Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,318 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,318 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first rate service and the price is always competitive , I have used Appliances direct on three occasions and have always been satisfied with the service.”

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Posted 3 years ago

“Found ordering and receiving of product excellent. Delivery was earlier than expected. Would thoroughly recommend the product that was purchased which was a Meaco DD8L Junior Dessicant Dehumidifier. It is very well made and efficiently extracts excess moisture.”

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Posted 3 years ago

“Great price and quick delivery.”

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Posted 3 years ago

“Best price, good variety of stock, best l found fir stock and delivery happened when it said it would. Problem free, l would recommend to everyone.”

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Posted 3 years ago

“Excellent customer service. Fast response, fast delivery and they care about client satisfaction. Highly appreciated and highly recommended.”

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Posted 3 years ago

“I placed the order with confidence, having bought an item from Appliances Direct before. The delivery was aborted first time but the problem at my end was sorted. The follow up delivery was made a couple of days later. Very efficient service with my old appliance removed and new oven installed. Everything left very tidy. I have had excellent service from the delivery people, who were so nice. Customer services have been so very helpful from start to finish. The price was very competitive. I chose to pay for extra services, removal of old appliance, connection of new. These were also well priced and saved a lot of inconvenience. Very satisfied with my experience, thank you.”

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Posted 3 years ago

“Excellent service. Delivery ahead of time. Good Price”

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Posted 3 years ago

“I got what I requested and paid for. Prompt delivery. Polite and efficient installers with a some obstacles to connect new machine. Slight dent on one side of the dishwasher but tiny and won't be seen and shouldn't affect the working parts.”

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Posted 3 years ago

“Turned up promptly and customer services handled my query about separate deliveries well.”

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Posted 3 years ago

“Couldn't fault these guys from start to finish. And I bought the right appliance for my needs, thanks to the thorough information on their website. Top notch!”

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Posted 3 years ago

“Brilliant service from customer service thanks for your help and support....excellent”

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Posted 3 years ago

“I ordered a Dehumidifier, it was the best price on online. It arrived quickly and well packed. Very happy with purchase and delivery.”

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Posted 3 years ago

“Delivered quickly, good communication and arrived within the time stated. The delivery men were pleasant quick snd efficient. The price was good.”

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Posted 3 years ago

“Bought a cooker good customer service from buying to delivery and also phoned 20 minutes before they delivered it Well done”

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Posted 3 years ago

“Good selection and prices. Online chat was very helpful in confirming some details not available in the product specification. Speedy and courteous delivery, and a nice follow up call from customer service (yes, they were trying to sell a warranty as well, but not being pushy about it).”

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Posted 3 years ago

“I had cause to return an item as it did not fit. My return was dealt with speedily & customer service was excellent. The replacement item was quick to arrive. I purchased another item & again received great service. I will not hesitate to use this company in the future.”

Appliances Direct 5 star review on 10th October 2022

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Posted 3 years ago

“Excellent product, excellent communication from order to delivery, excellent packaging, excellent value for money. At this point in time we are very pleased with this product. Bearing in mind it was only delivered on Friday 07/10/2022”

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Posted 3 years ago

“I searched on WiFi bulbs and ordered what I thought was a WiFi bulb. When it arrived it wasn't which was probably my mistake!”

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Posted 3 years ago

“CCTV all works as should great value for money and very helpful customer service would recommend”

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Posted 3 years ago

“Excellent service- products came next day. Very knowledgeable and helpful staff”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,318 reviews