Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,164 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was as expected and I am pleased. My BBQ was delivered on time, and I was kept informed throughout the process. The website is clear and easy to navigate.”

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Posted 5 years ago

“Good price, good communication on delivery status and polite driver and mate.”

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Posted 5 years ago

“Great communication, polite staff and a first class service. Would definitely recommend.”

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Posted 5 years ago

“Delivered on time, unpacked and positioned as required in my garage. Great service. Thanks.”

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Posted 5 years ago

“Great service ordered monday delivered next day emailed confirmation of order and order tracking exellent”

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Posted 5 years ago

“I’d just like to say from my initial phone call to Ellen, each person I either spoke to or emailed was both extremely helpful and professional, the delivery team carried out an excellent service, removing all packaging taking it back to truck, I feel both the fridge/Freezer and Washer/Dryer great value for your money Thank you all involved”

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Posted 5 years ago

“Good value, decent range to choose from, excellent delivery service”

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Posted 5 years ago

“Ordered BEKO MOC 20100W DATE AND TIME OF DELIVERY SPOT ON. GREAT LITTLE MICROWAVE HOLDS FULLSIZE DINNER PLATE. MMUCH BETTER THAN DEARER MODELS”

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Posted 5 years ago

“First time I’ve used Appliance Direct,very impressed with the Website.Ordering process very easy and good delivery options.Will use them again in future.”

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Posted 5 years ago

“Very efficient sale staff. they also delivered as stated. The delivery crew were very obliging and helpfull.”

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Posted 5 years ago

“Fantastic service from Appliance Direct, great communication from the start, delivered in good time and the delivery team even unpacked our items and placed in our room of choice, over the moon with there with this company”

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Posted 5 years ago

“Great delivery and helpful”

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Posted 5 years ago

“This is second time we have used this company, the service is excellent and quick, we cannot fault them.”

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Posted 5 years ago

“Easy to contact, delivered exactly on time. Helpful delivery personnel.”

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Posted 5 years ago

“Delivery on time good blokes connected washer happy lady good price would recommend”

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Posted 5 years ago

“Brilliant service . Less than 24 hours from order and the fridge freezer was in my house”

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Posted 5 years ago

“I am very happy with the service I received. My tumble dryer arrived on time. The team that delivered it were friendly, polite and efficient.”

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Posted 5 years ago

“My product arrived on time”

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Posted 5 years ago

“Great service dryer was cheaper than elsewhere even when factoring in delivery. It arrived next day.we were last on the run so didn’t get it till 8.40 but you could track approx delivery time”

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Posted 5 years ago

“We found the web site easy to use and the prices were competitive. We received an email with a 1 hour delivery slot 12.37-13.37. The microwave was delivered at exactly 12.37. Which we found amazing. The microwave is working fine do I haven’t had any contact with customer services. Very happy.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,164 reviews