Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery with no problems”

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Posted 2 years ago

“They had the dehumidifier in stock that I wanted at a good price. Service was exemplary with the unit arriving next day. Excellent company to deal with.”

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Posted 2 years ago

“Nothing was wrong, easy drop off from the delivery guys. Will buy again from appliances direct”

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Posted 2 years ago

“Excellent customer service and great delivery experience, I have been a customer for many years and would always use and recommend!”

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Posted 3 years ago

“Excellent customer service. Good communication and excellent delivery.”

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Posted 3 years ago

“I was worried because my mirror would not turn on from several months and didn’t know if the company would repair or exchange it. One day i said I’ll give it a go. Contacted them and i think within a week or so they arrenged collection inspected product and resent me the very next day replacement mirror. Thank you.”

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Posted 3 years ago

“Luckily I live local and can easily pickup from the warehouse at unbeatable prices.”

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Posted 3 years ago

“Possibly the nicest appliance company I've rver bought from. Lightning fast delivery. When a small issue cropped up, it was dealt with swiftly and professionally. I will definitely highly recommend. I myself will be using again. Thanks you .”

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Posted 3 years ago

“Delivery was absolutely spot on, in fact they delivered earlier than time given. The guys who delivered were fine”

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Posted 3 years ago

“Great customer service and fast delivery times.”

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Posted 3 years ago

“Excellent! I couldn't ask for better service. I reported a recent fault with my dehumidifier which I had purchased several months earlier. The friendly, helpful customer service team arranged a date to collect it and I received a brand new one the next day! I recommend them highly and would definitely buy from Appliances Direct again.”

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Posted 3 years ago

“Great service. Great delivery”

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Posted 3 years ago

“The machine was delivered on time and by two pleasant men who took it into my laundry. Son is a plumber so he dealt with plumbing it in.. What more can I say, stress free and was in use within an hour..”

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Posted 3 years ago

“Good customer service fast delivery”

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Posted 3 years ago

“Ordered one day, delivered the next. Item as described at a very decent price.”

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Posted 3 years ago

“First item arrived damaged, no quibble replacement promptly sent which arrived undamaged.”

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Posted 3 years ago

“Ordered a microwave/grill/oven and it was delivered promptly but it had a damaged door. I phoned customer services and did not have to wait long before speaking to an agent. He understood the problem and clearly explained how the company dealt with such events. He arranged collection of the damaged machine and a replacement was sent a day later. I was pleased and relieved AD acted so efficiently in replacing this machine.”

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Posted 3 years ago

“Yes very easy to purchase item as described delivery smooth”

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Posted 3 years ago

“Easy to order and prompt delivery service, would definitely use them again if needed to, in the future”

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Posted 3 years ago

“THE DELIVERY GUYS WERE GREAT. VERY HELPFUL.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews