Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and amend it Delivery guys very good Would use again”

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Posted 3 years ago

“Delivery and function good so far ( 1 week)”

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Posted 3 years ago

“Order was delivered next day with confirmation from DPD re delivery time. Any company that uses DPD gets my thumbs up.”

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Posted 3 years ago

“Was delivered on the day it was supposed to although arrived after the allotted time which did worry me. Tried to call and noone picked up the phone. When you search the number it comes up as possible scam. They should do something about that as it creates stress for the customer. When unpacked I became aware of a damaged part and to their credit customer services replaced this within 2 days of me contacting them. The bbq looks incredible and I'm looking forward to cooking on it. Let's hope we have an Indian Summer.”

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Posted 3 years ago

“efficient and effective delivery and installation”

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Posted 3 years ago

“Delivered when requested, kept informed of delivery, rang 45 minutes before arrival. Great tv”

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Posted 3 years ago

“Product delivered on time and delivery crew very helpful. Would use again.”

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Posted 3 years ago

“I had to ask to return my product due to family death. They responded quickly and compassionately and returned funds very quickly. I find them to be a trustworthy company”

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Posted 3 years ago

“Very good company”

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Posted 3 years ago

“Great product prompt delivery first class service”

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Posted 3 years ago

“I've used them before: Fridge freezer, Laptop, Oven and now 2 x Flymo grass strimmers. They were the best price on the internet, though they do not show up in price comparison sites. Excellent items and prices and delivery using DPD (Same driver who does my Hello Fresh). Delivered to my door on time. I will continue to add them in on my price comparisons and purchase from them.”

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Posted 3 years ago

“Perfect 👍”

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Posted 3 years ago

“Customer service very good sorting problem out for us”

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Posted 3 years ago

“Received on time excellent service even though I had to unfortunately return the toilet but was refunded promtly thank you Ann”

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Posted 3 years ago

“Service spot on from start to finish. Always use them for reliability and price”

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Posted 3 years ago

“Customer service was great. I phoned for some info before I ordered a Beko fridge freezer and the young lady was very helpful, she also took my order (around 10:00 am). I needed a new fridge urgently because I keep insulin in it during the current heatwave. Next day delivery was £35, which I thought was a bit much, but I chose to pay it. The new fridge freezer was delivered and in place by 8:30 am the following morning. Great service and despite numerous bad reviews of ArrowXL on the internet, the two guys who delivered the fridge freezer were helpful, careful near doors, walls ,etc and left the house and garden clear of all packaging. All in all a good job, thanks.”

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Posted 3 years ago

“Easy to order advised which day was allocated. DFD DELIVERED ON THE POSTED TIME. HOB EASY TO FIT. Excellent price. Thank you”

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Posted 3 years ago

“I was unfortunate in receiving two faulty air condtioners and therefore asked for a refund. This was dealt with speedily and courteously.”

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Posted 3 years ago

“Price was competitive. Was able to speak to a sales advisor, Faizan, who was very helpful throughout. Initial delivery date went back by one day, but customer services called me to advise and re-booked the next day. The installers of my integrated fridge freezer were great, improving the alignment of the cabinet door opening - thanks guys.”

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Posted 3 years ago

“I searched for new induction hob as ours just stopped working. Did not want to pay over the odds as don’t use it much. Found one that evening here and it came in two days. Great communication about delivery from dpd and job was perfect”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews