

“Everything with this firm was spot on I couldn't fault them at all. Return of d/washer without quibble, easy order of replacement, delivery at the stated time frankly I was very very pleasantly surprised. Highly recommended.”

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Posted 3 years ago

“Delivered when they said and polite delivery driver.”

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Posted 3 years ago

“My second power washer arrived wen stated Sorted everything actually the woman I spoke with was fantastic. My son will be putting all together for me on Sunday. Can’t wait to have a go with it. Many thanks”

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Posted 3 years ago

“Easy to use site. We have not required any assistance. Received oven as agreed”

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Posted 3 years ago

“Great service, good communications and purchase arrived a day earlier than the company stated it would, package was in good order and product was as advertised - cant ask for anymore than that.”

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Posted 3 years ago

“Great price, service and delivery, no issues.”

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Posted 3 years ago

“Excellent service and fast delivery on time!”

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Posted 3 years ago

“On time, on the day anticipated.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,197 reviews