Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,197 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,197 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up promptly and customer services handled my query about separate deliveries well.”

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Posted 2 years ago

“Couldn't fault these guys from start to finish. And I bought the right appliance for my needs, thanks to the thorough information on their website. Top notch!”

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Posted 2 years ago

“Brilliant service from customer service thanks for your help and support....excellent”

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Posted 2 years ago

“I ordered a Dehumidifier, it was the best price on online. It arrived quickly and well packed. Very happy with purchase and delivery.”

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Posted 2 years ago

“Delivered quickly, good communication and arrived within the time stated. The delivery men were pleasant quick snd efficient. The price was good.”

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Posted 2 years ago

“Bought a cooker good customer service from buying to delivery and also phoned 20 minutes before they delivered it Well done”

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Posted 2 years ago

“Good selection and prices. Online chat was very helpful in confirming some details not available in the product specification. Speedy and courteous delivery, and a nice follow up call from customer service (yes, they were trying to sell a warranty as well, but not being pushy about it).”

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Posted 2 years ago

“I had cause to return an item as it did not fit. My return was dealt with speedily & customer service was excellent. The replacement item was quick to arrive. I purchased another item & again received great service. I will not hesitate to use this company in the future.”

Appliances Direct 5 star review on 10th October 2022

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Posted 2 years ago

“Excellent product, excellent communication from order to delivery, excellent packaging, excellent value for money. At this point in time we are very pleased with this product. Bearing in mind it was only delivered on Friday 07/10/2022”

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Posted 2 years ago

“I searched on WiFi bulbs and ordered what I thought was a WiFi bulb. When it arrived it wasn't which was probably my mistake!”

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Posted 2 years ago

“CCTV all works as should great value for money and very helpful customer service would recommend”

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Posted 2 years ago

“Excellent service- products came next day. Very knowledgeable and helpful staff”

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Posted 2 years ago

“Delivered much earlier than the scheudled date, of ocourse notified abot the the early delivery”

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Posted 2 years ago

“Fivetrf quickly and on time.”

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Posted 2 years ago

“Price and availability was good, delivery was fine. Had to return the item as it was not required in the end, but the returns and refund process was faultless.”

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Posted 2 years ago

“Great service and friendly staff”

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Posted 2 years ago

“Item was cheaper than anywhere else I could find and delivered when they said it would be.”

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Posted 2 years ago

“The service I received was first class. Ordered a fridge freezer on Saturday morning and it was delivered on the scheduled date/time 4 days later in perfect condition. Delivery courier was very polite and helpful.”

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Posted 2 years ago

“Order to delivery quick - on time Item was in perfect condition - all parts present - happy with product Thanks”

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Posted 2 years ago

“Have purchased from this supplier regularly. Never an issue. Easy order process, prompt delivery, good communication in between. Will use again and again”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,197 reviews