Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,164 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall service was excellent, ordered washing machine on Sunday and received Wednesday. Was kept up to date with regular emails. Plus was cheapest on line for my item”

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Posted 5 years ago

“Very happy. Delivery men rang 20 minutes before delivery as promised! Very polite and helpful! All ok and hassle free service!”

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Posted 5 years ago

“Delivered on time delivery men called just before they arrived had to take handles of fridge freezer to get in door no problem very helpful”

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Posted 5 years ago

“Spot on. Quick and efficient. Best price on internet. They put the dryer where I wanted and removed and took all the packing away. Call before delivery. Perfect service. Payed for dryer with Amazon so easy. Nice option.”

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Posted 5 years ago

“Brilliant service, great price, ordered a steam generated iron on fri delivered mon, thank you I can’t say enough good things”

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Posted 5 years ago

“Good service kept up to date.Delivery men very good”

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Posted 5 years ago

“Efficient service, effectively informed regarding the delivery of the product both prior to and on the day.”

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Posted 5 years ago

“Happy with price, excellent customer service, emails and calls. Delivery excellent. No messing. Will use again.”

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Posted 5 years ago

“Highly recommend this company:- very easy to order product, excellent knowledgeable helpful telephone staff. Delivery completed following day. Brilliant service.”

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Posted 5 years ago

“Great price on our fridge freezer - £50 cheaper than Amazon - good price on delivery and good price on taking our old one away - the unit was delivered on the preferred day and earlier than expected following a call from the driver - fantastic service - thank you”

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Posted 5 years ago

“Driver phoned40minutes before delivery. Arrived on time.2 men placed the appliance where I wanted it. Very satisfied.”

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Posted 5 years ago

“Excellent service. I was kept informed about delivery as soon as I purchased my tumble drier. It arrived at the time indicated in excellent condition and I was able to track it throughout . It was delivered by a friendly and polite gentleman who phoned us in advance to check directions and indicate the time of arrival. Thank you !”

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Posted 5 years ago

“I had a great experience with Appliance Direct. Great pricing and excellent service. Would recommend.”

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Posted 5 years ago

“The washing machine I ordered was the cheapest on this website and the cheapest delivery charge. I placed on line order on Sunday requesting a Wednesday morning delivery between 7 and 9 am. On the Wednesday the delivery guys rang me at 6.40 and and said they were 5 mins away but would wait if not convenient. Can’t fault the service.”

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Posted 5 years ago

“My fridge/freezer was just the right size and delivered with no fuss and I was kept up to date throughout”

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Posted 5 years ago

“A five star service thanks for my purchase Pleasure doing business with yourselves”

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Posted 5 years ago

“Excellent product (Hotpoint Washer/Dryer) quick and easy sale. Excellent communications, swift on time delivery, and delivery men friendly and couldn’t be more helpful. Very impressed and will buy again from this company.”

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Posted 5 years ago

“First class. But a very early delivery 0720hrs.”

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Posted 5 years ago

“They were efficient and extremely helpful when I needed to arrange a particular time slot for delivery of my new washing machine. They were very comunitve through out and made the whole process very easy.”

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Posted 5 years ago

“Good price and on time delivery.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,164 reviews