Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,323 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price available for the product I wanted and delivery came the next day even though I didn’t pay for premium delivery. Excellent service and very pleased to have found this company.”

Helpful Report

Posted 1 year ago

“Order for dehumidifier placed on Friday and delivered on Monday. Very easy to use website and ordering system. Great service overall.”

Helpful Report

Posted 1 year ago

“Did what they said!!”

Helpful Report

Posted 1 year ago

“I placed an order on Thursday and the item was delivered the next morning. The two delivery guys were very nice & brought the appliance right in to the room I bought it for Was exactly true to the pictures - very pleased with the quality.”

Helpful Report

Posted 1 year ago

“Ordering easy and quick delivery the same really good service. We are waiting for a Media wall to be built, so have not yet unpacked the Fire, so hope there is no problem with it. Otherwise very happy and will definitely use them again.”

Helpful Report

Posted 1 year ago

“You really do not want to know what I think and it’s better if I don’t put it in writing. To have the delivery team say it was not listed for installation and walk back to the truck and drive away was not on. I bought an appliance with free delivery and free installation.”

Helpful Report

Posted 1 year ago

“So far the appliance is working. Delivery and installation went well, though staff were not knowledgeable as to the workings of the machine.”

Helpful Report

Posted 1 year ago

“I am delighted with my choice of this company, the ordering online was easy, the delivery was excellent and I was kept informed the whole time of my slot in the delivery process. Two men delivered the radiator, which was incredibly heavy, and brought it inside for me where I wanted it. I would certainly use this company again.”

Helpful Report

Posted 1 year ago

“Efficient quick service.”

Helpful Report

Posted 1 year ago

“Very good customer service. A product with manufacture fault was replaced quickly and with no problem.”

Helpful Report

Posted 1 year ago

“I buy my appliances, solely from Appliances Direct, because they give excellent service.”

Helpful Report

Posted 1 year ago

“Highly recommended. Picked up my faulty dehumidifier 1 day, replacement delivered the next. Thank you.”

Helpful Report

Posted 1 year ago

“Company have done well DPD have let the team down on this one still waiting for my delivery which I paid for saturday delivery but they didn't deliver.”

Helpful Report

Posted 1 year ago

“They were fast to respond to the problem with the delivered unit and organised its return on the same day. They later offered an alternative unit as they were out of stock of the returned item and delivered that the next day. I was kept informed throughout. This is the fifth domestic appliacnce I have purchaced from Appliances Direct and I have so far never had a problem with their service.”

Helpful Report

Posted 1 year ago

“Customer service”

Helpful Report

Posted 1 year ago

“Again, a smooth service, I didn't expect my second dehumidifier to start to fail just after a much older one had to be replaced. As the service was swift and smooth last time a few weeks ago, I had no hesitations buying from them again.”

Helpful Report

Posted 1 year ago

“After sales customer service is second to none. I had some issues with my purchase, cannot fault the assistance and service I was given. Excellent.”

Helpful Report

Posted 1 year ago

“I was quite pleased with the service from Appliances Direct. The price was very competitive and the Air Fryer arrived quickly and safely. My wife after looking at the Fryer said it wasn't the one she wanted. After contacting AD, they agreed to an exchange. I returned the original Fryer and after a bit of a delay and a few emails the new Multi Cooker arrived safely the next day.”

Helpful Report

Posted 1 year ago

“Very quick reliable service”

Helpful Report

Posted 1 year ago

“The team at AD have been great. Helped me through the process and the goods arrived on time even though not in stock when ordered. Would use AD again for any future purchases.”

Helpful Report

Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,323 reviews